Customer-orientated Six Sigma in call centre performance measurement

Rodney McAdam, J Davies, W Keogh, A Finnegan

Research output: Contribution to journalArticle

19 Citations (Scopus)
Original languageEnglish
Pages (from-to)516-545
JournalInternational Journal of Quality and Reliability Management
Volume26
Issue number6
DOIs
Publication statusPublished - 2009

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