Communication audits

Owen Hargie, Dennis Tourish

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

An audit is in essence an objective evaluation of a designated process. The practice is most commonly associated with scrutiny of an organization’s financial health, and the principle of communication audits is clearly derived from this area. Communication audits have now featured in the literature for over 60 years. Research in this area reveals that, when implemented systematically, audits provide detailed information regarding the effectiveness of communication channels, sources and structures within organizations.
Original languageEnglish
Title of host publicationThe International Encyclopedia of Organizational Communication
EditorsC. Scott, L. Lewis
Place of PublicationChichester
PublisherJohn Wiley & Sons, Inc.
Pages312-321
Volume1
ISBN (Print)978-1118955604, online 9781118955567
DOIs
Publication statusPublished (in print/issue) - 14 Feb 2017

Keywords

  • communication audits
  • organisational communication
  • organisational research methods

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