Cultural Diversity in the curriculum: perceptions and attitudes of Irish hospitality and tourism academics

Frances Devine; Naimh Hearns; Tom Baum; Anna Murray

doi:10.1080/03323310701837921

Cultural Diversity in the curriculum: perceptions and attitudes of Irish hospitality and tourism academics

Frances Devine, Naimh Hearns, Tom Baum, Anna Murray

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Abstract

Educators are facing significant challenges in preparing indigenous students for employment in the multicultural working environment of hospitality and tourism organisations. In dealing with the impact of new skills and flexibilities demanded by increasing globalisation, the indigenous workforce needs to possess a multicultural perspective and adaptive skill and mind-set to integrate more inclusively in diverse work settings. This paper explores the nature of cultural diversity within the Irish hospitality/tourism workforce (in both Northern Ireland and the Republic of Ireland). An attempt is made to identify the challenges that hospitality and tourism educators face in implementing cultural diversity within the curriculum in order to prepare indigenous students (and indeed local industry staff) for employment within a multicultural workforce. The main themes analysed include: training requirements, educators requirements, programme content/learning outcomes, assessment methods and methods of programme delivery.

Original language	English
Pages (from-to)	81-97
Journal	Irish Educational Studies
Volume	27
Issue number	1
DOIs	https://doi.org/10.1080/03323310701837921
Publication status	Accepted/In press - 29 Mar 2008

