Emotional intelligence and leadership effectiveness

Robert Kerr, John Garvin, Norma Heaton, Emily Boyle

Research output: Contribution to journalArticle

147 Citations (Scopus)

Abstract

Purpose – This paper investigates the relationship between managerial emotional intelligence (EI)levels and a rating of leadership effectiveness (subordinate ratings).Design/methodology/approach – The study involved administering the Mayer Salovey Carusoemotional intelligence test (MSCEIT) EI test to 38 supervisors within a large manufacturingorganisation. Ratings of supervisory leadership effectiveness were assessed via subordinate ratings onan attitude survey detailing questions relating to supervisor performance. Altogether data werecollated from a total of 1,258 survey responses.Findings – The overall results of the data analysis suggest that half of the MSCEIT scores may actas a strong predictor of leadership effectiveness, particularly the branches within the experiential EIdomain (r ¼ 0.50, p , 0.001). Interestingly, the relationship between supervisor ratings and thereasoning EI domain (r ¼ 20.12) was not as expected.Practical implications – These findings endorse the validity of incorporating EI interventionsalongside the recruitment and selection process and the training and development process ofmanagerial personnel. However, they also question the conceptual validity of a key branch (managingemotions) of the MSCEIT.Originality/value – Although EI is viewed as a key determinant of effective leadership withinleadership literature there is a relative dearth of supporting research that has not used student samplepopulations or a conceptually suspect model of EI within their research methodology.Keywords Emotional intelligence, Leadership, Management effectiveness, Intelligence testsPaper type Research paper
LanguageEnglish
Pages265-279
JournalLeadership and Organization Development Journal
Volume27
Issue number4
DOIs
Publication statusPublished - 2006

Fingerprint

Emotional intelligence
Leadership effectiveness
Rating
Supervisors
Attitude survey
Recruitment and selection
Key words
Effective leadership
Selection process
Design methodology
Training and development
Predictors
Personnel
Development process
Management effectiveness
Test scores

