Communicating sensitive business issues: Part 1

David Dickson, Seanenne Rainey, Owen Hargie

    Research output: Contribution to journalArticle

    10 Citations (Scopus)

    Abstract

    This is the first of a two-part article reporting the results of a study which investigated communication and relationships in the workplaces of four large organizations in Northern Ireland, two in the public and two in the private sector. A central purpose of the research was to evaluate suitable methods for auditing relationships among staff. Based on a review of the apposite literature on organizational and relational communication, the techniques finally selected as holding out most promise were the focus group approach, retrospective interview technique, social network analysis (SNA), and critical incident technique (CIT). Part 1 evaluates the first two of these techniques in terms of their effectiveness and efficiency in generating rich data enabling sharp insights to be gained of the types of association that typify those who share a work environment. SNA and CIT are similarly dealt with in Part 2, where recommendations for using qualitative and quantitative methods for auditing internal relationships are also offered.
    LanguageEnglish
    Pages35-43
    JournalCorporate Communications: An International Journal
    Volume8
    Issue number1
    DOIs
    Publication statusPublished - 2003

    Fingerprint

    Critical incident technique
    Communication
    Social network analysis
    Private sector
    Quantitative methods
    Northern Ireland
    Auditing
    Work place
    Staff
    Focus groups
    Qualitative methods
    Internal auditing
    Work environment

    Cite this

    Dickson, David ; Rainey, Seanenne ; Hargie, Owen. / Communicating sensitive business issues: Part 1. In: Corporate Communications: An International Journal. 2003 ; Vol. 8, No. 1. pp. 35-43.
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    Communicating sensitive business issues: Part 1. / Dickson, David; Rainey, Seanenne; Hargie, Owen.

    In: Corporate Communications: An International Journal, Vol. 8, No. 1, 2003, p. 35-43.

    Research output: Contribution to journalArticle

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