Communication audits

Owen Hargie, Dennis Tourish

    Research output: Chapter in Book/Report/Conference proceedingChapter

    Abstract

    An audit is in essence an objective evaluation of a designated process. The practice is most commonly associated with scrutiny of an organization’s financial health, and the principle of communication audits is clearly derived from this area. Communication audits have now featured in the literature for over 60 years. Research in this area reveals that, when implemented systematically, audits provide detailed information regarding the effectiveness of communication channels, sources and structures within organizations.
    LanguageEnglish
    Title of host publicationThe International Encyclopedia of Organizational Communication
    EditorsC. Scott, L. Lewis
    Place of PublicationChichester
    Pages312-321
    Volume1
    DOIs
    Publication statusPublished - 14 Feb 2017

    Fingerprint

    Communication
    Audit
    Financial health
    Communication channels
    Objective evaluation
    Organization structure

    Keywords

    • communication audits
    • organisational communication
    • organisational research methods

    Cite this

    Hargie, O., & Tourish, D. (2017). Communication audits. In C. Scott, & L. Lewis (Eds.), The International Encyclopedia of Organizational Communication (Vol. 1, pp. 312-321). Chichester. https://doi.org/10.1002/9781118955567
    Hargie, Owen ; Tourish, Dennis. / Communication audits. The International Encyclopedia of Organizational Communication. editor / C. Scott ; L. Lewis. Vol. 1 Chichester, 2017. pp. 312-321
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    abstract = "An audit is in essence an objective evaluation of a designated process. The practice is most commonly associated with scrutiny of an organization’s financial health, and the principle of communication audits is clearly derived from this area. Communication audits have now featured in the literature for over 60 years. Research in this area reveals that, when implemented systematically, audits provide detailed information regarding the effectiveness of communication channels, sources and structures within organizations.",
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    author = "Owen Hargie and Dennis Tourish",
    note = "Reference text: Amernic, J., Craig, R., and Tourish, D. (2010) Measuring and Assessing Tone at the Top Using Annual Report CEO Letters, The Institute of Chartered Accountants of Scotland: Edinburgh. Cheney, G., Christensen, L., Zorn, T., and Ganesh, S. (2004) Organizational Communication in an Age of Globalisation: Issues, Reflections, Practices, Prospect Heights, Ill: Waveland Press. Clampitt, P. (2009) The questionnaire approach, In O. Hargie and D. Tourish, D. (Eds.) Auditing Organizational Communication: A Handbook of Research, Theory and Practice (Second Edition), London: Routledge, 55-77. Dickson, D. Rainey, S. and Hargie, O. (2003) Communicating sensitive business issues: Part 1 & 2, Corporate Communications: An International Journal, 8, 35-43; & 121-127. Dickson, D., Hargie, O. & Wilson, N. (2008) Communication, relationships, and religious difference in the Northern Ireland workplace: A study of private and public sector organizations, Journal of Applied Communication Research, 36, 128-160. Dickson, M., Resick, C., and Hanges, P. (2006) When organizational climate is unambiguous, it is also strong, Journal of Applied Psychology, 91, 351-364. Downs, C. and Adrian, A. (2004) Assessing organizational communication: Strategic communication audits. Guilford, New York. Gayeski, D. (2000) From audits to analytics, Communication World, 17, 28-31. Gildea, J., and Rosenberg, K., (1979) Auditing organizational communications: is there life beyond print-outs? University of Michigan Business Review, 41, 7-12. Goldhaber, G., and Rogers, D., (1979) Auditing Organizational Communication Systems, Texas: Kendall-Hunt. Hargie, O. & Dickson, D. (2007) Are important corporate