Bibliographical note

Reference text: Banks, J. 1991. Teaching multicultural literacy to teachers. Teaching Evaluation, 4: 135–44. [Taylor & Francis Online]
Banks J. . 1994 . An introduction to multicultural education . Boston : Allyn and Bacon .
Bolt, D., Gustafson, L. and Johnson, J. 1995. The Internet: A curriculum warehouse for social studies teachers. Social Studies, 86(3): 105–12.
Bruce, V. 2006. Markets and higher education: A regime of truth?. Irish Educational Studies, 25(2): 141–54. [Taylor & Francis Online]
Carson , T. 1990 . What kind of knowing is critical action research? In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Carson , T. . 1992 . Remembering forward . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Christensen-Hughes, J. 1992. Cultural diversity: The lesson of Toronto's hotels. Cornell Hotel and Restaurant Administration Quarterly, 33(2): 78–87.
Cobanoglu, C., Warde, B. and Moreo, P.J. 2001. The comparison of mail, fax and web-based survey methods. International Journal of Market Research, 41(4): 441–454.
Comer , J. , and N. Haynes . 1991 . Meeting the needs of Black children in public school: A school reform challenge . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Dentler , R. 1991 . School desegregation since Gunnar Myrdal's American Dilemma . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Devine, F., Baum, T., Hearns, N. and Devine, A. 2007. Cultural diversity in hospitality work: The Northern Ireland experience. International Journal of Human Resource Management, 18(2): 333–49. [Taylor & Francis Online], [Web of Science ®]
Dillman, D.A. 1999. Mail and internet surveys: The tailored design method, 2nd ed, New York: John Wiley and Sons.
Dillman , D.A. , and J. Tarnai . 1988 . Administrative issues in mixed mode surveys . In Telephone survey methodology R.M. Groves , P.P. Biemer , L.E. Lyberg , J.T. Massey , W.L. Nicholls II , and J. Wakesberg , 509 – 28 . New York : John Wiley & Sons .
D'Netto, B. and Sohal, A. 1999. Human resource practices and workforce diversity: An empirical assessment. International Journal of Manpower, 20(8): 530–47. [CrossRef], [Web of Science ®]
Eisner, E.W. 1998. The kind of schools we need, Portsmouth, ME: Heinemann.
Ellis, C. and Sonnenfield, J.A. 1994. Diverse approaches to managing diversity. Human Resource Management, 33(1): 79–109.
Fáilte Ireland . 2005 . Cultural diversity strategy and implementation plan . Dublin : Fáilte Ireland .
Finney, S. and Orr, J. 1995. I've really learned a lot, but. …”: Cross-cultural understanding and teacher education in a racist society. Journal of Teacher Education, 46(5): 327–33. [CrossRef], [Web of Science ®]
Garibaldi , A. 1991 . Abating the shortage of teachers . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Gauthier , C. 1992 . Between crystal and smoke: Or, how to miss the point in the debate about action research . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Gordon , B. 1993 . Toward emancipation in citizenship education: The case of African-American cultural knowledge . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Gröschl, S. and Doherty, L. 1999. Managing diversity in practice. International Journal of Contemporary Hospitality Management, 11(6): 193–8. [CrossRef]
Hale-Benson , J. 1990 . Visions for children: Educating black children in the context of their culture . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Hallinan , M.T. , and V.T. Khmelkov . 2001 . New developments in teacher education in the United States . Irish Educational Studies 20 , Spring : 369 – 96 .[Taylor & Francis Online]
Ibarra , H. 1992 . Homophily and differential returns: Sex differences in network structure and access in an advertising firm . In The management of a multicultural workforce M.H. Tayeb . 1996 . Chichester : Wiley .
International Education Board Ireland (IEBE) . 2004 . Survey of international students in recognised HEI's in Ireland: Available online: http://www.educationireland.ie/httpdocs/htm/publications/IEBI .
Jarman, N. 2004. Migrant workers in Northern Ireland. Labour Market Bulletin, 18: 51–9.
Jones-Wilson , F. 1991 . School improvement among Blacks: Implications for excellence and equity . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Kandola, R. and Fullerton, J. 1998. Diversity in action, 2nd ed, Chartered Institute of Personnel Development.
Kelly, A.V. 2002. The idea of a university revisited. Irish Educational Studies, 22(2): 101–15.
Kelly, M. 2005. The effects of increasing numbers of mature students on the pedagogical practices of lecturers in the institutes of technology. Irish Educational Studies, 24(2–3): 207–21. [Taylor & Francis Online]
Kincheloe , J. 1993 . The politics of race, history, and curriculum . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Kincheloe, J.L. and Steinberg, S.R. 1997. Changing multiculturalism, Buckingham: Open University Press.
Kirk , T. 1999 . Celebrating diversity through cooperative learning and social skills . Irish Educational Studies 18 , Spring: 75 – 90 .[Taylor & Francis Online]
Kreitner, R. 2004. Management, 9th ed, Boston: Houghton Mifflin.
Lomotey , K. 1990 . Qualities shared by African-American principals in effective schools: A preliminary analysis . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Mahalingham, R. and McCarthy, C. 2000. Multicultural curriculum: New directions for social theory, practice and policy, New York: Routledge.
Maxwell, G., McDougall, M. and Blair, S. 2000. Managing diversity in the hotel sector: The emergence of a service quality opportunity. Managing Service Quality, 10(6): 367–73. [CrossRef]
McBurnie, G. 2000. Pursuing internationalisation as a means to advance the academic mission of the university: An Australian case study. Higher Education in Europe, 25(1): 63–73. [Taylor & Francis Online]
McCarthy , C. 1993 . Multicultural approaches to racial inequality in the United States . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
McEnrue, M.P. 1993. Managing diversity: Los Angeles before and after the riots. Organisational Dynamics, 21(3): 18–29.
McGlynn, C. 2003. Integrated education in Northern Ireland in the context of critical multiculturalism. Irish Educational Studies, 22(3): 11–27. [Taylor & Francis Online]
Melia, D.M. and Kennedy, E. 2005. Cultural diversity: A management perspective, Dublin: Dublin Institute of Technology.
MS Excel . 2000 . Reading , Berkshire, , UK : Microsoft Corporation .
Nieto, S. 2000a. Affirming diversity: The sociopolitical context of multicultural education, New York: Longman.
Pearson , W. Jr 1991 . Black participation and performance in science, mathematics, and technical education . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Ratteray , J. 1990 . African-American achievement: A research agenda emphasising independent schools . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Reynolds , M. 1999 . Values education, reflective practice and initial teacher training . Irish Educational Studies 18 , Spring : 129 – 40 .[Taylor & Francis Online]
Saavedra , J. 2005 . Culture club . Hotel and Catering Review , September : 12 – 14 .
Schank, R.C. and Cleary, C. 1995. Engines for education, Hillsdale, NJ: Lawrence Erlbaum Associates.
Schoem, D., Frankel, L., Ximena, Z. and Lewis, E. 1993. Multicultural teaching in the university, Westport, CT: Praeger.
Shanahan, D. 1995. Beyond multiculturalism to an intercultural vision. AAHE Bulletin, 47(9): 11–13.
Sizemore , B. 1990 . The Madison elementary school: A turnaround case . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Sleeter , C. 2000 . Critical multiculturalism and curriculum analysis . Paper presented at American Educational Research Association annual conference, in New Orleans, USA .
SPSS . 2000 . Statistical Package for Social Sciences . Chicago, IL : SPSS Institute .
Stewart , J. 1991 . The field and function of Black studies . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Tayeb, Monir H. 1996. The management of a multicultural workforce, Chichester: Wiley & Sons Ltd.
Tripp , D. 1990 . Socially critical action research . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Tung, R.L. 1993. Managing cross-national and intranational diversity. Human Resource Management Journal, 23: 461–77. [CrossRef]
van Manen, M. 1991. The tact of teaching: The meaning of pedagogical thoughtfulness, Albany, NY: State University of New York Press.
Willie , C. 1991 . The future of school desegregation . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang .
Wood, R. 1992. Managing hospitality human resources, East Lansing, MI: Educational Institute of the American Hotel and Motel Association.

