HSE Management Standards and stress-related work outcomes

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Abstract

Background The UK Health and Safety Executive’s (HSE) Management Standards (MS) approach has been developedto help organizations manage potential sources of work-related stress. Although there is generalsupport for the assessment model adopted by this approach, to date, there has been no empiricalinvestigation of the relationship between the actual MS (as measured by the final revised version of theHSE Indicator Tool) and stress-related work outcomes.Aims To investigate the relationship between the HSE MS and the following stress-related work outcomes:‘job satisfaction’, job-related anxiety and depression and errors/near misses.Methods An anonymous cross-sectional questionnaire was distributed by either e-mail or post to all employeeswithin a community-based Health and Social Services Trust. Respondents completed the HSE IndicatorTool, a job-related anxiety and depression scale, a job satisfaction scale and an aggregatedmeasure of the number of errors/near misses witnessed. Associations between the HSE Indicator Toolresponses and stress-related work outcomes were analysed with regression statistics.Results A total of 707 employees completed the questionnaire, representing a low response rate of 29%. Controllingfor age, gender and contract type, the HSE MS (as measured by the HSE Indicator Tool) werepositively associated with job satisfaction and negatively associated with ‘job-related anxiety’, ‘jobrelateddepression’ and ‘witnessed errors/near misses’.Conclusions This study provides empirical evidence to support the use of the MS approach in tackling workplacestress.Key words HSE Management Standards; job satisfaction; job-related anxiety and depression; stress; witnessederrors/near misses
LanguageEnglish
Pages574-579
JournalOccupational Medicine
Volume59
Issue number8
DOIs
Publication statusPublished - 2009

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Job Satisfaction
Safety
Health
Anxiety
Depression
Community Health Services
Postal Service
Contracts
Social Work
Organizations
Surveys and Questionnaires

