Four example of how KBS can support BPR are introduced in this paper. The first is hypothetical and looks at how an organisation can reengineer its business to accommodate data warehouses. The second example is based on a theoretical treatment that uses case based retrieval techniques to support stretegic purchasing in firms that have been reengineered specifically to interface with external supply chains. The third and fourth examples are case studies that ilustrate how an organisation can use KBS in BPR to orient itself towards and support the customer
|Title of host publication||Re-Engineering for World Class Manufacturing, Proceedings of IMC-13|
|Publisher||University of Limerick|
|Publication status||Published - 1996|
Mulvenna, M., McIvor, R., Leahy, D. G., Allan, J. R. C., Büchner, A. G., Gilmore, M., & Hughes, J. G. (1996). How Knowledge Based Systems Support Business Process Re-engineering. In M. T. Hillery (Ed.), Re-Engineering for World Class Manufacturing, Proceedings of IMC-13 (pp. 309-318). University of Limerick.