Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop

Antonio Benítez-Guijarro; RR Bond; Frederick Booth; Zoraida  Callejas; Edel Ennis; Anna Esposito; Matthias Kraus; Gavin McConvey; Michael McTear; Maurice Mulvenna; Courtney Potts; Louisa Pragst; Robin Turkington; Nicolas  Wagner; Huiru Zheng

Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop

Antonio Benítez-Guijarro, RR Bond, Frederick Booth, Zoraida Callejas, Edel Ennis, Anna Esposito, Matthias Kraus, Gavin McConvey, Michael McTear, Maurice Mulvenna, Courtney Potts, Louisa Pragst, Robin Turkington, Nicolas Wagner, Huiru Zheng

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Mental health and mental wellbeing have become an important factor to many citizens navigating their way through their environment and in the work place. New technology solutions such as chatbots are potential channels for supporting and coaching users to maintain a good state of mental wellbeing. Chatbots have the added value of providing social conversations and coaching 24/7 outside from conventional mental health services. However, little is known about the acceptability and user led requirements of this technology. This paper uses a living lab approach to elicit requirements, opinions and attitudes towards the use of chatbots for supporting mental health. The data collected was acquired from people living with anxiety or mild depression in a workshop setting. The audio of the workshop was recorded and a thematic analysis was carried out. The results are the co-created functional requirements and a number of use case scenarios that can be of interest to guide future development of chatbots in the mental health domain.

Original language	English
Title of host publication	Proceedings of International Workshop on Spoken Dialog Systems Technology 2020
Subtitle of host publication	IWSDS 2020
Publisher	Springer Cham
Number of pages	11
Publication status	Published - 18 May 2020

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Benítez-Guijarro, A., Bond, RR., Booth, F., Callejas, Z., Ennis, E., Esposito, A., Kraus, M., McConvey, G., McTear, M., Mulvenna, M., Potts, C., Pragst, L., Turkington, R., Wagner, N., & Zheng, H. (2020). Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop. In Proceedings of International Workshop on Spoken Dialog Systems Technology 2020: IWSDS 2020 Springer Cham.

Benítez-Guijarro, Antonio ; Bond, RR ; Booth, Frederick ; Callejas, Zoraida ; Ennis, Edel ; Esposito, Anna ; Kraus, Matthias ; McConvey, Gavin ; McTear, Michael ; Mulvenna, Maurice ; Potts, Courtney ; Pragst, Louisa ; Turkington, Robin ; Wagner, Nicolas ; Zheng, Huiru. / Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health : A thematic analysis of a living lab workshop. Proceedings of International Workshop on Spoken Dialog Systems Technology 2020: IWSDS 2020. Springer Cham, 2020.

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title = "Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop",

abstract = "Mental health and mental wellbeing have become an important factor to many citizens navigating their way through their environment and in the work place. New technology solutions such as chatbots are potential channels for supporting and coaching users to maintain a good state of mental wellbeing. Chatbots have the added value of providing social conversations and coaching 24/7 outside from conventional mental health services. However, little is known about the acceptability and user led requirements of this technology. This paper uses a living lab approach to elicit requirements, opinions and attitudes towards the use of chatbots for supporting mental health. The data collected was acquired from people living with anxiety or mild depression in a workshop setting. The audio of the workshop was recorded and a thematic analysis was carried out. The results are the co-created functional requirements and a number of use case scenarios that can be of interest to guide future development of chatbots in the mental health domain.",

author = "Antonio Ben{\'i}tez-Guijarro and RR Bond and Frederick Booth and Zoraida Callejas and Edel Ennis and Anna Esposito and Matthias Kraus and Gavin McConvey and Michael McTear and Maurice Mulvenna and Courtney Potts and Louisa Pragst and Robin Turkington and Nicolas Wagner and Huiru Zheng",

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Benítez-Guijarro, A, Bond, RR , Booth, F, Callejas, Z, Ennis, E, Esposito, A, Kraus, M, McConvey, G, McTear, M, Mulvenna, M , Potts, C, Pragst, L, Turkington, R, Wagner, N & Zheng, H 2020, Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop. in Proceedings of International Workshop on Spoken Dialog Systems Technology 2020: IWSDS 2020. Springer Cham.

Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health : A thematic analysis of a living lab workshop. / Benítez-Guijarro, Antonio; Bond, RR ; Booth, Frederick; Callejas, Zoraida ; Ennis, Edel; Esposito, Anna; Kraus, Matthias; McConvey, Gavin; McTear, Michael; Mulvenna, Maurice ; Potts, Courtney; Pragst, Louisa; Turkington, Robin; Wagner, Nicolas ; Zheng, Huiru.

Proceedings of International Workshop on Spoken Dialog Systems Technology 2020: IWSDS 2020. Springer Cham, 2020.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - McConvey, Gavin

AU - McTear, Michael

AU - Mulvenna, Maurice

AU - Potts, Courtney

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AU - Wagner, Nicolas

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AB - Mental health and mental wellbeing have become an important factor to many citizens navigating their way through their environment and in the work place. New technology solutions such as chatbots are potential channels for supporting and coaching users to maintain a good state of mental wellbeing. Chatbots have the added value of providing social conversations and coaching 24/7 outside from conventional mental health services. However, little is known about the acceptability and user led requirements of this technology. This paper uses a living lab approach to elicit requirements, opinions and attitudes towards the use of chatbots for supporting mental health. The data collected was acquired from people living with anxiety or mild depression in a workshop setting. The audio of the workshop was recorded and a thematic analysis was carried out. The results are the co-created functional requirements and a number of use case scenarios that can be of interest to guide future development of chatbots in the mental health domain.

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