Communication audits and the management of change: A case study from an NHS unit of management

Dennis Tourish, Owen Hargie

    Research output: Contribution to journalArticle

    Abstract

    This article explores the importance of high quality communication between managers and staff for the effective management of change within the National Health Service (NHS). In particular, a methodology termed communication audit is outlined. Such audits enable managers to gather accurate information about communication practices within organizations and allows them to assess the nature, quantity and quality of internal communications. This, in turn, facilitates the identification and resolution of potential problems and helps to provide a clearly focused agenda for action and change. A case study is offered which illustrates how such an audit was applied to a Unit of Management within the NHS. The implications for managers throughout the organization are then considered.
    Original languageEnglish
    Pages (from-to)125-135
    JournalHealth Services Management Research
    Volume9
    Issue number2
    Publication statusPublished - 1995

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