@inbook{76117b9afdab4a45afdb210077e55ec7,
title = "Communication audits",
abstract = "An audit is in essence an objective evaluation of a designated process. The practice is most commonly associated with scrutiny of an organization{\textquoteright}s financial health, and the principle of communication audits is clearly derived from this area. Communication audits have now featured in the literature for over 60 years. Research in this area reveals that, when implemented systematically, audits provide detailed information regarding the effectiveness of communication channels, sources and structures within organizations.",
keywords = "communication audits, organisational communication, organisational research methods",
author = "Owen Hargie and Dennis Tourish",
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year = "2017",
month = feb,
day = "14",
doi = "10.1002/9781118955567",
language = "English",
isbn = "978-1118955604",
volume = "1",
pages = "312--321",
editor = "C. Scott and L. Lewis",
booktitle = "The International Encyclopedia of Organizational Communication",
publisher = "John Wiley & Sons, Inc.",
address = "United States",
}