Digital Mental Health Interventions in the Workplace: Insights from an Employee Wellbeing Support Hub

Gillian Cameron, David Cameron, Maurice Mulvenna, RR Bond, Edel Ennis, Siobhan O'Neill

Research output: Contribution to conferencePosterpeer-review

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DigiFest 2023 Abstract
Engaging in meaningful work can improve our mental health and promote well-being, however over 15% of people in the workplace may experience symptoms indicative of a mental health condition. In 2021 to 2022, stress, anxiety and depression in the workplace resulted in 17 million working days lost in the UK.

Digital mental health interventions can provide support to individuals, in a potentially low cost, efficient and scalable way. Digital interventions that have been generalised from clinical or community settings, to the workplace, primarily cognitive behavioural therapy (CBT), stress-management, and Mindfulness-based stress reduction programs have shown promise.

The Inspire Support Hub is a web based platform, providing tools and psychoeducation to employees. Event logging has been built into the Inspire Support Hub platform, anonymously recording page and button clicks, mood and sleep tracks, self-assessment results using validated tools such as the GAD7 for anxiety, PHQ9 for depression, and the Perceived Stress Scale for stress.

The platform’s event logs were analysed between February 2019 and June 2022. R studio was used to analyse the event logs collected. K-means clustering, an unsupervised machine learning technique was utilised to identify clusters in the dataset, finding 3 distinct groups of users based on their user tenure, number of total interactions, number of daily interactions and unique days spent on the platform.

The data reveals three user groups: short-term, intermediate, and long-term users (Figure 1). The majority (95.5%) are short-term users, with an average tenure of 3.1 days and 1.2 unique platform days. This aligns with other digital mental health studies, showing high sign-ups but fewer long-term users. Results from this study demonstrate how a digital mental health intervention is used in real-world workplace settings, and offers actionable insights to continuously improve the platform.
Original languageEnglish
Number of pages1
Publication statusPublished (in print/issue) - 14 Dec 2023
EventDigiFest: Scotland’s annual digital health, housing and care event - University of Strathclyde, Technology & Innovation Centre, Glasgow, United Kingdom
Duration: 14 Dec 202314 Dec 2023
Conference number: 2023


Abbreviated titleDigiFest
Country/TerritoryUnited Kingdom
Internet address


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