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@article{3094c445769447e6bedfac73a3021eea,
title = "HSE Management Standards and stress-related work outcomes",
abstract = "Background The UK Health and Safety Executive’s (HSE) Management Standards (MS) approach has been developedto help organizations manage potential sources of work-related stress. Although there is generalsupport for the assessment model adopted by this approach, to date, there has been no empiricalinvestigation of the relationship between the actual MS (as measured by the final revised version of theHSE Indicator Tool) and stress-related work outcomes.Aims To investigate the relationship between the HSE MS and the following stress-related work outcomes:‘job satisfaction’, job-related anxiety and depression and errors/near misses.Methods An anonymous cross-sectional questionnaire was distributed by either e-mail or post to all employeeswithin a community-based Health and Social Services Trust. Respondents completed the HSE IndicatorTool, a job-related anxiety and depression scale, a job satisfaction scale and an aggregatedmeasure of the number of errors/near misses witnessed. Associations between the HSE Indicator Toolresponses and stress-related work outcomes were analysed with regression statistics.Results A total of 707 employees completed the questionnaire, representing a low response rate of 29{\%}. Controllingfor age, gender and contract type, the HSE MS (as measured by the HSE Indicator Tool) werepositively associated with job satisfaction and negatively associated with ‘job-related anxiety’, ‘jobrelateddepression’ and ‘witnessed errors/near misses’.Conclusions This study provides empirical evidence to support the use of the MS approach in tackling workplacestress.Key words HSE Management Standards; job satisfaction; job-related anxiety and depression; stress; witnessederrors/near misses",
author = "R. Kerr and M. McHugh and M. McCrory",
note = "Reference text: 1. Health & Safety Executive. Stress-Related and Psychological Disorders. http://www.hse.gov.uk/statistics/causdis/stress (5 March 2009, date last accessed). 2. Health & Safety Executive. Tackling Stress: The Management Standard Approach. http://www.hse.gov.uk/pubns/indg406. pdf (6 March 2009, date last accessed). 3. CIPD. What’s Happening With Well-being at Work? London: CIPD, 2007. 4. Cousins R, MacKay C, Clarke SD, Kelly C, Kelly PJ, McCaig RH. Management standards and work-related stress in the UK: practical development. Work Stress 2004;18:113–136. 5. MacKay CJ, Cousins R, Kelly PJ, Lee S, McCaig RH. Management standards and work-related stress in the UK: policy background and science. Work Stress 2004;18:91–112. 6. Main C, Glozier N, Wright I. Validity of the HSE stress tool: an investigation within four organizations by the Corporate Health and Performance Group. Occup Med (Lond) 2005; 55:208–214. 7. Health & Safety Executive. HSE Analysis Tool User Manual. www.hse.gov.uk/stress/standards/pdfs/analysistoolmanual. pdf (5 December 2008, date last accessed). 8. Edwards JA,Webster S, VanLaar D, Eastoln S. Psychometric analysis of the UK Health and Safety Executive’s Management Standards work-related stress Indicator Tool.Work Stress 2008;22:96–107. 9. Warr PB. The measurement of well-being and other aspects of mental health. J Occup Psychol 1990;63:193–210. 10. Mullarkey S, Wall TD, Warr PB, Clegg CW, Stride CB. Measures of Job Satisfaction, Mental Health and Job-Related Well-Being: A Bench-Marking Manual. Sheffield: Institute of Work Psychology and ESRC Centre for Organisation and Innovation, 1999. 11. Healthcare Commission. 2003 NHS Staff Survey. http:// www.cqc.org.uk/_db/_documents/04007747.pdf (6 March 2009, date last accessed). 12. Thomas E, Peterson L. Measuring errors and adverse events in health care. J Gen Intern Med 2003;18:61–67. 13. Edmonson A. Learning from mistakes is easier said than done: group and organizational influences on the detection and correction of human error. J Appl Behav Sci 1996; 32:5–28. 14. Rogelberg SG, Stanton JM. Introduction: understanding and dealing with organizational survey nonresponse. Org Res Methods 2007;10:195. 15. Ferrie JE, Shipley MS, Marmot MG, Stansfeld S, Smith DG. The health effects of major organisational changes and job insecurity. Soc Sci Med 1998;46:243–254. 16. Rick J, Thomson L, Briner R, O’Regan S, Daniels K. Review of Existing Supporting Scientific Knowledge to Underpin Standards of Good Practice for Work Related Stressors* Phase 1. HSE Research Report 024. Sudbury: HSE Books, 2002. 17. Stansfeld S, Head J, Marmot M. Work-related Factors, Ill-Health. The Whitehall II Study. HSE Contract Research Report 266/2000. Sudbury: HSE Books, 2000. 18. Pelfrene E, Vlerick P, Kittel F, Rudolf P, Kornitzer M, Backer G. Psychosocial work environment and psychological well-being: assessment of the buffering effects in the job demand-control-support model in BELSTRESS. Stress Health 2002;18:43–56. 19. Dupre KE, Day AL. The effects of supportive management and job quality on the turnover intentions and health of military personnel. Hum Resour Manage 2007;46:185–201. 20. Iordanoglou D. The teacher as leader: the relationship between emotional intelligence and leadership effectiveness, commitment and satisfaction. J Leadersh Stud 2007; 1:57–66. 21. Kirschenbaum A, Oigenblick L, Goldberg AI. Well being, work environment and work accidents. Soc Sci Med 2000;50:631–639. 22. Firth-Cozens J, Morrison M. Sources of stress and ways of coping in junior house officers. Stress Med 1989;5:121–126. 23. Kim HC, Min JY, Min KB, Park SG. Job strain and the risk for occupational injury in small- to medium-sized manufacturing enterprises: a prospective study of 1,209 Korean employees. Am J Ind Med 2009;52:322–330. 24. Baruch Y, Holtom BC. Survey response rate levels and trends in organizational research. Hum Relat 2008;61:1139. 25. Healthcare Commission. National NHS Staff Survey Guidance Notes. http://www.cqc.org.uk/_db/_documents/ 2008GuidanceNotes_FINAL.pd (30 July 2009, date last accessed). 26. Cook C, Heath F, Thompson RL. A meta-analysis of response rates in web- or Internet-based surveys. Educ Psychol Meas 2000;60:821–836. 27. Allen TD. Family-supportive work environments: the role of organizational perceptions. J Vocat Behav 2001; 58:414–435. 28. Crampton SM, Wagner JA. Percept-percept inflation in micro-organizational research: an investigation of prevalence and effects. J Appl Psychol 1994;79:67–76. 29. Carlson DS. Personality and role variables as predictors of three forms of work-family conflict. J Vocat Behav 1999;55:236–253. 30. Macleod J, Davey Smith G. Psychosocial factors and public health: a suitable case for treatment? J Epidemiol Community Health 2003;57:565–570. R. KERR ET AL.: MANAGEMENT STANDARDS AND STRESS-RELATED WORK OUTCOMES 579",
year = "2009",
doi = "10.1093/occmed/kqp146",
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volume = "59",
pages = "574--579",
journal = "Occupational Medicine",
issn = "0962-7480",
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}

HSE Management Standards and stress-related work outcomes. / Kerr, R.; McHugh, M.; McCrory, M.

