Evaluating the use of key performance indicators to evidence the patient experience

Tanya McCance, Jack Hastings, Hilda Dowler

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Aims and objectivesTo test eight person-centred key performance indicators and the feasibility of an appropriate measurement framework as an approach to evidencing the patient experience.BackgroundThe value of measuring the quality of patient care is undisputed in the international literature, however, the type of measures that can be used to generate data that is meaningful for practice continues to be debated. This paper offers a different perspective to the ‘measurement’ of the nursing and midwifery contribution to the patient experience.DesignFourth generation evaluation was the methodological approach used to evaluate the implementation of the key performance indicators and measurement framework across three participating organisations involving nine practice settings.MethodsData were collected by repeated use of claims, concerns and issues with staff working across nine participating sites (n = 18) and the senior executives from the three partner organisations (n = 12). Data were collected during the facilitated sessions with stakeholders and analysed in conjunction with the data generated from the measurement framework.ResultsThe data reveal the inherent value placed on the evidence generated from the implementation of the key performance indicators as reflected in the following themes: measuring what matters; evidencing the patient experience; engaging staff; a focus for improving practice; and articulating and demonstrating the positive contribution of nursing and midwifery.ConclusionsThe implementation of the key performance indicators and the measurement framework has been effective in generating evidence that demonstrates the patient experience. The nature of the data generated not only privileges the patient voice but also offers feedback to nurses and midwives that can inform the development of person-centred cultures.Relevance to clinical practiceThe use of these indicators will produce evidence of patient experience that can be used by nurse and midwives to celebrate and further inform person-centred practice.
LanguageEnglish
Pages3084-3094
JournalJournal of Clinical Nursing
Volume24
Issue number21-22
DOIs
Publication statusPublished - 12 Oct 2015

Fingerprint

Nurse Midwives
Midwifery
Nursing
Quality of Health Care
Patient Care

Keywords

  • metrics
  • midwifery
  • nursing
  • patient experience
  • person-centredness
  • quality care

Cite this

McCance, Tanya ; Hastings, Jack ; Dowler, Hilda. / Evaluating the use of key performance indicators to evidence the patient experience. In: Journal of Clinical Nursing. 2015 ; Vol. 24, No. 21-22. pp. 3084-3094.
@article{9add6e512cc4487aa37b682ceba42890,
title = "Evaluating the use of key performance indicators to evidence the patient experience",
abstract = "Aims and objectivesTo test eight person-centred key performance indicators and the feasibility of an appropriate measurement framework as an approach to evidencing the patient experience.BackgroundThe value of measuring the quality of patient care is undisputed in the international literature, however, the type of measures that can be used to generate data that is meaningful for practice continues to be debated. This paper offers a different perspective to the ‘measurement’ of the nursing and midwifery contribution to the patient experience.DesignFourth generation evaluation was the methodological approach used to evaluate the implementation of the key performance indicators and measurement framework across three participating organisations involving nine practice settings.MethodsData were collected by repeated use of claims, concerns and issues with staff working across nine participating sites (n = 18) and the senior executives from the three partner organisations (n = 12). Data were collected during the facilitated sessions with stakeholders and analysed in conjunction with the data generated from the measurement framework.ResultsThe data reveal the inherent value placed on the evidence generated from the implementation of the key performance indicators as reflected in the following themes: measuring what matters; evidencing the patient experience; engaging staff; a focus for improving practice; and articulating and demonstrating the positive contribution of nursing and midwifery.ConclusionsThe implementation of the key performance indicators and the measurement framework has been effective in generating evidence that demonstrates the patient experience. The nature of the data generated not only privileges the patient voice but also offers feedback to nurses and midwives that can inform the development of person-centred cultures.Relevance to clinical practiceThe use of these indicators will produce evidence of patient experience that can be used by nurse and midwives to celebrate and further inform person-centred practice.",
keywords = "metrics, midwifery, nursing, patient experience, person-centredness, quality care",
author = "Tanya McCance and Jack Hastings and Hilda Dowler",
year = "2015",
month = "10",
day = "12",
doi = "10.1111/jocn.12899",
language = "English",
volume = "24",
pages = "3084--3094",
journal = "Journal of Clinical Nursing",
issn = "0962-1067",
number = "21-22",

}

Evaluating the use of key performance indicators to evidence the patient experience. / McCance, Tanya; Hastings, Jack; Dowler, Hilda.

