Frequency domain analysis of telephone helpline call data

A Grigorash, RR Bond, Maurice Mulvenna, Siobhan O'Neill, C Armour, Colette Ramsey

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The paper presents a frequency domain analysis of call data records of a telephone helpline for those seeking mental health and wellbeing support and for those who are in a suicidal crisis. A call data record dataset provided by Samaritans Ireland helpline is used. Fourier series is used to ascertain periodicity in the call volume. The main findings from the paper indicate that strong repetitive intra-day and intra-week patterns are found, while intra-month repetitions are conspicuously absent.
LanguageEnglish
Title of host publicationData Science and Knowledge Engineering for Sensing Decision Support
Pages1267-1272
Number of pages6
Volume11
ISBN (Electronic)978-981-3273-24-5
DOIs
Publication statusPublished - 24 Aug 2018

Fingerprint

frequency analysis
telephone
Ireland
mental health

Cite this

Grigorash, A., Bond, RR., Mulvenna, M., O'Neill, S., Armour, C., & Ramsey, C. (2018). Frequency domain analysis of telephone helpline call data. In Data Science and Knowledge Engineering for Sensing Decision Support (Vol. 11, pp. 1267-1272) https://doi.org/10.1142/9789813273238_0158
Grigorash, A ; Bond, RR ; Mulvenna, Maurice ; O'Neill, Siobhan ; Armour, C ; Ramsey, Colette. / Frequency domain analysis of telephone helpline call data. Data Science and Knowledge Engineering for Sensing Decision Support. Vol. 11 2018. pp. 1267-1272
@inproceedings{487cf50edd8a4ecc9c9d319210a04e80,
title = "Frequency domain analysis of telephone helpline call data",
abstract = "The paper presents a frequency domain analysis of call data records of a telephone helpline for those seeking mental health and wellbeing support and for those who are in a suicidal crisis. A call data record dataset provided by Samaritans Ireland helpline is used. Fourier series is used to ascertain periodicity in the call volume. The main findings from the paper indicate that strong repetitive intra-day and intra-week patterns are found, while intra-month repetitions are conspicuously absent.",
author = "A Grigorash and RR Bond and Maurice Mulvenna and Siobhan O'Neill and C Armour and Colette Ramsey",
year = "2018",
month = "8",
day = "24",
doi = "10.1142/9789813273238_0158",
language = "English",
isbn = "978-981-3273-22-1",
volume = "11",
pages = "1267--1272",
booktitle = "Data Science and Knowledge Engineering for Sensing Decision Support",

}

Grigorash, A, Bond, RR, Mulvenna, M, O'Neill, S, Armour, C & Ramsey, C 2018, Frequency domain analysis of telephone helpline call data. in Data Science and Knowledge Engineering for Sensing Decision Support. vol. 11, pp. 1267-1272. https://doi.org/10.1142/9789813273238_0158

Frequency domain analysis of telephone helpline call data. / Grigorash, A; Bond, RR; Mulvenna, Maurice; O'Neill, Siobhan; Armour, C; Ramsey, Colette.

Data Science and Knowledge Engineering for Sensing Decision Support. Vol. 11 2018. p. 1267-1272.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Frequency domain analysis of telephone helpline call data

AU - Grigorash, A

AU - Bond, RR

AU - Mulvenna, Maurice

AU - O'Neill, Siobhan

AU - Armour, C

AU - Ramsey, Colette

PY - 2018/8/24

Y1 - 2018/8/24

N2 - The paper presents a frequency domain analysis of call data records of a telephone helpline for those seeking mental health and wellbeing support and for those who are in a suicidal crisis. A call data record dataset provided by Samaritans Ireland helpline is used. Fourier series is used to ascertain periodicity in the call volume. The main findings from the paper indicate that strong repetitive intra-day and intra-week patterns are found, while intra-month repetitions are conspicuously absent.

AB - The paper presents a frequency domain analysis of call data records of a telephone helpline for those seeking mental health and wellbeing support and for those who are in a suicidal crisis. A call data record dataset provided by Samaritans Ireland helpline is used. Fourier series is used to ascertain periodicity in the call volume. The main findings from the paper indicate that strong repetitive intra-day and intra-week patterns are found, while intra-month repetitions are conspicuously absent.

U2 - 10.1142/9789813273238_0158

DO - 10.1142/9789813273238_0158

M3 - Conference contribution

SN - 978-981-3273-22-1

VL - 11

SP - 1267

EP - 1272

BT - Data Science and Knowledge Engineering for Sensing Decision Support

ER -

Grigorash A, Bond RR, Mulvenna M, O'Neill S, Armour C, Ramsey C. Frequency domain analysis of telephone helpline call data. In Data Science and Knowledge Engineering for Sensing Decision Support. Vol. 11. 2018. p. 1267-1272 https://doi.org/10.1142/9789813273238_0158