policies understood by employees? A tracking study of organizational information, Journal of Communication Management, 11, 9 – 28. Hargie, O., Dickson, D. and Nelson, S. (2003) Working together in a divided society: a study of inter-group communication in the Northern Ireland workplace, Journal of Business and Technical Communication, 17, 285-318. Hargie, O., and Tourish, D. (Eds.) (2009) Auditing Organizational Communication: A Handbook of Research, Theory and Practice (Second Edition), London: Routledge. Hargie, O., Tourish, D., and Wilson, N. (2002) Communication audits and the effects of increased information: A follow up study, Journal of Business Communication, 39, 414-436. Hogard, E., Ellis, R., Ellis, J., and Barker, C. (2005) Using a communication audit to improve communication on clinical placement in pre-registration nursing, Nurse Education Today, 25, 119-125. Jones, D. (2002) The interpretive auditor: reframing the communication audit, Management Communication Quarterly, 15, 466-471. Kazoleas, D. and Wright, A. (2001) Improving corporate and organizational communications: A new look at developing and implementing the communication audit, in R. Heath (Ed.) Handbook of public relations (pp. 471-478), Sage, Thousand Oaks, CA. Lauer, L. (1996) Are you using the power of assessments and audits, Nonprofit World, 14, 43-47. Odiorne, G., (1954) An application of the communications audit, Personnel Psychology, 7, 235-243. Payne, J. (1996) Developing and implementing strategies for communicating bad news, Journal of Communication Management, 1,80-88. Quinn, D. and Hargie, O. (2004) Internal communication audits: A case study, Corporate Communications: An International Journal, 9, 146-158. Redding, W., (1972) Communication within the organization: an interpretive review of theory and research, Industrial Communication Council: New York. Robertson, E. (2005) Placing leaders at the heart of organizational communication, Strategic Communication Management, 9, 4-37. Ruck, K. (2015) (Ed.) Exploring Internal Communication (3rd Edition), Gower: Surrey. Ruck, K., and Welch, M. (2012) Valuing internal communication: management and employee perspectives, Public Relations Review, 38, 294-302. Schimmel, K., Clark, J., Irwin, R., and Lachowetz, T. (2007) What communication methods work for sports events? An analysis of the FedEx, International Journal of Sport Management and Marketing, 2, 301 – 315. Seeger, M., Sellnow, T., Ulmer, R., and Novak, J. (2009) Applied Communication Ethics: A Summary and Critique of the Research Literature, In L. Frey and K. Cissna (Eds.) Routledge Handbook of Applied Communication Research, London: Routledge, pp. 280-306. Thomas, G., Zolin, R., and Hartman, J. (2009) The central role of communication in developing trust and its effect on employee involvement, Journal of Business Communication, 46, 287-310. Tourish, D., and Hargie, O. (2009) Auditing communication to maximise performance, In O. Hargie and D. Tourish, D. (Eds.) Auditing Organizational Communication: A Handbook of Research, Theory and Practice (Second Edition), London: Routledge, pp.27-52. Tourish, N. (2007) The Dynamics of Upward Communication in Organizations. PhD Thesis, Robert Gordon University. Vaananen, M., Harkonen, J., and Mottonen, M. (2012) Improving high-tech product development through communication audits, Technology and Investment, 3, 18-25. Zorn, T. (2002) Forum introduction: Current uses, critical appraisals and future prospects, Management Communication Quarterly, 15, 439-441.",
    year = "2017",
    month = "2",
    day = "14",
    doi = "10.1002/9781118955567",
    language = "English",
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    editor = "C. Scott and L. Lewis",
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    Hargie, O & Tourish, D 2017, Communication audits. in C Scott & L Lewis (eds), The International Encyclopedia of Organizational Communication. vol. 1, Chichester, pp. 312-321. https://doi.org/10.1002/9781118955567

