Ex-clients' evaluation of bereavement counselling in a voluntary sector agency

M Gallagher, Anne Tracey, Robert Millar

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

This study aims to carry out an evaluation of bereavement counselling provided by a voluntary charity from the perspective of clients who had availed themselves of the service. A questionnaire survey of ex-clients of one branch of a major voluntary sector bereavement care organization was carried out. Based on a sample of 89 returned questionnaires (representing a response rate of 45%), findings indicated that paraprofessional voluntary counsellors can provide a counselling service to bereaved people that satisfies the majority of clients who report positive experiences in counselling and post-counselling outcomes, and generally rate their counselling as helpful. Nonetheless, there was a minority of ex-clients who did not regard their status, 6 weeks after counselling, as being more positive. Further, the reputation of the voluntary agency within the community and among potential referrers and ex-clients appears strong, offering additional positive evidence of the status of their bereavement counselling service in the locality.
LanguageEnglish
Pages59-76
JournalPsychology and Psychotherapy: Theory, Research and Practice
Volume78
Issue numberPart 1
DOIs
Publication statusPublished - Mar 2005

Fingerprint

counseling
evaluation
questionnaire
counselor
reputation
minority
organization
community
evidence
experience

Cite this

Gallagher, M ; Tracey, Anne ; Millar, Robert. / Ex-clients' evaluation of bereavement counselling in a voluntary sector agency. In: Psychology and Psychotherapy: Theory, Research and Practice. 2005 ; Vol. 78, No. Part 1. pp. 59-76.
@article{37aa55eaaf3645688dd8a1da60b403fa,
title = "Ex-clients' evaluation of bereavement counselling in a voluntary sector agency",
abstract = "This study aims to carry out an evaluation of bereavement counselling provided by a voluntary charity from the perspective of clients who had availed themselves of the service. A questionnaire survey of ex-clients of one branch of a major voluntary sector bereavement care organization was carried out. Based on a sample of 89 returned questionnaires (representing a response rate of 45{\%}), findings indicated that paraprofessional voluntary counsellors can provide a counselling service to bereaved people that satisfies the majority of clients who report positive experiences in counselling and post-counselling outcomes, and generally rate their counselling as helpful. Nonetheless, there was a minority of ex-clients who did not regard their status, 6 weeks after counselling, as being more positive. Further, the reputation of the voluntary agency within the community and among potential referrers and ex-clients appears strong, offering additional positive evidence of the status of their bereavement counselling service in the locality.",
author = "M Gallagher and Anne Tracey and Robert Millar",
year = "2005",
month = "3",
doi = "10.1348/147608304X21392",
language = "English",
volume = "78",
pages = "59--76",
journal = "Psychology and Psychotherapy: Theory, Research and Practice",
issn = "2044-8341",
number = "Part 1",

}

Ex-clients' evaluation of bereavement counselling in a voluntary sector agency. / Gallagher, M; Tracey, Anne; Millar, Robert.

In: Psychology and Psychotherapy: Theory, Research and Practice, Vol. 78, No. Part 1, 03.2005, p. 59-76.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Ex-clients' evaluation of bereavement counselling in a voluntary sector agency

AU - Gallagher, M

AU - Tracey, Anne

AU - Millar, Robert

PY - 2005/3

Y1 - 2005/3

N2 - This study aims to carry out an evaluation of bereavement counselling provided by a voluntary charity from the perspective of clients who had availed themselves of the service. A questionnaire survey of ex-clients of one branch of a major voluntary sector bereavement care organization was carried out. Based on a sample of 89 returned questionnaires (representing a response rate of 45%), findings indicated that paraprofessional voluntary counsellors can provide a counselling service to bereaved people that satisfies the majority of clients who report positive experiences in counselling and post-counselling outcomes, and generally rate their counselling as helpful. Nonetheless, there was a minority of ex-clients who did not regard their status, 6 weeks after counselling, as being more positive. Further, the reputation of the voluntary agency within the community and among potential referrers and ex-clients appears strong, offering additional positive evidence of the status of their bereavement counselling service in the locality.

AB - This study aims to carry out an evaluation of bereavement counselling provided by a voluntary charity from the perspective of clients who had availed themselves of the service. A questionnaire survey of ex-clients of one branch of a major voluntary sector bereavement care organization was carried out. Based on a sample of 89 returned questionnaires (representing a response rate of 45%), findings indicated that paraprofessional voluntary counsellors can provide a counselling service to bereaved people that satisfies the majority of clients who report positive experiences in counselling and post-counselling outcomes, and generally rate their counselling as helpful. Nonetheless, there was a minority of ex-clients who did not regard their status, 6 weeks after counselling, as being more positive. Further, the reputation of the voluntary agency within the community and among potential referrers and ex-clients appears strong, offering additional positive evidence of the status of their bereavement counselling service in the locality.

U2 - 10.1348/147608304X21392

DO - 10.1348/147608304X21392

M3 - Article

VL - 78

SP - 59

EP - 76

JO - Psychology and Psychotherapy: Theory, Research and Practice

T2 - Psychology and Psychotherapy: Theory, Research and Practice

JF - Psychology and Psychotherapy: Theory, Research and Practice

SN - 2044-8341

IS - Part 1

ER -