Financial sector workers’ experiences of managing suicidal clients

Siobhan O'Neill, Edel Ennis, Danielle McFeeters, Lia Gallagher

Research output: Contribution to journalArticle

Abstract

Background; Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality. Aim(s); This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide. Method; Semi-structured interviews (open ended questions) were used. Results; Interpretative Phenomenological Analysis (IPA) identified four themes, namely 1) avoidance versus confrontation of reality (management of the debt) (2) role conflict (recovering the debt versus supporting the client) 3) emotional impact and distancing from clients (coping with concerns for client welfare) 4) desire for support (practical and emotional training and support needs). Limitations; The frequency with which such clients were encountered was not assessed. Conclusions; These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member’s goal is to recover debt.
LanguageEnglish
JournalCrisis - The Journal of Crisis Intervention and Suicide Prevention
Volumen/a
Publication statusAccepted/In press - 18 Apr 2017

Fingerprint

Training Support
Suicide
Interviews
Conflict (Psychology)

Keywords

  • suicide prevention
  • attitudes
  • financial
  • training and support.

Cite this

@article{2c73abb78e0b4216a72d5aa8e4022656,
title = "Financial sector workers’ experiences of managing suicidal clients",
abstract = "Background; Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality. Aim(s); This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide. Method; Semi-structured interviews (open ended questions) were used. Results; Interpretative Phenomenological Analysis (IPA) identified four themes, namely 1) avoidance versus confrontation of reality (management of the debt) (2) role conflict (recovering the debt versus supporting the client) 3) emotional impact and distancing from clients (coping with concerns for client welfare) 4) desire for support (practical and emotional training and support needs). Limitations; The frequency with which such clients were encountered was not assessed. Conclusions; These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member’s goal is to recover debt.",
keywords = "suicide prevention, attitudes, financial, training and support.",
author = "Siobhan O'Neill and Edel Ennis and Danielle McFeeters and Lia Gallagher",
note = "Reference text: Coppens, E., VanAudenhove, C., Iddi, S., Arensman, E., Gottlebe, K., Koburger, N., ….. Hegerl, U. (2014). Effectiveness of community facilitator training in improving knowledge, attitudes, and confidence in relation to depression and suicidal behaviour: Results of the OSPI-Europe intervention in four European countries. Journal of Affective Disorders, 165, 142-150. Corcoran, P., Griffin, E., Arensman, E., Fitzgerald, A.P., & Perry, I.J. (2015). Impact of the economic recession and subsequent austerity on suicide and self-harm in Ireland: an interrupted time series analysis. International Journal of Epidemiology, 44(3), 969-977. Fichter, C. (2010). A research study of role conflict, role ambiguity, job satisfaction, and burnout among financial advisors. Dissertation Abstracts International Section A, 71, Herron, F.B., Patterson, D.A., Nugent, W.R., & Troyer, J.M. (2016). Evidence-based gatekeeper suicide prevention in a small community context. Journal of Human Behaviour in the Social Environment, 26(1), 25-36. Martin-Carrasco, M., Evans-Lacko, S., Dom, G., Christodoulou, N.G., Samochowiec, J., Gonz{\'a}lez-Fraile, E. … Wasserman, D. (2016). EPA guidance on mental health and economic crises in Europe. European Archives of Psychiatry and Clinical Neuroscience, 266(2), 89-124. Norstr{\"o}m, T, & Gr{\"o}nqvist, H. (2014). The great recession, unemployment and suicide. Journal of Epidemiology and Community Health, 0, 1-7. O’Connor, R.C., & Nock, M.K. (2014). The psychology of suicidal behaviour. The Lancet, 1, 1, 73-85. O’Connor, R.C. & Williams, J.M.G. (2014). The relationship between positive future thinking, brooding, defeat and entrapment. Personality and Individual Differences, 70, 29-34. O’Neill, S., Corry, C.V., Murphy, S., Brady, S, & Bunting, B.P. (2014). Characteristics of deaths by suicide in Northern Ireland from 2005 to 2011 and use of health services prior to death. Journal of Affective Disorders, 168, 466-471. O’Neill, S., Corry, C., McFeeters, D., Murphy, S., & Bunting, B. (2016). Suicide in Northern Ireland: an analysis of gender differences in demographic, psychological and contextual factors. Crisis-The Journal of Crisis Intervention and Suicide, 37(1), 13-20. Parmar, D., Stavropoulou, C., & Ioannidis, J.P.A. (2016). Health outcomes during the 2008 financial crisis in Europe: systematic literature review. BMJ British Medical Journal, 354, i4588. Robin, D. (2009). Toward an applied meaning for ethics in business. Journal of Business Ethics, 89, 139-150. Seguin, M., Bordeleau, V., Drouin, M.S., Castelli_Dransart, D.A., & Giasson, F. (2014). Professionals’ reactions following a patient’s suicide: review and future investigation. Archives of Suicide Research, 18, 4, 340-362. Smith, J.A., Flower, P., & Larkin, M. (2009). Interpretative phenomenological analysis: theory, method and research. London: Sage. Smith, J. A. (1996). Beyond the divide between cognition and discourse: Using interpretative phenomenological analysis in health psychology. Psychology & Health, 11(2), 261-2 Van Orden K.A., Witte T.K., Cukrowicz K.C., Braithwaite S.R., Selby E.A., & Joiner T.E. Jr. (2010). The interpersonal theory of suicide. Psychological Review, 117, 575–600. Wetherall, K., Daly, M., Robb, K.A., Wood, A.M., & O’Connor, R.C. (2015). Explaining the income and suicidality relationship: income rank is more strongly associated with suicidal thoughts and attempts than income. Social Psychiatry and Psychiatric Epidemiology, 50(6), 929-937. World Health Organisation (WHO) (2014). Preventing suicide; a global imperative. Retrieved from: http://www.who.int/mental_health/suicide-prevention/world_report_2014/en/",
year = "2017",
month = "4",
day = "18",
language = "English",
volume = "n/a",
journal = "Crisis - The Journal of Crisis Intervention and Suicide Prevention",
issn = "0227-5910",
publisher = "Hogrefe Publishing",