Cite this

Kerr, Robert ; Garvin, John ; Heaton, Norma ; Boyle, Emily. / Emotional intelligence and leadership effectiveness. In: Leadership and Organization Development Journal. 2006 ; Vol. 27, No. 4. pp. 265-279.
@article{0f2beda6bde2413f9f8c76201a970d97,
title = "Emotional intelligence and leadership effectiveness",
abstract = "Purpose – This paper investigates the relationship between managerial emotional intelligence (EI)levels and a rating of leadership effectiveness (subordinate ratings).Design/methodology/approach – The study involved administering the Mayer Salovey Carusoemotional intelligence test (MSCEIT) EI test to 38 supervisors within a large manufacturingorganisation. Ratings of supervisory leadership effectiveness were assessed via subordinate ratings onan attitude survey detailing questions relating to supervisor performance. Altogether data werecollated from a total of 1,258 survey responses.Findings – The overall results of the data analysis suggest that half of the MSCEIT scores may actas a strong predictor of leadership effectiveness, particularly the branches within the experiential EIdomain (r ¼ 0.50, p , 0.001). Interestingly, the relationship between supervisor ratings and thereasoning EI domain (r ¼ 20.12) was not as expected.Practical implications – These findings endorse the validity of incorporating EI interventionsalongside the recruitment and selection process and the training and development process ofmanagerial personnel. However, they also question the conceptual validity of a key branch (managingemotions) of the MSCEIT.Originality/value – Although EI is viewed as a key determinant of effective leadership withinleadership literature there is a relative dearth of supporting research that has not used student samplepopulations or a conceptually suspect model of EI within their research methodology.Keywords Emotional intelligence, Leadership, Management effectiveness, Intelligence testsPaper type Research paper",
author = "Robert Kerr and John Garvin and Norma Heaton and Emily Boyle",
note = "Reference text: Ashkanasy, N.M. and Tse, B. (2000), “Transformational leadership as management of emotion: a conceptual review”, in Ashkanasy, N., Hartel, C.E.J. and Zerbe, W.J. (Eds), Emotions in the Workplace: Research, Theory, and Practice, Quorum Books, Westport, CT, pp. 221-35. Bar-On, R. (1997), The Emotional Quotient Inventory (EQ-I): Technical Manual, Multi-Health Systems, Toronto. Bass, B.M. and Avolio, B.J. (1995), Multifactor Leadership Questionnaire for Research, Mind Garden, Palo Alto, CA. Boal, K.B. and Hooijberg, R. (2000), “Strategic leadership research: moving on”, The Leadership Quarterly Yearly Review of Leadership, Vol. 11 No. 4, pp. 515-50. Brackett, M.A. and Mayer, J.D. (2003), “Convergent, discriminant, and incremental validity of competing measures of emotional intelligence”, Personality and Social Psychology Bulletin, Vol. 29, pp. 1147-58. Caruso, D. (2001), “The EI debate: emotionally challenged”, People Management, Vol. 7 No. 8, p. 40. Caruso, D.R., Mayer, J.D. and Salovey, P. (2002), “Relation of a measure of emotional intelligence to personality”, Journal of Personality Assessment, Vol. 79, pp. 306-20. Ciarrochi, J.V., Chan, A.Y.C. and Caputi, P. (2000), “A critical evaluation of the emotional intelligence construct”, Personality and Individual Differences, Vol. 28, pp. 539-61. Cooper, R.K. and Sawaf, A. (1997), Executive EQ: Emotional Intelligence in Leadership and Organisations, Grosset/Putman, New York, NY. Daus, C. and Ashkanasy, N.M. (2005), “The case for the ability-based model of emotional intelligence in organizational behaviour”, Journal of Organizational Behavior, Vol. 26, pp. 453-66. EI and leadership effectiveness 275 Davies, M., Stankov, L. and Roberts, R.D. (1998), “Emotional intelligence: in search of an elusive construct”, Journal of Personality and Social Psychology, Vol. 75, pp. 989-1015. Day, A.L. and Carroll, S. (2004), “Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours”, Personality and Individual Differences, Vol. 36, pp. 1443-58. Derksen, J., Kramer, I. and Katzko, M. (2002), “Does a self-report measure for emotional intelligence assess something different than general intelligence?”, Personality and Individual Differences, Vol. 32, pp. 37-48. Dulewicz, V. and Higgs, M.J. (1999), “Can emotional intelligence be measured and developed?”, Leadership & Organization Development Journal, Vol. 20 No. 5, pp. 242-52. Ekman, P. and Davidson, R.J. (1994), The Nature of Emotion: Fundamental Questions, Oxford University Press, New York, NY. Frijda, N.H. (1999), “Emotions and hedonic experience”, in Kahneman, D., Diener, E. and Schwarz, N. (Eds), Well-being: The Foundations of Hedonic Psychology, Russell Sage, New York, NY, pp. 190-210. George, J.M. (2000), “Emotions and leadership: the role of emotional intelligence”, Human Relations, Vol. 53, pp. 1027-55. Goleman, D. (1998), Working with Emotional Intelligence, Bantam Books, New York, NY. