Much empirical work has addressed the nature of information systems (IS) evaluation in large organisations. However, relatively little work has examined the nature of evaluation within small and medium-sized enterprises (SMEs) This paper discusses IS evaluation in the context of SMEs by identifying a number of issues particularly relevant to such organisations. Drawing on the experiences of four SMEs, the paper identifies the following factors and their implications for evaluation practice, a lack of business and IS/IT strategy; limited access to capital resources; an emphasis on automating; the influence of major customers; and limited information skills. The paper draws on two alternative frameworks of evaluation which are used to explain evaluation practice within SMEs, and which help form a structure within which future research might be placed. The paper concludes with a set of propositions which constitute a research agenda for further examining evaluation practice in SMEs.
|Title of host publication||Proceedings of the 4th European Conference on Information Systems|
|Publication status||Published - 1996|