Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services

Best Bernadette, Sandra Moffett, Rodney McAdam

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This study examines types of value co-created through stakeholder engagement and knowledge co-creation using a case study of seven UK Non-Government Organisations (NGOs) contracted by the State to delivery public services. Using multiple data collection methods, we show that three categories of engagement platforms (joint processes, physical resources/spaces/events, and digital applications) and three levels of engagement (cognitive, emotional, and behavioural engagement) are relevant in the co-creation of value in NGO multi-stakeholder settings. Showing how different types of value are co-created through stakeholder engagement at various stages of knowledge co-creation, raises the potential for improved value demonstration and sustainability.
LanguageEnglish
Title of host publicationCo-creating value through stakeholder engagement and knowledge co-creation in networked NGO services
Place of PublicationGothenburg, Sweden
Pages1-10
Number of pages10
Publication statusPublished - 18 Mar 2019

Fingerprint

Government
Service organization
Co-creation
Stakeholder engagement
Data collection
Co-creation of value
Sustainability
Stakeholders
Resources
Public service delivery
Emotion

Keywords

  • Knowledge co-creation
  • value co-creation
  • stakeholders
  • engagement

Cite this

Bernadette, B., Moffett, S., & McAdam, R. (2019). Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. In Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services (pp. 1-10). Gothenburg, Sweden.
Bernadette, Best ; Moffett, Sandra ; McAdam, Rodney. / Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. Gothenburg, Sweden, 2019. pp. 1-10
@inproceedings{73beea6752574a51a692f61b6446676e,
title = "Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services",
abstract = "This study examines types of value co-created through stakeholder engagement and knowledge co-creation using a case study of seven UK Non-Government Organisations (NGOs) contracted by the State to delivery public services. Using multiple data collection methods, we show that three categories of engagement platforms (joint processes, physical resources/spaces/events, and digital applications) and three levels of engagement (cognitive, emotional, and behavioural engagement) are relevant in the co-creation of value in NGO multi-stakeholder settings. Showing how different types of value are co-created through stakeholder engagement at various stages of knowledge co-creation, raises the potential for improved value demonstration and sustainability.",
keywords = "Knowledge co-creation, value co-creation, stakeholders, engagement",
author = "Best Bernadette and Sandra Moffett and Rodney McAdam",
year = "2019",
month = "3",
day = "18",
language = "English",
pages = "1--10",
booktitle = "Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services",

}

Bernadette, B, Moffett, S & McAdam, R 2019, Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. in Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. Gothenburg, Sweden, pp. 1-10.

Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. / Bernadette, Best; Moffett, Sandra; McAdam, Rodney.

Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. Gothenburg, Sweden, 2019. p. 1-10.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services

AU - Bernadette, Best

AU - Moffett, Sandra

AU - McAdam, Rodney

PY - 2019/3/18

Y1 - 2019/3/18

N2 - This study examines types of value co-created through stakeholder engagement and knowledge co-creation using a case study of seven UK Non-Government Organisations (NGOs) contracted by the State to delivery public services. Using multiple data collection methods, we show that three categories of engagement platforms (joint processes, physical resources/spaces/events, and digital applications) and three levels of engagement (cognitive, emotional, and behavioural engagement) are relevant in the co-creation of value in NGO multi-stakeholder settings. Showing how different types of value are co-created through stakeholder engagement at various stages of knowledge co-creation, raises the potential for improved value demonstration and sustainability.

AB - This study examines types of value co-created through stakeholder engagement and knowledge co-creation using a case study of seven UK Non-Government Organisations (NGOs) contracted by the State to delivery public services. Using multiple data collection methods, we show that three categories of engagement platforms (joint processes, physical resources/spaces/events, and digital applications) and three levels of engagement (cognitive, emotional, and behavioural engagement) are relevant in the co-creation of value in NGO multi-stakeholder settings. Showing how different types of value are co-created through stakeholder engagement at various stages of knowledge co-creation, raises the potential for improved value demonstration and sustainability.

KW - Knowledge co-creation

KW - value co-creation

KW - stakeholders

KW - engagement

M3 - Conference contribution

SP - 1

EP - 10

BT - Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services

CY - Gothenburg, Sweden

ER -

Bernadette B, Moffett S, McAdam R. Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. In Co-creating value through stakeholder engagement and knowledge co-creation in networked NGO services. Gothenburg, Sweden. 2019. p. 1-10