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1995), Multivariate Data Analysis with Readings, 4th ed., Prentice-Hall, Englewood Cliffs, NJ. Hedlund, J. and Sternberg, R.J. (2000), “Two many intelligences? Integrating social, emotional, and practical intelligence”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass/Wiley, New York, NY. House, R.J. and Aditya, R.N. (1996), “The social scientific study of leadership: quo vadis”, Journal of Management, Vol. 23 No. 3, pp. 409-43. Humphrey, R.H. (2002), “The many faces of emotional leadership”, The Leadership Quarterly, Vol. 13 No. 5, pp. 493-504. Jordan, P.J., Ashkanasy, N.M., Hartel, C.E.J. and Hooper, G.S. (2002), “Workgroup emotional intelligence, scale development and relationship to team process effectiveness and goal focus”, Human Resource Management Review, Vol. 12 No. 2, pp. 195-214. Lopes, P.N., Brackett, M.A., Nezlek, J.B., Schutz, A., Sellin, I. and Salovey, P. (2004), “Emotional intelligence and social interaction”, Personality and Social Psychology Bulletin, Vol. 30 No. 8, pp. 1018-34. Lopes, P.N., Salovey, P. and Straus, R. (2003), “Emotional intelligence, personality, and the perceived quality of social relationships”, Personality and Individual Differences, Vol. 35, pp. 641-58. MacCann, C., Roberts, R.D., Matthews, G. and Zeidner, M. (2004), “Consensus scoring and empirical option weighting of performance-based emotional intelligence (EI) tests”, Personality and Individual Differences, Vol. 36 No. 3, pp. 645-62. Matthews, G., Zeidner, M. and Roberts, R.D. (2002), Emotional Intelligence: Science and Myth, MIT Press, Cambridge, MA. Mayer, J.D. (2000), “Emotion, intelligence, emotional intelligence”, in Forgas, J.P. (Ed.), The Handbook of Affect and Social Cognition, Lawrence Erlbaum, Mahwah, NJ, pp. 410-31. Mayer, J.D. and Salovey, P. (1997), “What is emotional intelligence?”, in Salovey, P. and Sluyter, D. (Eds), Emotional Development and Emotional Intelligence: Implications for Educators, Basic Books, New York, NY, pp. 3-31. LODJ 27,4 276 Mayer, J.D., Caruso, D.R. and Salovey, P. (1999), “Emotional intelligence meets traditional standards for an intelligence”, Intelligence, Vol. 27, pp. 267-98. Mayer, J.D., Caruso, D.R. and Salovey, P. (2000a), “Emotional intelligence as Zeitgeist, as personality, and as a mental ability”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass/Wiley, New York, NY. Mayer, J.D., Caruso, D.R. and Salovey, P. (2000b), “Emotional intelligence meets traditional standards for an intelligence”, Intelligence, Vol. 27 No. 4, pp. 267-98. Mayer, J.D., Salovey, P. and Caruso, D.R. (2000), “Models of emotional intelligence”, in Sternberg, R.J. (Ed.), Handbook of Intelligence, Cambridge University Press, Cambridge, pp. 396-420. Mayer, J.D., Salovey, P. and Caruso, D.R. (2002), Test Manual for the Mayer, Salovey, Caruso Emotional Intelligence Test: Research Version 1.1, 3rd ed., MHS, Toronto. Mayer, J.D., Salovey, P. and Caruso, D.R. (2004), “Emotional intelligence: theory, findings, and implications”, Psychological Inquiry, Vol. 15 No. 3, pp. 197-215. Mayer, J.D., Salovey, P., Caruso, D.R. and Sitarenios, G. (2001), “Emotional intelligence as a standard intelligence”, Emotion, Vol. 1, pp. 232-42. Meyer, G.J., Finn, S.E., Eyde, L.D., Kay, G.G., Moreland, L.K. and Dies, R.R. (2001), “Psychological testing and psychological assessment: a review of evidence and issues”, American Psychologist, Vol. 56, pp. 128-65. Mischel, W. and DeSmet, A.L. (2000), “Self-regulation in the service of conflict resolution”, in Deutsh, M. and Coleman, P.T. (Eds), The Handbook of Conflict Resolution: Theory and Practice, Jossey-Bass, San Francisco, CA, pp. 256-75. Norusis, M.J. (1994), SPSS Professional 6.1, SPSS Inc., Chicago, IL. Ortony, A., Clore, G.L. and Collins, A.M. (1988), The Cognitive Structure of Emotions, Cambridge University Press, Cambridge. Palmer, B. and Stough, C. (2001), Workplace SUEIT: Swinburne University Emotional Intelligence Test – Descriptive Report, Organisational Psychology Research Unit: Swinburne University, Hawthorn. Pescosolido, A.T. (2002), “Emergent leaders as managers of group emotion”, The Leadership Quarterly, Vol. 13, pp. 583-99. Petrides, K.V. and Furnham, A. (2000), “On the dimensional structure of emotional intelligence”, Personality and Individual Differences, Vol. 29, pp. 