Describes the economy of Northern Ireland and the role of the Northern Ireland Quality Centre. Explains the Northern Ireland Quality Award, and the need to develop the criteria to bring it in line with the European Quality Awards. Examines how the alignment was achieved; and concludes with a list of recommendations.
|Number of pages||4|
|Journal||Managing Service Quality: An International Journal|
|Publication status||Published - 1 Apr 1996|
- European Foundation for Quality Management
- Northern Ireland
- Small firms