Customer experience management (CXM) Development of a conceptual model for the digital organization

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	Undefined
Title of host publication	Proceedings of the 11th European Conference on Information Systems Management, ECISM 2017
Publication status	Published (in print/issue) - 2017

Cite this

@inproceedings{37c076895f774a6084c502643aa88593,

title = "Customer experience management (CXM) Development of a conceptual model for the digital organization",

author = "E. Doherty and M. Carcary and G. Conway and C. Crowley",

year = "2017",

language = "Undefined",

booktitle = "Proceedings of the 11th European Conference on Information Systems Management, ECISM 2017",

}

TY - GEN

T1 - Customer experience management (CXM) Development of a conceptual model for the digital organization

AU - Doherty, E.

AU - Carcary, M.

AU - Conway, G.

AU - Crowley, C.

PY - 2017

Y1 - 2017

UR - https://www.scopus.com/pages/publications/85039852035

M3 - Conference contribution

BT - Proceedings of the 11th European Conference on Information Systems Management, ECISM 2017

ER -