313-20. Pirola-Merlo, A., Hartel, C., Mann, L. and Hirst, G. (2002), “How leaders influence the impact of affective events on team climate and performance in R&D teams”, The Leadership Quarterly, Vol. 13, pp. 561-81. Rooy, D.L. and Viswesvaran, C. (2004), “Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net”, Journal of Vocational Behavior, Vol. 65, pp. 71-95. Rosete, E. and Ciarrochi, F. (2005), “Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness”, Leadership & Organization Development Journal, Vol. 26 No. 5, pp. 388-99. Salovey, P., Bedell, B., Detweiler, J.B. and Mayer, J.D. (1999), “Coping intelligently: emotional intelligence and the coping process”, in Snyder, C.R. (Ed.), Coping: The Psychology of What Works, Oxford University press, New York, NY, pp. 141-64. Salovey, P. and Birnbaum, D. (1989), “Influence of mood on health-relevant cognitions”, Journal of Personality and Social Psychology, Vol. 57, pp. 539-51. EI and leadership effectiveness 277 Salovey, P. and Mayer, J. (1990), “Emotional intelligence”, Imagination, Cognition, and Personality, Vol. 9 No. 3, pp. 185-211. Salovey, P.N., Mayer, J.D., Caruso, D. and Lopes, P.N. (2003), “Measuring emotional intelligence as a set of abilities with the Mayer-Salovey-Caruso emotional intelligence test”, in Lopez, S.J. and Snyder, C.R. (Eds), Handbook of Positive Psychology Assessment: A Handbook of Models and Measures, American Psychological Association, Washington, DC, pp. 251-65. Salovey, P., Mayer, J.D., Goldman, S.L., Turvey, C. and Palfai, T.P. (1995), “Emotional attention, clarity, and repair: exploring emotional intelligence using the trait meta-mood scale”, in Pennebaker, J.W. (Ed.), Emotion, Disclosure and Health, American Psychological Association, Washington, DC, pp. 125-54. Schutte, N.S., Malouff, J.M., Hall, L.E., Haggerty, D.J., Cooper, J.T., Golden, C.J. and Dornheim, L. (1998), “Development and validation of a measure of emotional intelligence”, Personality and Individual Differences, Vol. 25, pp. 167-77. Swift, D.G. (2002), The Relationship of Emotional Intelligence, Hostility, and Anger to Heterosexual Male Intimate Partner Violence, New York University, New York, NY. Warwick, J. and Nettelbeck, T. (2004), “Emotional intelligence is . . .?”, Personality and Individual Differences, Vol. 37 No. 5, pp. 1091-100. Weinberger, L.A. (2002), “Emotional intelligence: its connection to HRD theory and practice”, Human Resource Development Review, Vol. 1 No. 2, pp. 215-43. Further reading Armstrong, M. (1996), A Handbook of Personnel Management Practice, 6th ed., Kogan Page, London. Bass, B.M., Avolio, B.J. and Atwater, L. (1996), “The transformational and transactional leadership of men and women”, Applied Psychology, An International Review, Vol. 45, pp. 5-34. Cunningham, I. and Hyman, J. (1995), “Transforming the HRM vision into reality”, Employee Relations, Vol. 17 No. 8, pp. 5-20. Dawda, D. and Hart, S.D. (2000), “Assessing emotional intelligence: reliability and validity of the BarOn Emotional Quotient Inventory (EQ-I) in university students”, Personality and Individual Differences, Vol. 28, pp. 797-812. Dubin, J. (1992), Supervision, Prentice-Hall, Englewood Cliffs, NJ. Evans, D. (1999), Supervisory Management, 5th ed., Cassell, London. Hersey, P. and Blanchard, K.H. (1988), Management of Organizational Behavior, Prentice-Hall, Englewood Cliffs, NJ. Landy, F.J. and Trumbo, D.A. (1976), Psychology of Work Behaviour, The Dorsey Press, Homewood, IL. Mayer, J.D., Caruso, D.R. and Salovey, P. (2000c), “Selecting a measure of emotional intelligence: the case for ability scales”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass/Wiley, New York, NY. McColl-Kennedy, J.R. and Anderson, R.D. (2002), “Impact of leadership style and emotions on subordinate performance”, The Leadership Quarterly, Vol. 13, pp. 545-99. McCrae, R. (2000), “Emotional intelligence from the perspective of the five-factor model of personality”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional LODJ 27,4 278 Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass/Wiley, New York, NY. Roberts, R.D., Zeidner, M. and Matthews, G. (2001), “Does emotional intelligence meet traditional standards for an intelligence?”, Emotion, Vol. 1 No. 3, pp. 196-231. Van Velsor, E. and Leslie, J.B. (1995), “Why executives derail: perspectives across time and cultures”, Academy of Management Executive, Vol. 9, pp. 62-72.",
year = "2006",
doi = "10.1108/01437730610666028",
language = "English",
volume = "27",
pages = "265--279",
journal = "Leadership and Organization Development Journal",
issn = "0143-7739",
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}

