Auditing staff-management communication in schools: A framework for evaluating performance

Dennis Tourish, Owen Hargie

    Research output: Contribution to journalArticle

    10 Citations (Scopus)

    Abstract

    Communication is the lifeblood of any organisation. The need for effective internal communication systems is particularly crucial when organisations, such as schools, are operating in a turbulent environment of rapid and sustained change. Schools must be innovative to be able to respond and adapt to the challenges presented by such changes. It is now increasingly evident that those organisations which promote good internal communication reap positive dividends in meeting these challenges. However, there is a need for hard data on the nature, structure, flow and practice of communication to ensure that the most effective systems are put in place and are working to the optimal level. To achieve this a method of investigation, the communication audit, has been developed which allows for a thorough-going analysis of internal organisational communication. Explores the principal tools utilised in the implementation of a communication audit, and discusses the benefits which this approach offers to school management teams.
    LanguageEnglish
    Pages176-182
    JournalInternational Journal of Educational Management
    Volume12
    Issue number4
    Publication statusPublished - 1998

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    title = "Auditing staff-management communication in schools: A framework for evaluating performance",
    abstract = "Communication is the lifeblood of any organisation. The need for effective internal communication systems is particularly crucial when organisations, such as schools, are operating in a turbulent environment of rapid and sustained change. Schools must be innovative to be able to respond and adapt to the challenges presented by such changes. It is now increasingly evident that those organisations which promote good internal communication reap positive dividends in meeting these challenges. However, there is a need for hard data on the nature, structure, flow and practice of communication to ensure that the most effective systems are put in place and are working to the optimal level. To achieve this a method of investigation, the communication audit, has been developed which allows for a thorough-going analysis of internal organisational communication. Explores the principal tools utilised in the implementation of a communication audit, and discusses the benefits which this approach offers to school management teams.",
    author = "Dennis Tourish and Owen Hargie",
    note = "Reference text: Angle, H., Perry, J. (1981), {"}An empirical assessment of organisational commitment and organisational effectiveness{"}, Administrative Science Quarterly, Vol. 21 pp.1-14. Arnott, M. (1987), {"}Effective employee communication{"}, in Hart, N. (Eds),Effective Corporate Relations, McGraw-Hill, New York, NY., . Babbar, I., Aspelin, D. (1994), {"}It’s as easy as ABC{"}, Total Quality Management, Vol. 6 No.3, pp.32-8. Barker, Tompkins P.K. (1994), {"}Identification in the self-managing organization{"}, Human Communication Research, Vol. 21 No.2, pp.223-40. Berger, C. (1987), {"}Communicating under uncertainty{"}, in Roloff, M., Millar, G. (Eds),Interpersonal Processes: New Directions in Communications Research, Sage, London., . Bland, M., Jackson, P. (1990), Effective Employee Communications, Kogan Page, London., . Clampitt, P., Downs, C. (1993), {"}Employee perceptions of the relationship between communication and productivity: a field study{"}, Journal of Business Communication, Vol. 30 No.1, pp.5-28. Emmanuel, M. (1985), {"}Auditing communication practices{"}, in Reuss, C., Silvas, D. (Eds),Organisational Communication, 2nd ed, Longman, London, . Galbraith, R. (1973), Designing Complex Organizations, Addison-Wesley, Reading, MA., . Hargie, O., Tourish, D. (1993), {"}Assessing the effectiveness of communications in organisations: the communication audit approach{"}, Health Services Management Research, Vol. 6 No.4, pp.276-85. Heath, R., Leth, S., Nathan, K. (1994), {"}Communicating service quality improvement: another role for public relations{"}, Public Relations Review, Vol. 20 No.1, pp.29-41. Larson, E., Fukami, C. (1984), {"}Relationships between worker behaviour and commitment to the organization and union{"}, Proceedings of the Academy of Management, pp.222-6. March, J., Simon, H. (1968), Organizations, John Wiley and Sons, New York, NY., . request] [Infotrieve] Negben, M. (1991), {"}The key to success in strategic planning is communication{"}, Education Leadership, Vol. 48 No.7, pp.26-8. Perrow, C. (1970), Organizational Analysis: A Sociological View, Tavistock Publications, London., . Quirke, B. (1995), {"}Internal communication{"}, in Hart, N. (Eds),Strategic Public Relations, Macmillan, Houndmills., . Reilly, B.J., DiAngelo, J.A. {"}Communication: a culture system of meaning and value{"}, Human Relations, Vol. 43 No.2, pp.129-40. Schaffer, R., Thompson, H. (1992), {"}Successful change programs begin with results{"}, Harvard Business Review, pp.80-90. Steers, R. (1977), {"}Antecedents and outcomes of organizational commitment{"}, Administrative Science Quarterly, Vol. 22 pp.46-56. Thompson, J.D. (1967), Organizations in Action, McGraw-Hill, New York, NY., . Tourish, D., Hargie, O. (1996), {"}Communication audits and the management of change: a case study from an NHS unit of management{"}, Health Services Management Research, Vol. 9 No.2, pp.125-35. Tourish, D., Tourish B. (1996), {"}Assessing staff - management relationships in local authority leisure facilities: the communication audit approach{"}, Managing Leisure: An International Journal, Vol. 1 No.2, pp.91-104. Wilson, D.O., Malik, S.D. (1995), {"}Looking for a few good sources: communication linkages of first-line managers{"}, The Journal of Business Communication, Vol. 32 No.1, pp.31-48. Young, M., Post, J. (1993), {"}Managing to communicate, communicating to manage: how leading companies communicate with employees{"}, Organizational Dynamics, Vol. 22 pp.31-43.",
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    Auditing staff-management communication in schools: A framework for evaluating performance. / Tourish, Dennis; Hargie, Owen.

    In: International Journal of Educational Management, Vol. 12, No. 4, 1998, p. 176-182.

    Research output: Contribution to journalArticle

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    AB - Communication is the lifeblood of any organisation. The need for effective internal communication systems is particularly crucial when organisations, such as schools, are operating in a turbulent environment of rapid and sustained change. Schools must be innovative to be able to respond and adapt to the challenges presented by such changes. It is now increasingly evident that those organisations which promote good internal communication reap positive dividends in meeting these challenges. However, there is a need for hard data on the nature, structure, flow and practice of communication to ensure that the most effective systems are put in place and are working to the optimal level. To achieve this a method of investigation, the communication audit, has been developed which allows for a thorough-going analysis of internal organisational communication. Explores the principal tools utilised in the implementation of a communication audit, and discusses the benefits which this approach offers to school management teams.

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