In: Occupational Medicine, Vol. 59, No. 8, 2009, p. 574-579.

Research output: Contribution to journalArticle

TY - JOUR

T1 - HSE Management Standards and stress-related work outcomes

AU - Kerr, R.

AU - McHugh, M.

AU - McCrory, M.

N1 - Reference text: 1. Health & Safety Executive. Stress-Related and Psychological Disorders. http://www.hse.gov.uk/statistics/causdis/stress (5 March 2009, date last accessed). 2. Health & Safety Executive. Tackling Stress: The Management Standard Approach. http://www.hse.gov.uk/pubns/indg406. pdf (6 March 2009, date last accessed). 3. CIPD. What’s Happening With Well-being at Work? London: CIPD, 2007. 4. Cousins R, MacKay C, Clarke SD, Kelly C, Kelly PJ, McCaig RH. Management standards and work-related stress in the UK: practical development. Work Stress 2004;18:113–136. 5. MacKay CJ, Cousins R, Kelly PJ, Lee S, McCaig RH. Management standards and work-related stress in the UK: policy background and science. Work Stress 2004;18:91–112. 6. Main C, Glozier N, Wright I. Validity of the HSE stress tool: an investigation within four organizations by the Corporate Health and Performance Group. Occup Med (Lond) 2005; 55:208–214. 7. Health & Safety Executive. HSE Analysis Tool User Manual. www.hse.gov.uk/stress/standards/pdfs/analysistoolmanual. pdf (5 December 2008, date last accessed). 8. Edwards JA,Webster S, VanLaar D, Eastoln S. Psychometric analysis of the UK Health and Safety Executive’s Management Standards work-related stress Indicator Tool.Work Stress 2008;22:96–107. 9. Warr PB. The measurement of well-being and other aspects of mental health. J Occup Psychol 1990;63:193–210. 10. Mullarkey S, Wall TD, Warr PB, Clegg CW, Stride CB. Measures of Job Satisfaction, Mental Health and Job-Related Well-Being: A Bench-Marking Manual. Sheffield: Institute of Work Psychology and ESRC Centre for Organisation and Innovation, 1999. 11. Healthcare Commission. 2003 NHS Staff Survey. http:// www.cqc.org.uk/_db/_documents/04007747.pdf (6 March 2009, date last accessed). 12. Thomas E, Peterson L. Measuring errors and adverse events in health care. J Gen Intern Med 2003;18:61–67. 13. Edmonson A. Learning from mistakes is easier said than done: group and organizational influences on the detection and correction of human error. J Appl Behav Sci 1996; 32:5–28. 14. Rogelberg SG, Stanton JM. Introduction: understanding and dealing with organizational survey nonresponse. Org Res Methods 2007;10:195. 15. Ferrie JE, Shipley MS, Marmot MG, Stansfeld S, Smith DG. The health effects of major organisational changes and job insecurity. Soc Sci Med 1998;46:243–254. 16. Rick J, Thomson L, Briner R, O’Regan S, Daniels K. Review of Existing Supporting Scientific Knowledge to Underpin Standards of Good Practice for Work Related Stressors* Phase 1. HSE Research Report 024. Sudbury: HSE Books, 2002. 17. Stansfeld S, Head J, Marmot M. Work-related Factors, Ill-Health. The Whitehall II Study. HSE Contract Research Report 266/2000. Sudbury: HSE Books, 2000. 18. Pelfrene E, Vlerick P, Kittel F, Rudolf P, Kornitzer M, Backer G. Psychosocial work environment and psychological well-being: assessment of the buffering effects in the job demand-control-support model in BELSTRESS. Stress Health 2002;18:43–56. 19. Dupre KE, Day AL. The effects of supportive management and job quality on the turnover intentions and health of military personnel. Hum Resour Manage 2007;46:185–201. 20. Iordanoglou D. The teacher as leader: the relationship between emotional intelligence and leadership effectiveness, commitment and satisfaction. J Leadersh Stud 2007; 1:57–66. 21. Kirschenbaum A, Oigenblick L, Goldberg AI. Well being, work environment and work accidents. Soc Sci Med 2000;50:631–639. 22. Firth-Cozens J, Morrison M. Sources of stress and ways of coping in junior house officers. Stress Med 1989;5:121–126. 23. Kim HC, Min JY, Min KB, Park SG. Job strain and the risk for occupational injury in small- to medium-sized manufacturing enterprises: a prospective study of 1,209 Korean employees. Am J Ind Med 2009;52:322–330. 24. Baruch Y, Holtom BC. Survey response rate levels and trends in organizational research. Hum Relat 2008;61:1139. 25. Healthcare Commission. National NHS Staff Survey Guidance Notes. http://www.cqc.org.uk/_db/_documents/ 2008GuidanceNotes_FINAL.pd (30 July 2009, date last accessed). 26. Cook C, Heath F, Thompson RL. A meta-analysis of response rates in web- or Internet-based surveys. Educ Psychol Meas 2000;60:821–836. 27. Allen TD. Family-supportive work environments: the role of organizational perceptions. J Vocat Behav 2001; 58:414–435. 28. Crampton SM, Wagner JA. Percept-percept inflation in micro-organizational research: an investigation of prevalence and effects. J Appl Psychol 1994;79:67–76. 29. Carlson DS. Personality and role variables as predictors of three forms of work-family conflict. J Vocat Behav 1999;55:236–253. 30. Macleod J, Davey Smith G. Psychosocial factors and public health: a suitable case for treatment? J Epidemiol Community Health 2003;57:565–570. R. KERR ET AL.: MANAGEMENT STANDARDS AND STRESS-RELATED WORK OUTCOMES 579