Emotional intelligence and leadership effectiveness. / Kerr, Robert; Garvin, John; Heaton, Norma; Boyle, Emily.

In: Leadership and Organization Development Journal, Vol. 27, No. 4, 2006, p. 265-279.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Emotional intelligence and leadership effectiveness

AU - Kerr, Robert

AU - Garvin, John

AU - Heaton, Norma

AU - Boyle, Emily

N1 - Reference text: Ashkanasy, N.M. and Tse, B. (2000), “Transformational leadership as management of emotion: a conceptual review”, in Ashkanasy, N., Hartel, C.E.J. and Zerbe, W.J. (Eds), Emotions in the Workplace: Research, Theory, and Practice, Quorum Books, Westport, CT, pp. 221-35. Bar-On, R. (1997), The Emotional Quotient Inventory (EQ-I): Technical Manual, Multi-Health Systems, Toronto. Bass, B.M. and Avolio, B.J. (1995), Multifactor Leadership Questionnaire for Research, Mind Garden, Palo Alto, CA. Boal, K.B. and Hooijberg, R. (2000), “Strategic leadership research: moving on”, The Leadership Quarterly Yearly Review of Leadership, Vol. 11 No. 4, pp. 515-50. Brackett, M.A. and Mayer, J.D. (2003), “Convergent, discriminant, and incremental validity of competing measures of emotional intelligence”, Personality and Social Psychology Bulletin, Vol. 29, pp. 1147-58. Caruso, D. (2001), “The EI debate: emotionally challenged”, People Management, Vol. 7 No. 8, p. 40. Caruso, D.R., Mayer, J.D. and Salovey, P. (2002), “Relation of a measure of emotional intelligence to personality”, Journal of Personality Assessment, Vol. 79, pp. 306-20. Ciarrochi, J.V., Chan, A.Y.C. and Caputi, P. (2000), “A critical evaluation of the emotional intelligence construct”, Personality and Individual Differences, Vol. 28, pp. 539-61. Cooper, R.K. and Sawaf, A. (1997), Executive EQ: Emotional Intelligence in Leadership and Organisations, Grosset/Putman, New York, NY. Daus, C. and Ashkanasy, N.M. (2005), “The case for the ability-based model of emotional intelligence in organizational behaviour”, Journal of Organizational Behavior, Vol. 26, pp. 453-66. EI and leadership effectiveness 275 Davies, M., Stankov, L. and Roberts, R.D. (1998), “Emotional intelligence: in search of an elusive construct”, Journal of Personality and Social Psychology, Vol. 75, pp. 989-1015. Day, A.L. and Carroll, S. (2004), “Using an ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviours”, Personality and Individual Differences, Vol. 36, pp. 1443-58. Derksen, J., Kramer, I. and Katzko, M. (2002), “Does a self-report measure for emotional intelligence assess something different than general intelligence?”, Personality and Individual Differences, Vol. 32, pp. 37-48. Dulewicz, V. and Higgs, M.J. (1999), “Can emotional intelligence be measured and developed?”, Leadership & Organization Development Journal, Vol. 20 No. 5, pp. 242-52. Ekman, P. and Davidson, R.J. (1994), The Nature of Emotion: Fundamental Questions, Oxford University Press, New York, NY. Frijda, N.H. (1999), “Emotions and hedonic experience”, in Kahneman, D., Diener, E. and Schwarz, N. (Eds), Well-being: The Foundations of Hedonic Psychology, Russell Sage, New York, NY, pp. 190-210. George, J.M. (2000), “Emotions and leadership: the role of emotional intelligence”, Human Relations, Vol. 53, pp. 1027-55. Goleman, D. (1998), Working with Emotional Intelligence, Bantam Books, New York, NY. Hair, J.F., Anderson, R.E., Tatham, R.L. and Black, W.C. (1995), Multivariate Data Analysis with Readings, 4th ed., Prentice-Hall, Englewood Cliffs, NJ. Hedlund, J. and Sternberg, R.J. (2000), “Two many intelligences? Integrating social, emotional, and practical intelligence”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass/Wiley, New York, NY. House, R.J. and Aditya, R.N. (1996), “The social scientific study of leadership: quo vadis”, Journal of Management, Vol. 23 No. 3, pp. 409-43. Humphrey, R.H. (2002), “The many faces of emotional leadership”, The Leadership Quarterly, Vol. 13 No. 5, pp. 493-504. Jordan, P.J., Ashkanasy, N.M., Hartel, C.E.J. and Hooper, G.S. (2002), “Workgroup emotional