Building Stakeholder Trust in Internet of Things (IoT) Data Services using Information Service Level Agreements (SLAs)

C. Peoples, M. Abu-tair, B. Wang, K. Rabbani, P. Morrow, J. Rafferty, A. Moore, Sally McClean, M. Fisher

Research output: Contribution to conferencePaper

Abstract

A Service Level Agreement (SLA) defines a contract between network service providers and consumers, specifying the terms of a service which providers will make available and the conditions which consumers will accept. To date, SLAs have been specified using basic terms, such as availability and network performance, with a consumer being compensated in the event that the service provided does not meet the terms agreed. Given changes in the ways which network services are now made available, however, SLA terms are changing to capture both the differences in service provision and, additionally, in the responsibilities of the parties involved. It is this aspect of information SLAs which we respond to in this work, and we propose a SLA model which accommodates the requirements of these new relationships. We also propose a set of metrics, a selection of which are presented in this paper to demonstrate our concept, and recommend that a selection can be adapted by consumers. Finally, due to the intricate relationships between data consumers and data providers in the IoT environment and the fact that metric adaptation may lead to SLA violation, we discuss SLA conflict resolution through prioritizing non-functional metrics on a per-customer basis.

Conference

Conference2019 IEEE 5th World Forum on Internet of Things (WF-IoT'19)
Period15/04/1918/04/19

Fingerprint

Information services
Network performance
Availability
Internet of things

Keywords

  • Conflict Resolution
  • Consumer Trust
  • Internet of Things (IoT)
  • Policy-based Network Management (PBNM)
  • Service Conflict
  • Service Level Agreement (SLA)

Cite this

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title = "Building Stakeholder Trust in Internet of Things (IoT) Data Services using Information Service Level Agreements (SLAs)",
abstract = "A Service Level Agreement (SLA) defines a contract between network service providers and consumers, specifying the terms of a service which providers will make available and the conditions which consumers will accept. To date, SLAs have been specified using basic terms, such as availability and network performance, with a consumer being compensated in the event that the service provided does not meet the terms agreed. Given changes in the ways which network services are now made available, however, SLA terms are changing to capture both the differences in service provision and, additionally, in the responsibilities of the parties involved. It is this aspect of information SLAs which we respond to in this work, and we propose a SLA model which accommodates the requirements of these new relationships. We also propose a set of metrics, a selection of which are presented in this paper to demonstrate our concept, and recommend that a selection can be adapted by consumers. Finally, due to the intricate relationships between data consumers and data providers in the IoT environment and the fact that metric adaptation may lead to SLA violation, we discuss SLA conflict resolution through prioritizing non-functional metrics on a per-customer basis.",
keywords = "Conflict Resolution, Consumer Trust, Internet of Things (IoT), Policy-based Network Management (PBNM), Service Conflict, Service Level Agreement (SLA)",
author = "C. Peoples and M. Abu-tair and B. Wang and K. Rabbani and P. Morrow and J. Rafferty and A. Moore and Sally McClean and M. Fisher",
year = "2019",
month = "4",
day = "1",
doi = "10.1109/WF-IoT.2019.8767307",
language = "English",
pages = "454--459",
note = "2019 IEEE 5th World Forum on Internet of Things (WF-IoT'19) ; Conference date: 15-04-2019 Through 18-04-2019",

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Peoples, C, Abu-tair, M, Wang, B, Rabbani, K, Morrow, P, Rafferty, J, Moore, A, McClean, S & Fisher, M 2019, 'Building Stakeholder Trust in Internet of Things (IoT) Data Services using Information Service Level Agreements (SLAs)' Paper presented at 2019 IEEE 5th World Forum on Internet of Things (WF-IoT'19), 15/04/19 - 18/04/19, pp. 454-459. https://doi.org/10.1109/WF-IoT.2019.8767307

Building Stakeholder Trust in Internet of Things (IoT) Data Services using Information Service Level Agreements (SLAs). / Peoples, C.; Abu-tair, M.; Wang, B.; Rabbani, K.; Morrow, P.; Rafferty, J.; Moore, A.; McClean, Sally; Fisher, M.

2019. 454-459 Paper presented at 2019 IEEE 5th World Forum on Internet of Things (WF-IoT'19), .

Research output: Contribution to conferencePaper

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T1 - Building Stakeholder Trust in Internet of Things (IoT) Data Services using Information Service Level Agreements (SLAs)

AU - Peoples, C.

AU - Abu-tair, M.

AU - Wang, B.

AU - Rabbani, K.

AU - Morrow, P.

AU - Rafferty, J.

AU - Moore, A.

AU - McClean, Sally

AU - Fisher, M.

PY - 2019/4/1

Y1 - 2019/4/1

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KW - Conflict Resolution

KW - Consumer Trust

KW - Internet of Things (IoT)

KW - Policy-based Network Management (PBNM)

KW - Service Conflict

KW - Service Level Agreement (SLA)

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