Chatbot as a method for socially sustainable mental health care

Lauri Kuosmanen, Heidi Nieminen, Anna-Kaisa Vartiainen, Catrine Kostenius, Martin Malcolm, Courtney Potts, RR Bond, Maurice Mulvenna

Research output: Contribution to conferenceAbstractpeer-review

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Aims / objectives

To describe how ChatPal, a mental health chatbot, can contribute to the idea of sustainable health care and promote mental well-being of people living in rural areas in Finland, Sweden, Northern-Ireland, Ireland and Scotland.


We have designed the content of ChatPal in collaboration with mental health professionals, mental health service users and university students and staff. All developmnet work is done in five different countries and with four different language versions. The chatbot is based partly on the needs analysis workshops carried out in the project and is based on the idea of positive psychology.


ChatPal offer a tool to support and promote users mental wellbeing with exercises, health related information and simple mood tracking. ChatPal is freely available in application stores.


We believe that ChatPal has potential to support citizens living in sparsely populated areas who face problems such as poor access to mental health services, lack of 24/7 support, barriers to engagement, lack of age appropriate support and reducing health budgets.

Relevance to / impact on the triple bottom line

ChatPal chatbot can contribute to sustainability by overcoming physical access barriers to social connections and thus promote socially sustainable healthcare
Original languageEnglish
Number of pages1
Publication statusPublished (in print/issue) - 7 May 2021
EventSustainable Healthcare Academic Research and Enterprise
- Zoom
Duration: 7 May 20217 May 2021


ConferenceSustainable Healthcare Academic Research and Enterprise
Abbreviated titleSHARE-2021
Internet address


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