intelligence, scale development and relationship to team process effectiveness and goal focus”, Human Resource Management Review, Vol. 12 No. 2, pp. 195-214. Lopes, P.N., Brackett, M.A., Nezlek, J.B., Schutz, A., Sellin, I. and Salovey, P. (2004), “Emotional intelligence and social interaction”, Personality and Social Psychology Bulletin, Vol. 30 No. 8, pp. 1018-34. Lopes, P.N., Salovey, P. and Straus, R. (2003), “Emotional intelligence, personality, and the perceived quality of social relationships”, Personality and Individual Differences, Vol. 35, pp. 641-58. MacCann, C., Roberts, R.D., Matthews, G. and Zeidner, M. (2004), “Consensus scoring and empirical option weighting of performance-based emotional intelligence (EI) tests”, Personality and Individual Differences, Vol. 36 No. 3, pp. 645-62. Matthews, G., Zeidner, M. and Roberts, R.D. (2002), Emotional Intelligence: Science and Myth, MIT Press, Cambridge, MA. Mayer, J.D. (2000), “Emotion, intelligence, emotional intelligence”, in Forgas, J.P. (Ed.), The Handbook of Affect and Social Cognition, Lawrence Erlbaum, Mahwah, NJ, pp. 410-31. Mayer, J.D. and Salovey, P. (1997), “What is emotional intelligence?”, in Salovey, P. and Sluyter, D. (Eds), Emotional Development and Emotional Intelligence: Implications for Educators, Basic Books, New York, NY, pp. 3-31. LODJ 27,4 276 Mayer, J.D., Caruso, D.R. and Salovey, P. (1999), “Emotional intelligence meets traditional standards for an intelligence”, Intelligence, Vol. 27, pp. 267-98. Mayer, J.D., Caruso, D.R. and Salovey, P. (2000a), “Emotional intelligence as Zeitgeist, as personality, and as a mental ability”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass/Wiley, New York, NY. Mayer, J.D., Caruso, D.R. and Salovey, P. (2000b), “Emotional intelligence meets traditional standards for an intelligence”, Intelligence, Vol. 27 No. 4, pp. 267-98. Mayer, J.D., Salovey, P. and Caruso, D.R. (2000), “Models of emotional intelligence”, in Sternberg, R.J. (Ed.), Handbook of Intelligence, Cambridge University Press, Cambridge, pp. 396-420. Mayer, J.D., Salovey, P. and Caruso, D.R. (2002), Test Manual for the Mayer, Salovey, Caruso Emotional Intelligence Test: Research Version 1.1, 3rd ed., MHS, Toronto. Mayer, J.D., Salovey, P. and Caruso, D.R. (2004), “Emotional intelligence: theory, findings, and implications”, Psychological Inquiry, Vol. 15 No. 3, pp. 197-215. Mayer, J.D., Salovey, P., Caruso, D.R. and Sitarenios, G. (2001), “Emotional intelligence as a standard intelligence”, Emotion, Vol. 1, pp. 232-42. Meyer, G.J., Finn, S.E., Eyde, L.D., Kay, G.G., Moreland, L.K. and Dies, R.R. (2001), “Psychological testing and psychological assessment: a review of evidence and issues”, American Psychologist, Vol. 56, pp. 128-65. Mischel, W. and DeSmet, A.L. (2000), “Self-regulation in the service of conflict resolution”, in Deutsh, M. and Coleman, P.T. (Eds), The Handbook of Conflict Resolution: Theory and Practice, Jossey-Bass, San Francisco, CA, pp. 256-75. Norusis, M.J. (1994), SPSS Professional 6.1, SPSS Inc., Chicago, IL. Ortony, A., Clore, G.L. and Collins, A.M. (1988), The Cognitive Structure of Emotions, Cambridge University Press, Cambridge. Palmer, B. and Stough, C. (2001), Workplace SUEIT: Swinburne University Emotional Intelligence Test – Descriptive Report, Organisational Psychology Research Unit: Swinburne University, Hawthorn. Pescosolido, A.T. (2002), “Emergent leaders as managers of group emotion”, The Leadership Quarterly, Vol. 13, pp. 583-99. Petrides, K.V. and Furnham, A. (2000), “On the dimensional structure of emotional intelligence”, Personality and Individual Differences, Vol. 29, pp. 313-20. Pirola-Merlo, A., Hartel, C., Mann, L. and Hirst, G. (2002), “How leaders influence the impact of affective events on team climate and performance in R&D teams”, The Leadership Quarterly, Vol. 13, pp. 561-81. Rooy, D.L. and Viswesvaran, C. (2004), “Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net”, Journal of Vocational Behavior, Vol. 65, pp. 71-95. Rosete, E. and