TY - JOUR
T1 - Double-Bind Accountability Dilemmas: Impression Management and Accountability Strategies Used by Senior Banking Executives
AU - Stapleton, Karyn
AU - Hargie, Owen
PY - 2011/9
Y1 - 2011/9
N2 - This article considers issues of impression management and accountability in the context of the U.K. Banking Crisis Inquiry, which took place in February 2009. In this setting, the bankers’ public image was under serious threat and successful impression management depended on their ability to avoid being held responsible for the crisis. However, in attempting to mitigate or deny their own accountability, they generated a further set of a set of conflicting impression management tasks—specifically, a tension between moral or ethical integrity on the one hand and professional credibility on the other. This produced a quandary, which the authors have termed a double-bind accountability dilemma. The authors’ analysis examines instances of this double-bind accountability dilemma as it emerged in the bankers’ evidence and the strategies by which it was negotiated and managed.
AB - This article considers issues of impression management and accountability in the context of the U.K. Banking Crisis Inquiry, which took place in February 2009. In this setting, the bankers’ public image was under serious threat and successful impression management depended on their ability to avoid being held responsible for the crisis. However, in attempting to mitigate or deny their own accountability, they generated a further set of a set of conflicting impression management tasks—specifically, a tension between moral or ethical integrity on the one hand and professional credibility on the other. This produced a quandary, which the authors have termed a double-bind accountability dilemma. The authors’ analysis examines instances of this double-bind accountability dilemma as it emerged in the bankers’ evidence and the strategies by which it was negotiated and managed.
U2 - 10.1177/0261927X11407165
DO - 10.1177/0261927X11407165
M3 - Article
SN - 1552-6526
VL - 30
SP - 266
EP - 289
JO - Journal of Language and Social Psychology
JF - Journal of Language and Social Psychology
IS - 3
ER -