Keywords

hospitality curriculum
cultural diversity education
multiculturalism
indigenous staff and students
Ireland

Access to Document

10.1080/03323310701837921

Cite this

@article{87e24be8abc54c26b3ab395f732ad634,

title = "Cultural Diversity in the curriculum: perceptions and attitudes of Irish hospitality and tourism academics",

abstract = "Educators are facing significant challenges in preparing indigenous students for employment in the multicultural working environment of hospitality and tourism organisations. In dealing with the impact of new skills and flexibilities demanded by increasing globalisation, the indigenous workforce needs to possess a multicultural perspective and adaptive skill and mind-set to integrate more inclusively in diverse work settings. This paper explores the nature of cultural diversity within the Irish hospitality/tourism workforce (in both Northern Ireland and the Republic of Ireland). An attempt is made to identify the challenges that hospitality and tourism educators face in implementing cultural diversity within the curriculum in order to prepare indigenous students (and indeed local industry staff) for employment within a multicultural workforce. The main themes analysed include: training requirements, educators requirements, programme content/learning outcomes, assessment methods and methods of programme delivery.",

keywords = "hospitality curriculum, cultural diversity education, multiculturalism, indigenous staff and students, Ireland",

author = "Frances Devine and Naimh Hearns and Tom Baum and Anna Murray",

note = "Reference text: Banks, J. 1991. Teaching multicultural literacy to teachers. Teaching Evaluation, 4: 135–44. [Taylor & Francis Online] Banks J. . 1994 . An introduction to multicultural education . Boston : Allyn and Bacon . Bolt, D., Gustafson, L. and Johnson, J. 1995. The Internet: A curriculum warehouse for social studies teachers. Social Studies, 86(3): 105–12. Bruce, V. 2006. Markets and higher education: A regime of truth?. Irish Educational Studies, 25(2): 141–54. [Taylor & Francis Online] Carson , T. 1990 . What kind of knowing is critical action research? In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Carson , T. . 1992 . Remembering forward . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Christensen-Hughes, J. 1992. Cultural diversity: The lesson of Toronto's hotels. Cornell Hotel and Restaurant Administration Quarterly, 33(2): 78–87. Cobanoglu, C., Warde, B. and Moreo, P.J. 2001. The comparison of mail, fax and web-based survey methods. International Journal of Market Research, 41(4): 441–454. Comer , J. , and N. Haynes . 1991 . Meeting the needs of Black children in public school: A school reform challenge . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Dentler , R. 1991 . School desegregation since Gunnar Myrdal's American Dilemma . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Devine, F., Baum, T., Hearns, N. and Devine, A. 2007. Cultural diversity in hospitality work: The Northern Ireland experience. International Journal of Human Resource Management, 18(2): 333–49. [Taylor & Francis Online], [Web of Science {\textregistered}] Dillman, D.A. 1999. Mail and internet surveys: The tailored design method, 2nd ed, New York: John Wiley and Sons. Dillman , D.A. , and J. Tarnai . 1988 . Administrative issues in mixed mode surveys . In Telephone survey methodology R.M. Groves , P.P. Biemer , L.E. Lyberg , J.T. Massey , W.L. Nicholls II , and J. Wakesberg , 509 – 28 . New York : John Wiley & Sons . D'Netto, B. and Sohal, A. 1999. Human resource practices and workforce diversity: An empirical assessment. International Journal of Manpower, 20(8): 530–47. [CrossRef], [Web of Science {\textregistered}] Eisner, E.W. 1998. The kind of schools we need, Portsmouth, ME: Heinemann. Ellis, C. and Sonnenfield, J.A. 1994. Diverse approaches to managing diversity. Human Resource Management, 33(1): 79–109. F{\'a}ilte Ireland . 2005 . Cultural diversity strategy and implementation plan . Dublin : F{\'a}ilte Ireland . Finney, S. and Orr, J. 1995. I've really learned a lot, but. …”: Cross-cultural understanding and teacher education in a racist society. Journal of Teacher Education, 46(5): 327–33. [CrossRef], [Web of Science {\textregistered}] Garibaldi , A. 1991 . Abating the shortage of teachers . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Gauthier , C. 1992 . Between crystal and smoke: Or, how to miss the point in the debate about action research . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Gordon , B. 1993 . Toward emancipation in citizenship education: The case of African-American cultural knowledge . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Gr{\"o}schl, S. and Doherty, L. 1999. Managing diversity in practice. International Journal of Contemporary Hospitality Management, 11(6): 193–8. [CrossRef] Hale-Benson , J. 1990 . Visions for children: Educating black children in the context of their culture . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Hallinan , M.T. , and V.T. Khmelkov . 2001 . New developments in teacher education in the United States . Irish Educational Studies 20 , Spring : 369 – 96 .