Ciarrochi, F. (2005), “Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness”, Leadership & Organization Development Journal, Vol. 26 No. 5, pp. 388-99. Salovey, P., Bedell, B., Detweiler, J.B. and Mayer, J.D. (1999), “Coping intelligently: emotional intelligence and the coping process”, in Snyder, C.R. (Ed.), Coping: The Psychology of What Works, Oxford University press, New York, NY, pp. 141-64. Salovey, P. and Birnbaum, D. (1989), “Influence of mood on health-relevant cognitions”, Journal of Personality and Social Psychology, Vol. 57, pp. 539-51. EI and leadership effectiveness 277 Salovey, P. and Mayer, J. (1990), “Emotional intelligence”, Imagination, Cognition, and Personality, Vol. 9 No. 3, pp. 185-211. Salovey, P.N., Mayer, J.D., Caruso, D. and Lopes, P.N. (2003), “Measuring emotional intelligence as a set of abilities with the Mayer-Salovey-Caruso emotional intelligence test”, in Lopez, S.J. and Snyder, C.R. (Eds), Handbook of Positive Psychology Assessment: A Handbook of Models and Measures, American Psychological Association, Washington, DC, pp. 251-65. Salovey, P., Mayer, J.D., Goldman, S.L., Turvey, C. and Palfai, T.P. (1995), “Emotional attention, clarity, and repair: exploring emotional intelligence using the trait meta-mood scale”, in Pennebaker, J.W. (Ed.), Emotion, Disclosure and Health, American Psychological Association, Washington, DC, pp. 125-54. Schutte, N.S., Malouff, J.M., Hall, L.E., Haggerty, D.J., Cooper, J.T., Golden, C.J. and Dornheim, L. (1998), “Development and validation of a measure of emotional intelligence”, Personality and Individual Differences, Vol. 25, pp. 167-77. Swift, D.G. (2002), The Relationship of Emotional Intelligence, Hostility, and Anger to Heterosexual Male Intimate Partner Violence, New York University, New York, NY. Warwick, J. and Nettelbeck, T. (2004), “Emotional intelligence is . . .?”, Personality and Individual Differences, Vol. 37 No. 5, pp. 1091-100. Weinberger, L.A. (2002), “Emotional intelligence: its connection to HRD theory and practice”, Human Resource Development Review, Vol. 1 No. 2, pp. 215-43. Further reading Armstrong, M. (1996), A Handbook of Personnel Management Practice, 6th ed., Kogan Page, London. Bass, B.M., Avolio, B.J. and Atwater, L. (1996), “The transformational and transactional leadership of men and women”, Applied Psychology, An International Review, Vol. 45, pp. 5-34. Cunningham, I. and Hyman, J. (1995), “Transforming the HRM vision into reality”, Employee Relations, Vol. 17 No. 8, pp. 5-20. Dawda, D. and Hart, S.D. (2000), “Assessing emotional intelligence: reliability and validity of the BarOn Emotional Quotient Inventory (EQ-I) in university students”, Personality and Individual Differences, Vol. 28, pp. 797-812. Dubin, J. (1992), Supervision, Prentice-Hall, Englewood Cliffs, NJ. Evans, D. (1999), Supervisory Management, 5th ed., Cassell, London. Hersey, P. and Blanchard, K.H. (1988), Management of Organizational Behavior, Prentice-Hall, Englewood Cliffs, NJ. Landy, F.J. and Trumbo, D.A. (1976), Psychology of Work Behaviour, The Dorsey Press, Homewood, IL. Mayer, J.D., Caruso, D.R. and Salovey, P. (2000c), “Selecting a measure of emotional intelligence: the case for ability scales”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass/Wiley, New York, NY. McColl-Kennedy, J.R. and Anderson, R.D. (2002), “Impact of leadership style and emotions on subordinate performance”, The Leadership Quarterly, Vol. 13, pp. 545-99. McCrae, R. (2000), “Emotional intelligence from the perspective of the five-factor model of personality”, in Bar-On, R. and Parker, J.D.A. (Eds), The Handbook of Emotional LODJ 27,4 278 Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace, Jossey-Bass/Wiley, New York, NY. Roberts, R.D., Zeidner, M. and Matthews, G. (2001), “Does emotional intelligence meet traditional standards for an intelligence?”, Emotion, Vol. 1 No. 3, pp. 196-231. Van Velsor, E. and Leslie, J.B. (1995), “Why executives derail: perspectives across time and cultures”, Academy of Management Executive, Vol. 9, pp. 62-72.

