Copying letters to patients with cystic fibrosis (CF): Letter content and patient perceptions of benefit

Katherine Treacy, J. Stuart Elborn, Jackie Rendall, Judy Bradley

    Research output: Contribution to journalArticle

    9 Citations (Scopus)

    Abstract

    Background: Copying letters involves generating an extra copy of all correspondence between healthcare professionals about the patient, to the patient.Aims: To determine if the letter content was meaningful to the patient and to establish patient perceptions of copying letters from outpatient clinic visits.Methods: To assess letter content, a copy of all outpatient clinic letters were collected during a one month period and each copy was assessed for the use of plain English using the Drivel Defence software. To establish patient perceptions, patients completed a questionnaire relating to the potential advantages and disadvantages of copying letters.Results: Eighty letters were assessed for content. 77/80 (96.3%) of the letters had ≥50% of sentences with b20 words. The mean (SD) sentence length was 15 (3) words. Abbreviations were minimal in most letters (71/80, 89%). Most letters explained the patient's clinical status in a meaningful way (76/80, 95%). Fifty patients completed a questionnaire. The large majority (46/50, 92%) “strongly agreed" or “agreed" that theyfelt more involved by receiving a copy. Most patients (48/50, 96%) would rather receive a copy with 40/50 (80%) reporting advantages.Conclusion: Copying letters is well received amongst patients with CF, with numerous advantages and few disadvantages reported.
    LanguageEnglish
    Pages511-514
    JournalJournal of Cystic Fibrosis
    Volume7
    Issue number6
    DOIs
    Publication statusPublished - 7 Jul 2008

    Fingerprint

    Cystic Fibrosis
    Ambulatory Care Facilities
    Ambulatory Care
    Software
    Delivery of Health Care

    Keywords

    • Copying letters
    • Cystic
    • Letter content
    • Perception of benefit

    Cite this

    Treacy, Katherine ; Elborn, J. Stuart ; Rendall, Jackie ; Bradley, Judy. / Copying letters to patients with cystic fibrosis (CF): Letter content and patient perceptions of benefit. In: Journal of Cystic Fibrosis. 2008 ; Vol. 7, No. 6. pp. 511-514.
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    abstract = "Background: Copying letters involves generating an extra copy of all correspondence between healthcare professionals about the patient, to the patient.Aims: To determine if the letter content was meaningful to the patient and to establish patient perceptions of copying letters from outpatient clinic visits.Methods: To assess letter content, a copy of all outpatient clinic letters were collected during a one month period and each copy was assessed for the use of plain English using the Drivel Defence software. To establish patient perceptions, patients completed a questionnaire relating to the potential advantages and disadvantages of copying letters.Results: Eighty letters were assessed for content. 77/80 (96.3{\%}) of the letters had ≥50{\%} of sentences with b20 words. The mean (SD) sentence length was 15 (3) words. Abbreviations were minimal in most letters (71/80, 89{\%}). Most letters explained the patient's clinical status in a meaningful way (76/80, 95{\%}). Fifty patients completed a questionnaire. The large majority (46/50, 92{\%}) “strongly agreed{"} or “agreed{"} that theyfelt more involved by receiving a copy. Most patients (48/50, 96{\%}) would rather receive a copy with 40/50 (80{\%}) reporting advantages.Conclusion: Copying letters is well received amongst patients with CF, with numerous advantages and few disadvantages reported.",
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    author = "Katherine Treacy and Elborn, {J. Stuart} and Jackie Rendall and Judy Bradley",
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    Copying letters to patients with cystic fibrosis (CF): Letter content and patient perceptions of benefit. / Treacy, Katherine; Elborn, J. Stuart; Rendall, Jackie; Bradley, Judy.

    In: Journal of Cystic Fibrosis, Vol. 7, No. 6, 07.07.2008, p. 511-514.

    Research output: Contribution to journalArticle

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    N2 - Background: Copying letters involves generating an extra copy of all correspondence between healthcare professionals about the patient, to the patient.Aims: To determine if the letter content was meaningful to the patient and to establish patient perceptions of copying letters from outpatient clinic visits.Methods: To assess letter content, a copy of all outpatient clinic letters were collected during a one month period and each copy was assessed for the use of plain English using the Drivel Defence software. To establish patient perceptions, patients completed a questionnaire relating to the potential advantages and disadvantages of copying letters.Results: Eighty letters were assessed for content. 77/80 (96.3%) of the letters had ≥50% of sentences with b20 words. The mean (SD) sentence length was 15 (3) words. Abbreviations were minimal in most letters (71/80, 89%). Most letters explained the patient's clinical status in a meaningful way (76/80, 95%). Fifty patients completed a questionnaire. The large majority (46/50, 92%) “strongly agreed" or “agreed" that theyfelt more involved by receiving a copy. Most patients (48/50, 96%) would rather receive a copy with 40/50 (80%) reporting advantages.Conclusion: Copying letters is well received amongst patients with CF, with numerous advantages and few disadvantages reported.

    AB - Background: Copying letters involves generating an extra copy of all correspondence between healthcare professionals about the patient, to the patient.Aims: To determine if the letter content was meaningful to the patient and to establish patient perceptions of copying letters from outpatient clinic visits.Methods: To assess letter content, a copy of all outpatient clinic letters were collected during a one month period and each copy was assessed for the use of plain English using the Drivel Defence software. To establish patient perceptions, patients completed a questionnaire relating to the potential advantages and disadvantages of copying letters.Results: Eighty letters were assessed for content. 77/80 (96.3%) of the letters had ≥50% of sentences with b20 words. The mean (SD) sentence length was 15 (3) words. Abbreviations were minimal in most letters (71/80, 89%). Most letters explained the patient's clinical status in a meaningful way (76/80, 95%). Fifty patients completed a questionnaire. The large majority (46/50, 92%) “strongly agreed" or “agreed" that theyfelt more involved by receiving a copy. Most patients (48/50, 96%) would rather receive a copy with 40/50 (80%) reporting advantages.Conclusion: Copying letters is well received amongst patients with CF, with numerous advantages and few disadvantages reported.

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