[Taylor & Francis Online] Ibarra , H. 1992 . Homophily and differential returns: Sex differences in network structure and access in an advertising firm . In The management of a multicultural workforce M.H. Tayeb . 1996 . Chichester : Wiley . International Education Board Ireland (IEBE) . 2004 . Survey of international students in recognised HEI's in Ireland: Available online: http://www.educationireland.ie/httpdocs/htm/publications/IEBI . Jarman, N. 2004. Migrant workers in Northern Ireland. Labour Market Bulletin, 18: 51–9. Jones-Wilson , F. 1991 . School improvement among Blacks: Implications for excellence and equity . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Kandola, R. and Fullerton, J. 1998. Diversity in action, 2nd ed, Chartered Institute of Personnel Development. Kelly, A.V. 2002. The idea of a university revisited. Irish Educational Studies, 22(2): 101–15. Kelly, M. 2005. The effects of increasing numbers of mature students on the pedagogical practices of lecturers in the institutes of technology. Irish Educational Studies, 24(2–3): 207–21. [Taylor & Francis Online] Kincheloe , J. 1993 . The politics of race, history, and curriculum . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Kincheloe, J.L. and Steinberg, S.R. 1997. Changing multiculturalism, Buckingham: Open University Press. Kirk , T. 1999 . Celebrating diversity through cooperative learning and social skills . Irish Educational Studies 18 , Spring: 75 – 90 .[Taylor & Francis Online] Kreitner, R. 2004. Management, 9th ed, Boston: Houghton Mifflin. Lomotey , K. 1990 . Qualities shared by African-American principals in effective schools: A preliminary analysis . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Mahalingham, R. and McCarthy, C. 2000. Multicultural curriculum: New directions for social theory, practice and policy, New York: Routledge. Maxwell, G., McDougall, M. and Blair, S. 2000. Managing diversity in the hotel sector: The emergence of a service quality opportunity. Managing Service Quality, 10(6): 367–73. [CrossRef] McBurnie, G. 2000. Pursuing internationalisation as a means to advance the academic mission of the university: An Australian case study. Higher Education in Europe, 25(1): 63–73. [Taylor & Francis Online] McCarthy , C. 1993 . Multicultural approaches to racial inequality in the United States . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . McEnrue, M.P. 1993. Managing diversity: Los Angeles before and after the riots. Organisational Dynamics, 21(3): 18–29. McGlynn, C. 2003. Integrated education in Northern Ireland in the context of critical multiculturalism. Irish Educational Studies, 22(3): 11–27. [Taylor & Francis Online] Melia, D.M. and Kennedy, E. 2005. Cultural diversity: A management perspective, Dublin: Dublin Institute of Technology. MS Excel . 2000 . Reading , Berkshire, , UK : Microsoft Corporation . Nieto, S. 2000a. Affirming diversity: The sociopolitical context of multicultural education, New York: Longman. Pearson , W. Jr 1991 . Black participation and performance in science, mathematics, and technical education . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Ratteray , J. 1990 . African-American achievement: A research agenda emphasising independent schools . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Reynolds , M. 1999 . Values education, reflective practice and initial teacher training . Irish Educational Studies 18 , Spring : 129 – 40 .[Taylor & Francis Online] Saavedra , J. 2005 . Culture club . Hotel and Catering Review , September : 12 – 14 . Schank, R.C. and Cleary, C. 1995. Engines for education, Hillsdale, NJ: Lawrence Erlbaum Associates. Schoem, D., Frankel, L., Ximena, Z. and Lewis, E. 1993. Multicultural teaching in the university, Westport, CT: Praeger. Shanahan, D. 1995. Beyond multiculturalism to an intercultural vision. AAHE Bulletin, 47(9): 11–13. Sizemore , B. 1990 . The Madison elementary school: A turnaround case . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Sleeter , C. 2000 . Critical multiculturalism and curriculum analysis . Paper presented at American Educational Research Association annual conference, in New Orleans, USA . SPSS . 2000 . Statistical Package for Social Sciences . Chicago, IL : SPSS Institute . Stewart , J. 1991 . The field and function of Black studies . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Tayeb, Monir H. 1996. The management of a multicultural workforce, Chichester: Wiley & Sons Ltd. Tripp , D. 1990 . Socially critical action research . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Tung, R.L. 1993. Managing cross-national and intranational diversity. Human Resource Management Journal, 23: 461–77. [CrossRef] van Manen, M. 1991. The tact of teaching: The meaning of pedagogical thoughtfulness, Albany, NY: State University of New York Press. Willie , C. 1991 . The future of school desegregation . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Wood, R. 1992. Managing hospitality human resources, East Lansing, MI: Educational Institute of the American Hotel and Motel Association.",