PY - 2006

Y1 - 2006

N2 - Purpose – This paper investigates the relationship between managerial emotional intelligence (EI)levels and a rating of leadership effectiveness (subordinate ratings).Design/methodology/approach – The study involved administering the Mayer Salovey Carusoemotional intelligence test (MSCEIT) EI test to 38 supervisors within a large manufacturingorganisation. Ratings of supervisory leadership effectiveness were assessed via subordinate ratings onan attitude survey detailing questions relating to supervisor performance. Altogether data werecollated from a total of 1,258 survey responses.Findings – The overall results of the data analysis suggest that half of the MSCEIT scores may actas a strong predictor of leadership effectiveness, particularly the branches within the experiential EIdomain (r ¼ 0.50, p , 0.001). Interestingly, the relationship between supervisor ratings and thereasoning EI domain (r ¼ 20.12) was not as expected.Practical implications – These findings endorse the validity of incorporating EI interventionsalongside the recruitment and selection process and the training and development process ofmanagerial personnel. However, they also question the conceptual validity of a key branch (managingemotions) of the MSCEIT.Originality/value – Although EI is viewed as a key determinant of effective leadership withinleadership literature there is a relative dearth of supporting research that has not used student samplepopulations or a conceptually suspect model of EI within their research methodology.Keywords Emotional intelligence, Leadership, Management effectiveness, Intelligence testsPaper type Research paper

AB - Purpose – This paper investigates the relationship between managerial emotional intelligence (EI)levels and a rating of leadership effectiveness (subordinate ratings).Design/methodology/approach – The study involved administering the Mayer Salovey Carusoemotional intelligence test (MSCEIT) EI test to 38 supervisors within a large manufacturingorganisation. Ratings of supervisory leadership effectiveness were assessed via subordinate ratings onan attitude survey detailing questions relating to supervisor performance. Altogether data werecollated from a total of 1,258 survey responses.Findings – The overall results of the data analysis suggest that half of the MSCEIT scores may actas a strong predictor of leadership effectiveness, particularly the branches within the experiential EIdomain (r ¼ 0.50, p , 0.001). Interestingly, the relationship between supervisor ratings and thereasoning EI domain (r ¼ 20.12) was not as expected.Practical implications – These findings endorse the validity of incorporating EI interventionsalongside the recruitment and selection process and the training and development process ofmanagerial personnel. However, they also question the conceptual validity of a key branch (managingemotions) of the MSCEIT.Originality/value – Although EI is viewed as a key determinant of effective leadership withinleadership literature there is a relative dearth of supporting research that has not used student samplepopulations or a conceptually suspect model of EI within their research methodology.Keywords Emotional intelligence, Leadership, Management effectiveness, Intelligence testsPaper type Research paper

U2 - 10.1108/01437730610666028

DO - 10.1108/01437730610666028

M3 - Article

VL - 27

SP - 265

EP - 279

JO - Leadership and Organization Development Journal

T2 - Leadership and Organization Development Journal

JF - Leadership and Organization Development Journal

SN - 0143-7739

IS - 4

ER -