Development and optimisation of a mobile app (iMPAKT) for improving person-centred practice in healthcare settings: A multi-methods evaluation study

Objective
To develop and optimise an app (iMPAKT) for improving implementation and measurement of person-centred practice in healthcare settings.
Methods
Two iterative rounds of testing were carried out based on cognitive task analysis and qualitative interview methods. The System Usability Scale (SUS) was also used to evaluate the app. Quantitative data on task completion and SUS scores were evaluated descriptively, with thematic analysis performed on qualitative data. The MoSCoW prioritisation system was used to identify key modifications to improve the app.
Results
Twelve participants took part (eight health professionals and four patient and public involvement representatives). Views on design and structure of the app were positive. The majority of the 16 tasks undertaken during the cognitive task analysis were easy to complete. Mean SUS scores were 73.5/100 (SD: 7.9; range = 60–92.5), suggesting good overall usability. For one section of the app that transcribes patients speaking about their experience of care, a non-intuitive user interface and lack of transcription accuracy were identified as key issues influencing usability and acceptability.
Conclusions
Findings from the evaluation were used to inform iterative modifications to further develop and optimise the iMPAKT App. These included improved navigational flow, and implementation of an updated artificial intelligence (AI) based Speech-To-Text software; allowing for more accurate, real-time transcription. Use of such AI-based software represents an interesting area that requires further evaluation. This is particularly apparent in relation to potential for large-scale collection of data on person-centred measures using the iMPAKT App, and for assessing initiatives designed to improve patient experience.