This chapter examines key advancements in information technology and digital human resource management. It examines the need for computerised HR systems. Beyond the traditional computerised systems, the chapter examines advancements in cloud-based systems and focuses on key constructs such as social media, the gamification of HR elements, and online approaches to talent, performance and training. It introduces the reader to concepts such as the internet of things and its effects on HR practices and focuses the reader's attention on the ever-increasing dangers of cyber-risk due to over-reliance on technology. Finally, it examines the implications of both artificial intelligence and robotics to some of the key functions of human resource management in hospitality. An expert interview and the case study enable readers to utilise a critical and analytical mind in deciding on the balance between online and offline HRM.
|Title of host publication||Human Resource Management in the Hospitality Industry|
|Editors||Michael Boella, Steven Goss-Turner|
|Publication status||Published - 13 Aug 2019|
- human resource management (HRM)
- digital HRM