In: Journal of Clinical Nursing, Vol. 24, No. 21-22, 12.10.2015, p. 3084-3094.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Evaluating the use of key performance indicators to evidence the patient experience

AU - McCance, Tanya

AU - Hastings, Jack

AU - Dowler, Hilda

PY - 2015/10/12

Y1 - 2015/10/12

N2 - Aims and objectivesTo test eight person-centred key performance indicators and the feasibility of an appropriate measurement framework as an approach to evidencing the patient experience.BackgroundThe value of measuring the quality of patient care is undisputed in the international literature, however, the type of measures that can be used to generate data that is meaningful for practice continues to be debated. This paper offers a different perspective to the ‘measurement’ of the nursing and midwifery contribution to the patient experience.DesignFourth generation evaluation was the methodological approach used to evaluate the implementation of the key performance indicators and measurement framework across three participating organisations involving nine practice settings.MethodsData were collected by repeated use of claims, concerns and issues with staff working across nine participating sites (n = 18) and the senior executives from the three partner organisations (n = 12). Data were collected during the facilitated sessions with stakeholders and analysed in conjunction with the data generated from the measurement framework.ResultsThe data reveal the inherent value placed on the evidence generated from the implementation of the key performance indicators as reflected in the following themes: measuring what matters; evidencing the patient experience; engaging staff; a focus for improving practice; and articulating and demonstrating the positive contribution of nursing and midwifery.ConclusionsThe implementation of the key performance indicators and the measurement framework has been effective in generating evidence that demonstrates the patient experience. The nature of the data generated not only privileges the patient voice but also offers feedback to nurses and midwives that can inform the development of person-centred cultures.Relevance to clinical practiceThe use of these indicators will produce evidence of patient experience that can be used by nurse and midwives to celebrate and further inform person-centred practice.

AB - Aims and objectivesTo test eight person-centred key performance indicators and the feasibility of an appropriate measurement framework as an approach to evidencing the patient experience.BackgroundThe value of measuring the quality of patient care is undisputed in the international literature, however, the type of measures that can be used to generate data that is meaningful for practice continues to be debated. This paper offers a different perspective to the ‘measurement’ of the nursing and midwifery contribution to the patient experience.DesignFourth generation evaluation was the methodological approach used to evaluate the implementation of the key performance indicators and measurement framework across three participating organisations involving nine practice settings.MethodsData were collected by repeated use of claims, concerns and issues with staff working across nine participating sites (n = 18) and the senior executives from the three partner organisations (n = 12). Data were collected during the facilitated sessions with stakeholders and analysed in conjunction with the data generated from the measurement framework.ResultsThe data reveal the inherent value placed on the evidence generated from the implementation of the key performance indicators as reflected in the following themes: measuring what matters; evidencing the patient experience; engaging staff; a focus for improving practice; and articulating and demonstrating the positive contribution of nursing and midwifery.ConclusionsThe implementation of the key performance indicators and the measurement framework has been effective in generating evidence that demonstrates the patient experience. The nature of the data generated not only privileges the patient voice but also offers feedback to nurses and midwives that can inform the development of person-centred cultures.Relevance to clinical practiceThe use of these indicators will produce evidence of patient experience that can be used by nurse and midwives to celebrate and further inform person-centred practice.

KW - metrics

KW - midwifery

KW - nursing

KW - patient experience

KW - person-centredness

KW - quality care

U2 - 10.1111/jocn.12899

DO - 10.1111/jocn.12899

M3 - Article

VL - 24

SP - 3084

EP - 3094

JO - Journal of Clinical Nursing

T2 - Journal of Clinical Nursing

JF - Journal of Clinical Nursing

SN - 0962-1067

IS - 21-22

ER -