year = "2008",

month = mar,

day = "29",

doi = "10.1080/03323310701837921",

language = "English",

volume = "27",

pages = "81--97",

journal = "Irish Educational Studies",

issn = "1747-4965",

publisher = "Taylor & Francis",

number = "1",

}

TY - JOUR

T1 - Cultural Diversity in the curriculum: perceptions and attitudes of Irish hospitality and tourism academics

AU - Devine, Frances

AU - Hearns, Naimh

AU - Baum, Tom

AU - Murray, Anna

N1 - Reference text: Banks, J. 1991. Teaching multicultural literacy to teachers. Teaching Evaluation, 4: 135–44. [Taylor & Francis Online] Banks J. . 1994 . An introduction to multicultural education . Boston : Allyn and Bacon . Bolt, D., Gustafson, L. and Johnson, J. 1995. The Internet: A curriculum warehouse for social studies teachers. Social Studies, 86(3): 105–12. Bruce, V. 2006. Markets and higher education: A regime of truth?. Irish Educational Studies, 25(2): 141–54. [Taylor & Francis Online] Carson , T. 1990 . What kind of knowing is critical action research? In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Carson , T. . 1992 . Remembering forward . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Christensen-Hughes, J. 1992. Cultural diversity: The lesson of Toronto's hotels. Cornell Hotel and Restaurant Administration Quarterly, 33(2): 78–87. Cobanoglu, C., Warde, B. and Moreo, P.J. 2001. The comparison of mail, fax and web-based survey methods. International Journal of Market Research, 41(4): 441–454. Comer , J. , and N. Haynes . 1991 . Meeting the needs of Black children in public school: A school reform challenge . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Dentler , R. 1991 . School desegregation since Gunnar Myrdal's American Dilemma . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Devine, F., Baum, T., Hearns, N. and Devine, A. 2007. Cultural diversity in hospitality work: The Northern Ireland experience. International Journal of Human Resource Management, 18(2): 333–49. [Taylor & Francis Online], [Web of Science ®] Dillman, D.A. 1999. Mail and internet surveys: The tailored design method, 2nd ed, New York: John Wiley and Sons. Dillman , D.A. , and J. Tarnai . 1988 . Administrative issues in mixed mode surveys . In Telephone survey methodology R.M. Groves , P.P. Biemer , L.E. Lyberg , J.T. Massey , W.L. Nicholls II , and J. Wakesberg , 509 – 28 . New York : John Wiley & Sons . D'Netto, B. and Sohal, A. 1999. Human resource practices and workforce diversity: An empirical assessment. International Journal of Manpower, 20(8): 530–47. [CrossRef], [Web of Science ®] Eisner, E.W. 1998. The kind of schools we need, Portsmouth, ME: Heinemann. Ellis, C. and Sonnenfield, J.A. 1994. Diverse approaches to managing diversity. Human Resource Management, 33(1): 79–109. Fáilte Ireland . 2005 . Cultural diversity strategy and implementation plan . Dublin : Fáilte Ireland . Finney, S. and Orr, J. 1995. I've really learned a lot, but. …”: Cross-cultural understanding and teacher education in a racist society. Journal of Teacher Education, 46(5): 327–33. [CrossRef], [Web of Science ®] Garibaldi , A. 1991 . Abating the shortage of teachers . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Gauthier , C. 1992 . Between crystal and smoke: Or, how to miss the point in the debate about action research . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Gordon , B. 1993 . Toward emancipation in citizenship education: The case of African-American cultural knowledge . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Gröschl, S. and Doherty, L. 1999. Managing diversity in practice. International Journal of Contemporary Hospitality Management, 11(6): 193–8. [CrossRef] Hale-Benson , J. 1990 . Visions for children: Educating black children in the context of their culture . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Hallinan , M.T. , and V.T. Khmelkov . 2001 . New developments in teacher education in the United States . Irish Educational Studies 20 , Spring : 369 – 96 .[Taylor & Francis Online] Ibarra , H. 1992 . Homophily and differential returns: Sex differences in network structure and access in an advertising firm . In The management of a multicultural workforce M.H. Tayeb . 1996 . Chichester : Wiley . International Education Board Ireland (IEBE) . 2004 . Survey of international students in recognised HEI's in Ireland: Available online: http://www.educationireland.ie/httpdocs/htm/publications/IEBI . Jarman, N. 2004. Migrant workers in Northern Ireland. Labour Market Bulletin, 18: 51–9. Jones-Wilson , F. 1991 . School improvement among Blacks: Implications for excellence and equity . