Customer-orientated Six Sigma in call centre performance measurement

Rodney McAdam, J Davies, W Keogh, A Finnegan

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	516-545
Journal	International Journal of Quality and Reliability Management
Volume	26
Issue number	6
DOIs	https://doi.org/10.1108/02656710910966110
Publication status	Published (in print/issue) - 2009

Access to Document

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