Engaging Staff in Improving Retention and Success

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


This chapter will examine strategies used by one UK university to engage staff across institutional silos to work together to improve student retention. These strategies emerged from participation in a nationally-funded change programme involving 13 universities across the UK. The changes implemented at institutional level included: learning and teaching strategy development; professional development, recognition and reward opportunities; curriculum development and building learning communities; availability and intelligent use of data; and a renewed focus on student engagement. The significance of institutional-level changes, and learning about strategic enablers will be discussed based on the results of focus groups carried out with course teams. Themes are highlighted which are believed to be priority areas on which to focus further enhancement of the student experience. In addition, the characteristics of effective practice are emphasised which are critical to an inclusive institutional culture that promotes the belongingness of staff to actively engage students.
Original languageEnglish
Title of host publicationStudent Retention and Success in Higher Education
Subtitle of host publicationInstitutional Change for the 21st Century
EditorsMahsood Shah, Sally Kift, Liz Thomas
Place of PublicationLondon
PublisherPalgrave Macmillan
Number of pages18
ISBN (Electronic)978-3-030-80045-1
ISBN (Print)978-3-030-80044-4
Publication statusPublished (in print/issue) - 19 Oct 2021


  • Student-staff engagement
  • enablers
  • change-management


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