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Kandola, R. and Fullerton, J. 1998. Diversity in action, 2nd ed, Chartered Institute of Personnel Development. Kelly, A.V. 2002. The idea of a university revisited. Irish Educational Studies, 22(2): 101–15. Kelly, M. 2005. The effects of increasing numbers of mature students on the pedagogical practices of lecturers in the institutes of technology. Irish Educational Studies, 24(2–3): 207–21. [Taylor & Francis Online] Kincheloe , J. 1993 . The politics of race, history, and curriculum . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Kincheloe, J.L. and Steinberg, S.R. 1997. Changing multiculturalism, Buckingham: Open University Press. Kirk , T. 1999 . Celebrating diversity through cooperative learning and social skills . Irish Educational Studies 18 , Spring: 75 – 90 .[Taylor & Francis Online] Kreitner, R. 2004. Management, 9th ed, Boston: Houghton Mifflin. Lomotey , K. 1990 . Qualities shared by African-American principals in effective schools: A preliminary analysis . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Mahalingham, R. and McCarthy, C. 2000. Multicultural curriculum: New directions for social theory, practice and policy, New York: Routledge. Maxwell, G., McDougall, M. and Blair, S. 2000. Managing diversity in the hotel sector: The emergence of a service quality opportunity. Managing Service Quality, 10(6): 367–73. [CrossRef] McBurnie, G. 2000. Pursuing internationalisation as a means to advance the academic mission of the university: An Australian case study. Higher Education in Europe, 25(1): 63–73. [Taylor & Francis Online] McCarthy , C. 1993 . Multicultural approaches to racial inequality in the United States . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . McEnrue, M.P. 1993. Managing diversity: Los Angeles before and after the riots. Organisational Dynamics, 21(3): 18–29. McGlynn, C. 2003. Integrated education in Northern Ireland in the context of critical multiculturalism. Irish Educational Studies, 22(3): 11–27. [Taylor & Francis Online] Melia, D.M. and Kennedy, E. 2005. Cultural diversity: A management perspective, Dublin: Dublin Institute of Technology. MS Excel . 2000 . Reading , Berkshire, , UK : Microsoft Corporation . Nieto, S. 2000a. Affirming diversity: The sociopolitical context of multicultural education, New York: Longman. Pearson , W. Jr 1991 . Black participation and performance in science, mathematics, and technical education . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Ratteray , J. 1990 . African-American achievement: A research agenda emphasising independent schools . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Reynolds , M. 1999 . Values education, reflective practice and initial teacher training . Irish Educational Studies 18 , Spring : 129 – 40 .[Taylor & Francis Online] Saavedra , J. 2005 . Culture club . Hotel and Catering Review , September : 12 – 14 . Schank, R.C. and Cleary, C. 1995. Engines for education, Hillsdale, NJ: Lawrence Erlbaum Associates. Schoem, D., Frankel, L., Ximena, Z. and Lewis, E. 1993. Multicultural teaching in the university, Westport, CT: Praeger. Shanahan, D. 1995. Beyond multiculturalism to an intercultural vision. AAHE Bulletin, 47(9): 11–13. Sizemore , B. 1990 . The Madison elementary school: A turnaround case . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Sleeter , C. 2000 . Critical multiculturalism and curriculum analysis . Paper presented at American Educational Research Association annual conference, in New Orleans, USA . SPSS . 2000 . Statistical Package for Social Sciences . Chicago, IL : SPSS Institute . Stewart , J. 1991 . The field and function of Black studies . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Tayeb, Monir H. 1996. The management of a multicultural workforce, Chichester: Wiley & Sons Ltd. Tripp , D. 1990 . Socially critical action research . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Tung, R.L. 1993. Managing cross-national and intranational diversity. Human Resource Management Journal, 23: 461–77. [CrossRef] van Manen, M. 1991. The tact of teaching: The meaning of pedagogical thoughtfulness, Albany, NY: State University of New York Press. Willie , C. 1991 . The future of school desegregation . In Understanding curriculum: An introduction to the study of historical and contemporary curriculum discourses W.F. Pinar , W.M. Reynolds , P. Slattery , and P.M. Taubman . 2002 . New York : Peter Lang . Wood, R. 1992. Managing hospitality human resources, East Lansing, MI: Educational Institute of the American Hotel and Motel Association.

