Cooperative resilience: Toward a heuristic model of collective action in a crisis

Anita Mangan, Ann-Marie Ward

Research output: Contribution to journalArticlepeer-review


This paper examines financial cooperatives (credit unions) in
Ireland and their response to COVID-19. The paper offers
two contributions. The first is the Cooperative Resilience
Framework, which highlights the importance of iterative,
heuristic responses in building capabilities that enable
routine-based responses. These responses, in turn, avoid
and absorb the effects of disruption in subsequent similar
crises. The second contribution is empirical, demonstrating
the how of resilience by offering a better understanding of
how the credit unions’ collective actions created dynamic,
agile responses that helped them to “bounce forward” after
the crisis. Key themes identified include agility, strong social
relationships, and decentralized decision-making (empowerment).
Original languageEnglish
Pages (from-to)1-18
Number of pages18
JournalFinancial Accountability & Management
Early online date10 Oct 2023
Publication statusPublished online - 10 Oct 2023

Bibliographical note

Publisher Copyright:
© 2023 The Authors. Financial Accountability & Management published by John Wiley & Sons Ltd.


  • collective action
  • cooperative resilience framework
  • credit unions
  • crisis
  • heuristic response
  • third-sector resilience
  • resilience
  • Cooperative Resilience Framework


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