}

Financial sector workers’ experiences of managing suicidal clients. / O'Neill, Siobhan; Ennis, Edel; McFeeters, Danielle; Gallagher, Lia.

In: Crisis - The Journal of Crisis Intervention and Suicide Prevention, Vol. n/a, 18.04.2017.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Financial sector workers’ experiences of managing suicidal clients

AU - O'Neill, Siobhan

AU - Ennis, Edel

AU - McFeeters, Danielle

AU - Gallagher, Lia

N1 - Reference text: Coppens, E., VanAudenhove, C., Iddi, S., Arensman, E., Gottlebe, K., Koburger, N., ….. Hegerl, U. (2014). Effectiveness of community facilitator training in improving knowledge, attitudes, and confidence in relation to depression and suicidal behaviour: Results of the OSPI-Europe intervention in four European countries. Journal of Affective Disorders, 165, 142-150. Corcoran, P., Griffin, E., Arensman, E., Fitzgerald, A.P., & Perry, I.J. (2015). Impact of the economic recession and subsequent austerity on suicide and self-harm in Ireland: an interrupted time series analysis. International Journal of Epidemiology, 44(3), 969-977. Fichter, C. (2010). A research study of role conflict, role ambiguity, job satisfaction, and burnout among financial advisors. Dissertation Abstracts International Section A, 71, Herron, F.B., Patterson, D.A., Nugent, W.R., & Troyer, J.M. (2016). Evidence-based gatekeeper suicide prevention in a small community context. Journal of Human Behaviour in the Social Environment, 26(1), 25-36. Martin-Carrasco, M., Evans-Lacko, S., Dom, G., Christodoulou, N.G., Samochowiec, J., González-Fraile, E. … Wasserman, D. (2016). EPA guidance on mental health and economic crises in Europe. European Archives of Psychiatry and Clinical Neuroscience, 266(2), 89-124. Norström, T, & Grönqvist, H. (2014). The great recession, unemployment and suicide. Journal of Epidemiology and Community Health, 0, 1-7. O’Connor, R.C., & Nock, M.K. (2014). The psychology of suicidal behaviour. The Lancet, 1, 1, 73-85. O’Connor, R.C. & Williams, J.M.G. (2014). The relationship between positive future thinking, brooding, defeat and entrapment. Personality and Individual Differences, 70, 29-34. O’Neill, S., Corry, C.V., Murphy, S., Brady, S, & Bunting, B.P. (2014). Characteristics of deaths by suicide in Northern Ireland from 2005 to 2011 and use of health services prior to death. Journal of Affective Disorders, 168, 466-471. O’Neill, S., Corry, C., McFeeters, D., Murphy, S., & Bunting, B. (2016). Suicide in Northern Ireland: an analysis of gender differences in demographic, psychological and contextual factors. Crisis-The Journal of Crisis Intervention and Suicide, 37(1), 13-20. Parmar, D., Stavropoulou, C., & Ioannidis, J.P.A. (2016). Health outcomes during the 2008 financial crisis in Europe: systematic literature review. BMJ British Medical Journal, 354, i4588. Robin, D. (2009). Toward an applied meaning for ethics in business. Journal of Business Ethics, 89, 139-150. Seguin, M., Bordeleau, V., Drouin, M.S., Castelli_Dransart, D.A., & Giasson, F. (2014). Professionals’ reactions following a patient’s suicide: review and future investigation. Archives of Suicide Research, 18, 4, 