PY - 2009

Y1 - 2009

N2 - Background The UK Health and Safety Executive’s (HSE) Management Standards (MS) approach has been developedto help organizations manage potential sources of work-related stress. Although there is generalsupport for the assessment model adopted by this approach, to date, there has been no empiricalinvestigation of the relationship between the actual MS (as measured by the final revised version of theHSE Indicator Tool) and stress-related work outcomes.Aims To investigate the relationship between the HSE MS and the following stress-related work outcomes:‘job satisfaction’, job-related anxiety and depression and errors/near misses.Methods An anonymous cross-sectional questionnaire was distributed by either e-mail or post to all employeeswithin a community-based Health and Social Services Trust. Respondents completed the HSE IndicatorTool, a job-related anxiety and depression scale, a job satisfaction scale and an aggregatedmeasure of the number of errors/near misses witnessed. Associations between the HSE Indicator Toolresponses and stress-related work outcomes were analysed with regression statistics.Results A total of 707 employees completed the questionnaire, representing a low response rate of 29%. Controllingfor age, gender and contract type, the HSE MS (as measured by the HSE Indicator Tool) werepositively associated with job satisfaction and negatively associated with ‘job-related anxiety’, ‘jobrelateddepression’ and ‘witnessed errors/near misses’.Conclusions This study provides empirical evidence to support the use of the MS approach in tackling workplacestress.Key words HSE Management Standards; job satisfaction; job-related anxiety and depression; stress; witnessederrors/near misses

AB - Background The UK Health and Safety Executive’s (HSE) Management Standards (MS) approach has been developedto help organizations manage potential sources of work-related stress. Although there is generalsupport for the assessment model adopted by this approach, to date, there has been no empiricalinvestigation of the relationship between the actual MS (as measured by the final revised version of theHSE Indicator Tool) and stress-related work outcomes.Aims To investigate the relationship between the HSE MS and the following stress-related work outcomes:‘job satisfaction’, job-related anxiety and depression and errors/near misses.Methods An anonymous cross-sectional questionnaire was distributed by either e-mail or post to all employeeswithin a community-based Health and Social Services Trust. Respondents completed the HSE IndicatorTool, a job-related anxiety and depression scale, a job satisfaction scale and an aggregatedmeasure of the number of errors/near misses witnessed. Associations between the HSE Indicator Toolresponses and stress-related work outcomes were analysed with regression statistics.Results A total of 707 employees completed the questionnaire, representing a low response rate of 29%. Controllingfor age, gender and contract type, the HSE MS (as measured by the HSE Indicator Tool) werepositively associated with job satisfaction and negatively associated with ‘job-related anxiety’, ‘jobrelateddepression’ and ‘witnessed errors/near misses’.Conclusions This study provides empirical evidence to support the use of the MS approach in tackling workplacestress.Key words HSE Management Standards; job satisfaction; job-related anxiety and depression; stress; witnessederrors/near misses

U2 - 10.1093/occmed/kqp146

DO - 10.1093/occmed/kqp146

M3 - Article

VL - 59

SP - 574

EP - 579

JO - Occupational Medicine

T2 - Occupational Medicine

JF - Occupational Medicine

SN - 0962-7480

IS - 8

ER -