Exploring the perceptions and attitudes of students on being prepared for the multicultural workplace

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Are indigenous students prepared for employment in a multicultural working environment?This is a relevant and important topic as every year at least 1 in 3 of our students in the Department of Hospitality and Tourism Management decides to go International for their placement experience of 48 weeks at level 5. Many of these students will then return and enter the workforce in the Hospitality and Tourism sectors either here in Northern Ireland, the wider UK or abroad. In recent years the Hospitality and Tourism sectors in Northern Ireland have become increasingly multi-cultural in that 1 in 4 (25%) employees are born abroad (Labour Force Survey, 2015), therefore new graduates, ready to enter employment need to be prepared and be more culturally aware when interacting with both the employee and customer alike. Cultural Diversity is an increasingly important factor in working life as tourism organisations, worldwide, become more diverse in terms of the race, ethnicity, natural origin and other personal characteristics of their members, Shaw and Barrett-Power (1998). The terms multiculturalism and cultural diversity in this paper is used interchangeably, aiming at providing and yielding important insights into the students’ learning and knowledge of cultural awareness issues. It is hoped that the findings from this research will help us as academics to release how best to prepare our students to become global citizens before going on international assignments and/or entering the multi-cultural world of work. If the preparation is successful then harnessing cultural differences will create a productive environment in which everybody feels valued, where their talents are being fully utilised and in which organisational goals are met (Devine et al, 2009).
LanguageEnglish
Title of host publicationUnknown Host Publication
Number of pages15
Publication statusAccepted/In press - 25 Apr 2016
EventCouncil for Hospitality Management Annual Research Conference - Ulster University, Belfast
Duration: 25 Apr 2016 → …

Conference

ConferenceCouncil for Hospitality Management Annual Research Conference
Period25/04/16 → …

Fingerprint

workplace
tourism sector
cultural diversity
student
Tourism
employee
organizational goal
working-day world
labor statistics
working life
multicultural society
cultural difference
customer
ethnicity
graduate
citizen
management
learning
experience

Keywords

  • Hospitality Curriculum
  • Tourism
  • Cultural Diversity
  • Cultural awareness education
  • Indigenous staff/students
  • Global Citizens.