340-362. Smith, J.A., Flower, P., & Larkin, M. (2009). Interpretative phenomenological analysis: theory, method and research. London: Sage. Smith, J. A. (1996). Beyond the divide between cognition and discourse: Using interpretative phenomenological analysis in health psychology. Psychology & Health, 11(2), 261-2 Van Orden K.A., Witte T.K., Cukrowicz K.C., Braithwaite S.R., Selby E.A., & Joiner T.E. Jr. (2010). The interpersonal theory of suicide. Psychological Review, 117, 575–600. Wetherall, K., Daly, M., Robb, K.A., Wood, A.M., & O’Connor, R.C. (2015). Explaining the income and suicidality relationship: income rank is more strongly associated with suicidal thoughts and attempts than income. Social Psychiatry and Psychiatric Epidemiology, 50(6), 929-937. World Health Organisation (WHO) (2014). Preventing suicide; a global imperative. Retrieved from: http://www.who.int/mental_health/suicide-prevention/world_report_2014/en/

PY - 2017/4/18

Y1 - 2017/4/18

N2 - Background; Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality. Aim(s); This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide. Method; Semi-structured interviews (open ended questions) were used. Results; Interpretative Phenomenological Analysis (IPA) identified four themes, namely 1) avoidance versus confrontation of reality (management of the debt) (2) role conflict (recovering the debt versus supporting the client) 3) emotional impact and distancing from clients (coping with concerns for client welfare) 4) desire for support (practical and emotional training and support needs). Limitations; The frequency with which such clients were encountered was not assessed. Conclusions; These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member’s goal is to recover debt.

AB - Background; Financial sector workers interface with indebted clients, who may be distressed and have heightened vulnerability to suicidality. Aim(s); This study examined the experiences of 10 Irish financial sector workers who had experiences of encountering distressed clients who discuss suicide. Method; Semi-structured interviews (open ended questions) were used. Results; Interpretative Phenomenological Analysis (IPA) identified four themes, namely 1) avoidance versus confrontation of reality (management of the debt) (2) role conflict (recovering the debt versus supporting the client) 3) emotional impact and distancing from clients (coping with concerns for client welfare) 4) desire for support (practical and emotional training and support needs). Limitations; The frequency with which such clients were encountered was not assessed. Conclusions; These themes demonstrate the need to provide support to this group, and also the difficulties in providing training to manage suicidal clients in a context where the staff member’s goal is to recover debt.

KW - suicide prevention

KW - attitudes

KW - financial

KW - training and support.

M3 - Article

VL - n/a

JO - Crisis - The Journal of Crisis Intervention and Suicide Prevention

T2 - Crisis - The Journal of Crisis Intervention and Suicide Prevention

JF - Crisis - The Journal of Crisis Intervention and Suicide Prevention

SN - 0227-5910

ER -