The living lab concept utilises methods that facilitate the direct involvement of users in the development of products and services. In the TRAIL living lab in Northern Ireland, we have utilised various user-orientated and user-centred methods in our engagement with users in the context of funded research and development covering ideation and product and process research and development. This paper explores how a living lab works in practice by describing characteristic users, how users are identified, how their needs are enumerated and how resulting innovation is evaluated. The paper also discusses the issues faced in using living lab methods; before conclusions are drawn.
|Title of host publication||eChallenges-2009 Conference Proceedings,|
|Editors||P Cunningham, M Cunningham|
|Publisher||International Information Management Corporation|
|Publication status||Published - 2009|