Cite this

@inproceedings{64296ea8d8014d499560186baabccff9,
title = "Exploring the perceptions and attitudes of students on being prepared for the multicultural workplace",
abstract = "Are indigenous students prepared for employment in a multicultural working environment?This is a relevant and important topic as every year at least 1 in 3 of our students in the Department of Hospitality and Tourism Management decides to go International for their placement experience of 48 weeks at level 5. Many of these students will then return and enter the workforce in the Hospitality and Tourism sectors either here in Northern Ireland, the wider UK or abroad. In recent years the Hospitality and Tourism sectors in Northern Ireland have become increasingly multi-cultural in that 1 in 4 (25{\%}) employees are born abroad (Labour Force Survey, 2015), therefore new graduates, ready to enter employment need to be prepared and be more culturally aware when interacting with both the employee and customer alike. Cultural Diversity is an increasingly important factor in working life as tourism organisations, worldwide, become more diverse in terms of the race, ethnicity, natural origin and other personal characteristics of their members, Shaw and Barrett-Power (1998). The terms multiculturalism and cultural diversity in this paper is used interchangeably, aiming at providing and yielding important insights into the students’ learning and knowledge of cultural awareness issues. It is hoped that the findings from this research will help us as academics to release how best to prepare our students to become global citizens before going on international assignments and/or entering the multi-cultural world of work. If the preparation is successful then harnessing cultural differences will create a productive environment in which everybody feels valued, where their talents are being fully utilised and in which organisational goals are met (Devine et al, 2009).",
keywords = "Hospitality Curriculum, Tourism, Cultural Diversity, Cultural awareness education, Indigenous staff/students, Global Citizens.",
author = "Frances Devine and Adrian Devine and Gary Elliott",
note = "Reference text: Asmar, C. (2005) Internationalizing students: reassessing diasporic and local student difference. Studies in Higher Education, 30(3), 291-309. Azar, Goudarz. (2014) How congruent are managers’ perceptions of cultural distance with objective reality? Cross Cultural Management: An International Journal, 21 (4), 400-421. Banks, J. (1994) An introduction to multicultural education, Boston: Allyn and Bacon Bruce, V. (2006) Markets and higher education: a regime of truth? Irish Educational Studies, 25 (2), 141-154 Department of Education Northern Ireland, (2004) the Education and Training Inspectorate Improving Quality and Raising Standards Department of Education and Learning (DEL) (2014) ‘Graduating to Success’, http://www.northernireland.gov.uk/news-del-240412-graduating-to-success, Accessed 21 August 2014. Devine, F. Baum, T., Hearns, N. and Devine, A. (2007) Cultural Diversity in Hospitality Work: the Northern Ireland Experience, International Journal of Human Resource Management. 18 (2), 333-349 Devine, F. Baum, T., Hearns, N. and Devine, A. (2009) Resource Guide: Cultural Awareness for Hospitality and Tourism. Hospitlaity, Leisure, Sport and Tourism Network. Available from: https://www.heacademy.ac.uk/sites/default/files/cultural_awareness_hosp_tourism.pdf [Accessed 2nd March 2015]. Encyclopaedia of Business (2015) 2nd ed. Gannon, J. (2006) Guilty of the same mistakes? The absence of intercultural skills in international management programmes, (10), 16-17, www.heacademy.ac.uk/hlst/resources/linknewslaetter, Accessed 3 March 2015 Hallinan, M. T., and Khmelkov, V. T. (2001) New Developments in teacher Education in the United States, Irish Educational Studies, 20, 369-396 International Education Board Ireland (IEBI) 2011/12 International Students in Irish Higher Education 2011-2012, http://www.educationinireland.com/en/publications/international-students-in-higher-education-in-ireland-2011-to-2012.pdf, Accessed February 2015. Kelly, M. (2005) The effects of increasing numbers of mature students on the pedagogical practices of lecturers in the institutes of technology, Irish Educational Studies, 24 (2-3), 207-221 Labour Force Survey (2015) Department of Enterprise, Trade and Investment, https://www.detini.gov.uk/articles/labour-force-survey, Accessed February 2015 Shaw, J.B and Barrett-Power, E. (1998) The Effects of diversity on small work group processes and performance. Human Relations, 51 (10).",
year = "2016",
month = "4",
day = "25",
language = "English",
booktitle = "Unknown Host Publication",

}

Devine, F, Devine, A & Elliott, G 2016, Exploring the perceptions and attitudes of students on being prepared for the multicultural workplace. in Unknown Host Publication. Council for Hospitality Management Annual Research Conference, 25/04/16.

Exploring the perceptions and attitudes of students on being prepared for the multicultural workplace. / Devine, Frances; Devine, Adrian; Elliott, Gary.

Unknown Host Publication. 2016.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AB - Are indigenous students prepared for employment in a multicultural working environment?This is a relevant and important topic as every year at least 1 in 3 of our students in the Department of Hospitality and Tourism Management decides to go International for their placement experience of 48 weeks at level 5. Many of these students will then return and enter the workforce in the Hospitality and Tourism sectors either here in Northern Ireland, the wider UK or abroad. In recent years the Hospitality and Tourism sectors in Northern Ireland have become increasingly multi-cultural in that 1 in 4 (25%) employees are born abroad (Labour Force Survey, 2015), therefore new graduates, ready to enter employment need to be prepared and be more culturally aware when interacting with both the employee and customer alike. Cultural Diversity is an increasingly important factor in working life as tourism organisations, worldwide, become more diverse in terms of the race, ethnicity, natural origin and other personal characteristics of their members, Shaw and Barrett-Power (1998). The terms multiculturalism and cultural diversity in this paper is used interchangeably, aiming at providing and yielding important insights into the students’ learning and knowledge of cultural awareness issues. It is hoped that the findings from this research will help us as academics to release how best to prepare our students to become global citizens before going on international assignments and/or entering the multi-cultural world of work. If the preparation is successful then harnessing cultural differences will create a productive environment in which everybody feels valued, where their talents are being fully utilised and in which organisational goals are met (Devine et al, 2009).

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