| Original language | English |
|---|---|
| Title of host publication | Principles of Services Marketing (6th edition) |
| Editors | A Palmer |
| Place of Publication | Berkshire |
| Publisher | McGraw-Hill |
| Pages | 428-430 |
| ISBN (Print) | 0077129512 |
| Publication status | Published (in print/issue) - 2011 |
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