    Communication audits. / Hargie, Owen; Tourish, Dennis.

    The International Encyclopedia of Organizational Communication. ed. / C. Scott; L. Lewis. Vol. 1 Chichester, 2017. p. 312-321.

    Research output: Chapter in Book/Report/Conference proceedingChapter

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    T1 - Communication audits

    AU - Hargie, Owen

    AU - Tourish, Dennis

    N1 - Reference text: Amernic, J., Craig, R., and Tourish, D. (2010) Measuring and Assessing Tone at the Top Using Annual Report CEO Letters, The Institute of Chartered Accountants of Scotland: Edinburgh. Cheney, G., Christensen, L., Zorn, T., and Ganesh, S. (2004) Organizational Communication in an Age of Globalisation: Issues, Reflections, Practices, Prospect Heights, Ill: Waveland Press. Clampitt, P. (2009) The questionnaire approach, In O. Hargie and D. Tourish, D. (Eds.) Auditing Organizational Communication: A Handbook of Research, Theory and Practice (Second Edition), London: Routledge, 55-77. Dickson, D. Rainey, S. and Hargie, O. (2003) Communicating sensitive business issues: Part 1 & 2, Corporate Communications: An International Journal, 8, 35-43; & 121-127. Dickson, D., Hargie, O. & Wilson, N. (2008) Communication, relationships, and religious difference in the Northern Ireland workplace: A study of private and public sector organizations, Journal of Applied Communication Research, 36, 128-160. Dickson, M., Resick, C., and Hanges, P. (2006) When organizational climate is unambiguous, it is also strong, Journal of Applied Psychology, 91, 351-364. Downs, C. and Adrian, A. (2004) Assessing organizational communication: Strategic communication audits. Guilford, New York. Gayeski, D. (2000) From audits to analytics, Communication World, 17, 28-31. Gildea, J., and Rosenberg, K., (1979) Auditing organizational communications: is there life beyond print-outs? University of Michigan Business Review, 41, 7-12. Goldhaber, G., and Rogers, D., (1979) Auditing Organizational Communication Systems, Texas: Kendall-Hunt. Hargie, O. & Dickson, D. (2007) Are important corporate policies understood by employees? A tracking study of organizational information, Journal of Communication Management, 11, 9 – 28. Hargie, O., Dickson, D. and Nelson, S. (2003) Working together in a divided society: a study of inter-group communication in the Northern Ireland workplace, Journal of Business and Technical Communication, 17, 285-318. Hargie, O., and Tourish, D. (Eds.) (2009) Auditing Organizational Communication: A Handbook of Research, Theory and Practice (Second Edition), London: Routledge. Hargie, O., Tourish, D., and Wilson, N. (2002) Communication audits and the effects of increased information: A follow up study, Journal of Business Communication, 39, 414-436. Hogard, E., Ellis, R., Ellis, J., and Barker, C. (2005) Using a communication audit to improve communication on clinical placement in pre-registration nursing, Nurse Education Today, 25, 119-125. Jones, D. (2002) The interpretive auditor: reframing the communication audit, Management Communication Quarterly, 15, 466-471. Kazoleas, D. and Wright, A. (2001) Improving corporate and organizational communications: A new look at developing and implementing the communication audit, in R. Heath (Ed.) Handbook of public relations (pp. 471-478), Sage, Thousand Oaks, CA. Lauer, L. (1996) Are you using the power of assessments and audits, Nonprofit World, 14, 43-47. Odiorne, G., (1954) An application of the communications audit, Personnel Psychology, 7, 235-243. Payne, J. (1996) Developing and implementing strategies for communicating bad news, Journal of Communication Management, 1,80-88. Quinn, D. and Hargie, O. (2004) Internal communication audits: A case study, Corporate Communications: An International Journal, 9, 146-158. Redding, W., (1972) Communication within the organization: an interpretive review of theory and research, Industrial Communication Council: New York. Robertson, E. (2005) Placing leaders at the heart of organizational communication, Strategic Communication Management, 9, 4-37. Ruck, K. (2015) (Ed.) Exploring Internal Communication (3rd Edition), Gower: Surrey. Ruck, K., and Welch, M. (2012) Valuing internal communication: management and employee perspectives, Public Relations Review, 38, 294-302. Schimmel, K., Clark, J., Irwin, R., and Lachowetz, T. (2007) What communication methods work for sports events? An analysis of the FedEx, International Journal of Sport Management and Marketing, 2, 301 – 315. Seeger, M., Sellnow, T., Ulmer, R., and Novak, J. (2009) Applied Communication Ethics: A Summary and Critique of the Research Literature, In L. Frey and K. Cissna (Eds.) Routledge Handbook of Applied Communication Research, London: Routledge, pp. 280-306. Thomas, G., Zolin, R., and Hartman, J. (2009) The central role of communication in developing trust and its effect on employee involvement, Journal of Business Communication, 46, 287-310. Tourish, D., and Hargie, O. (2009) Auditing communication to maximise performance, In O. Hargie and D. Tourish, D. (Eds.) Auditing Organizational Communication: A Handbook of Research, Theory and Practice (Second Edition), London: Routledge, pp.27-52. Tourish, N. (2007) The Dynamics of Upward Communication in Organizations. PhD Thesis, Robert Gordon University. Vaananen, M., Harkonen, J., and Mottonen, M. (2012) Improving high-tech product development through communication audits, Technology and Investment, 3, 18-25. Zorn, T. (2002) Forum introduction: Current uses, critical appraisals and future prospects, Management Communication Quarterly, 15, 439-441.

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    Hargie O, Tourish D. Communication audits. In Scott C, Lewis L, editors, The International Encyclopedia of Organizational Communication. Vol. 1. Chichester. 2017. p. 312-321 https://doi.org/10.1002/9781118955567