Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop

Antonio Benítez-Guijarro; RR Bond; Frederick Booth; Zoraida  Callejas; Edel Ennis; Anna Esposito; Matthias Kraus; Gavin McConvey; Michael McTear; Maurice Mulvenna; Courtney Potts; Louisa Pragst; Robin Turkington; Nicolas  Wagner; Huiru Zheng

doi:https://doi.org/10.1007/978-981-15-8395-7_15

Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop

Antonio Benítez-Guijarro, RR Bond, Frederick Booth, Zoraida Callejas, Edel Ennis, Anna Esposito, Matthias Kraus, Gavin McConvey, Michael McTear, Maurice Mulvenna, Courtney Potts, Louisa Pragst, Robin Turkington, Nicolas Wagner, Huiru Zheng

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Mental health and mental wellbeing have become an important factor to many citizens navigating their way through their environment and in the work place. New technology solutions such as chatbots are potential channels for supporting and coaching users to maintain a good state of mental wellbeing. Chatbots have the added value of providing social conversations and coaching 24/7 outside from conventional mental health services. However, little is known about the acceptability and user led requirements of this technology. This paper uses a living lab approach to elicit requirements, opinions and attitudes towards the use of chatbots for supporting mental health. The data collected was acquired from people living with anxiety or mild depression in a workshop setting. The audio of the workshop was recorded and a thematic analysis was carried out. The results are the co-created functional requirements and a number of use case scenarios that can be of interest to guide future development of chatbots in the mental health domain.

Original language	English
Title of host publication	Conversational Dialogue Systems for the Next Decade, IWSDS 2020
Subtitle of host publication	IWSDS 2020
Editors	Luis Fernando D’Haro, Zoraida Callejas, Satoshi Nakamura
Publisher	Springer Cham
Pages	201-212
Number of pages	12
ISBN (Electronic)	978-981-15-8395-7
ISBN (Print)	978-981-15-8394-0
DOIs	https://doi.org/10.1007/978-981-15-8395-7_15
Publication status	E-pub ahead of print - 25 Oct 2020

Publication series

Name	Lecture Notes in Electrical Engineering
Volume	704
ISSN (Print)	1876-1100
ISSN (Electronic)	1876-1119

Access to Document

https://doi.org/10.1007/978-981-15-8395-7_15

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Benítez-Guijarro, A., Bond, RR., Booth, F., Callejas, Z., Ennis, E., Esposito, A., Kraus, M., McConvey, G., McTear, M., Mulvenna, M., Potts, C., Pragst, L., Turkington, R., Wagner, N., & Zheng, H. (2020). Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop. In L. F. D’Haro, Z. Callejas, & S. Nakamura (Eds.), Conversational Dialogue Systems for the Next Decade, IWSDS 2020: IWSDS 2020 (pp. 201-212). (Lecture Notes in Electrical Engineering; Vol. 704). Springer Cham. https://doi.org/10.1007/978-981-15-8395-7_15

Benítez-Guijarro, Antonio ; Bond, RR ; Booth, Frederick ; Callejas, Zoraida ; Ennis, Edel ; Esposito, Anna ; Kraus, Matthias ; McConvey, Gavin ; McTear, Michael ; Mulvenna, Maurice ; Potts, Courtney ; Pragst, Louisa ; Turkington, Robin ; Wagner, Nicolas ; Zheng, Huiru. / Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health : A thematic analysis of a living lab workshop. Conversational Dialogue Systems for the Next Decade, IWSDS 2020: IWSDS 2020. editor / Luis Fernando D’Haro ; Zoraida Callejas ; Satoshi Nakamura. Springer Cham, 2020. pp. 201-212 (Lecture Notes in Electrical Engineering).

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abstract = "Mental health and mental wellbeing have become an important factor to many citizens navigating their way through their environment and in the work place. New technology solutions such as chatbots are potential channels for supporting and coaching users to maintain a good state of mental wellbeing. Chatbots have the added value of providing social conversations and coaching 24/7 outside from conventional mental health services. However, little is known about the acceptability and user led requirements of this technology. This paper uses a living lab approach to elicit requirements, opinions and attitudes towards the use of chatbots for supporting mental health. The data collected was acquired from people living with anxiety or mild depression in a workshop setting. The audio of the workshop was recorded and a thematic analysis was carried out. The results are the co-created functional requirements and a number of use case scenarios that can be of interest to guide future development of chatbots in the mental health domain.",

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note = "Funding Information: Acknowledgements This research has received funding from the European Union{\textquoteright}s Horizon 2020 research and innovation programme under grant agreement No 823907 (MENHIR: Mental health monitoring through interactive conversations https://menhir-project.eu). Publisher Copyright: {\textcopyright} 2021, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.",

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Benítez-Guijarro, A, Bond, RR , Booth, F, Callejas, Z, Ennis, E, Esposito, A, Kraus, M, McConvey, G, McTear, M, Mulvenna, M , Potts, C, Pragst, L, Turkington, R, Wagner, N & Zheng, H 2020, Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop. in LF D’Haro, Z Callejas & S Nakamura (eds), Conversational Dialogue Systems for the Next Decade, IWSDS 2020: IWSDS 2020. Lecture Notes in Electrical Engineering, vol. 704, Springer Cham, pp. 201-212. https://doi.org/10.1007/978-981-15-8395-7_15

Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health : A thematic analysis of a living lab workshop. / Benítez-Guijarro, Antonio; Bond, RR ; Booth, Frederick; Callejas, Zoraida ; Ennis, Edel; Esposito, Anna; Kraus, Matthias; McConvey, Gavin; McTear, Michael; Mulvenna, Maurice ; Potts, Courtney; Pragst, Louisa; Turkington, Robin; Wagner, Nicolas ; Zheng, Huiru.

Conversational Dialogue Systems for the Next Decade, IWSDS 2020: IWSDS 2020. ed. / Luis Fernando D’Haro; Zoraida Callejas; Satoshi Nakamura. Springer Cham, 2020. p. 201-212 (Lecture Notes in Electrical Engineering; Vol. 704).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Benítez-Guijarro A, Bond RR , Booth F, Callejas Z, Ennis E, Esposito A et al. Co-creating requirements and assessing end-user acceptability of a voice-based chatbot to support mental health: A thematic analysis of a living lab workshop. In D’Haro LF, Callejas Z, Nakamura S, editors, Conversational Dialogue Systems for the Next Decade, IWSDS 2020: IWSDS 2020. Springer Cham. 2020. p. 201-212. (Lecture Notes in Electrical Engineering). https://doi.org/10.1007/978-981-15-8395-7_15