PY - 2008/3/29

Y1 - 2008/3/29

N2 - Educators are facing significant challenges in preparing indigenous students for employment in the multicultural working environment of hospitality and tourism organisations. In dealing with the impact of new skills and flexibilities demanded by increasing globalisation, the indigenous workforce needs to possess a multicultural perspective and adaptive skill and mind-set to integrate more inclusively in diverse work settings. This paper explores the nature of cultural diversity within the Irish hospitality/tourism workforce (in both Northern Ireland and the Republic of Ireland). An attempt is made to identify the challenges that hospitality and tourism educators face in implementing cultural diversity within the curriculum in order to prepare indigenous students (and indeed local industry staff) for employment within a multicultural workforce. The main themes analysed include: training requirements, educators requirements, programme content/learning outcomes, assessment methods and methods of programme delivery.

AB - Educators are facing significant challenges in preparing indigenous students for employment in the multicultural working environment of hospitality and tourism organisations. In dealing with the impact of new skills and flexibilities demanded by increasing globalisation, the indigenous workforce needs to possess a multicultural perspective and adaptive skill and mind-set to integrate more inclusively in diverse work settings. This paper explores the nature of cultural diversity within the Irish hospitality/tourism workforce (in both Northern Ireland and the Republic of Ireland). An attempt is made to identify the challenges that hospitality and tourism educators face in implementing cultural diversity within the curriculum in order to prepare indigenous students (and indeed local industry staff) for employment within a multicultural workforce. The main themes analysed include: training requirements, educators requirements, programme content/learning outcomes, assessment methods and methods of programme delivery.

KW - hospitality curriculum

KW - cultural diversity education

KW - multiculturalism

KW - indigenous staff and students

KW - Ireland

U2 - 10.1080/03323310701837921

DO - 10.1080/03323310701837921

M3 - Article

SN - 1747-4965

VL - 27

SP - 81

EP - 97

JO - Irish Educational Studies

JF - Irish Educational Studies

IS - 1

ER -

Cultural Diversity in the curriculum: perceptions and attitudes of Irish hospitality and tourism academics

Abstract

Bibliographical note

Keywords

Access to Document

Fingerprint

Cite this