Assessing the value creation process of e-business along the supply chain

Frank Wiengarten; Brian Fynes; Paul Humphreys; Roberto Chavez; Alan McKittrick

doi:10.1108/13598541111139035

Assessing the value creation process of e-business along the supply chain

Frank Wiengarten, Brian Fynes, Paul Humphreys, Roberto Chavez, Alan McKittrick

Research output: Contribution to journal › Article › peer-review

26 Citations (Scopus)

Abstract

Purpose – This paper seeks to report the results of an empirical study examining the value creation process of e-business (EB) applications from a supply chain perspective. Design/methodology/approach – A questionnaire was sent to procurement managers located in the German automotive supply chain. Interaction effects were examined through regression analyses to illustrate the moderating role of the suppliers' EB readiness in the value creation process throughout the supply chain. Findings – Based on the resource-based view (RBV) and previous research this study illustrates that EB applications (i.e. EB interaction applications, EB coordination applications and EB integration applications) have a significantly stronger positive impact on operational performance when a company's key suppliers are ready and willing to engage in EB (suppliers' EB readiness). Originality/value – Although research on the performance impact and business value of EB applications has advanced over the past years, there is still a scarcity of research taking a supply chain perspective on EB value. This study addresses this gap through reporting results of an empirical study examining the value creation of EB applications through the moderating role of suppliers' EB readiness on the EB applications-operational performance relationship throughout the supply chain. This paper will thus be beneficial for supply chain managers considering investing in EB systems and will support further research in EB value creation in supply chains.

Original language	English
Pages (from-to)	207-219
Journal	Supply Chain Management
Volume	16
Issue number	4
DOIs	https://doi.org/10.1108/13598541111139035
Publication status	Published - 2011

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http://www.emeraldinsight.com/journals.htm?issn=1359-8546&volume=16&issue=4&articleid=1937269&show=abstract

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@article{2cb04b741afd4cd1ac736472553a9bb0,

title = "Assessing the value creation process of e-business along the supply chain",

abstract = "Purpose – This paper seeks to report the results of an empirical study examining the value creation process of e-business (EB) applications from a supply chain perspective. Design/methodology/approach – A questionnaire was sent to procurement managers located in the German automotive supply chain. Interaction effects were examined through regression analyses to illustrate the moderating role of the suppliers' EB readiness in the value creation process throughout the supply chain. Findings – Based on the resource-based view (RBV) and previous research this study illustrates that EB applications (i.e. EB interaction applications, EB coordination applications and EB integration applications) have a significantly stronger positive impact on operational performance when a company's key suppliers are ready and willing to engage in EB (suppliers' EB readiness). Originality/value – Although research on the performance impact and business value of EB applications has advanced over the past years, there is still a scarcity of research taking a supply chain perspective on EB value. This study addresses this gap through reporting results of an empirical study examining the value creation of EB applications through the moderating role of suppliers' EB readiness on the EB applications-operational performance relationship throughout the supply chain. This paper will thus be beneficial for supply chain managers considering investing in EB systems and will support further research in EB value creation in supply chains.",

author = "Frank Wiengarten and Brian Fynes and Paul Humphreys and Roberto Chavez and Alan McKittrick",

note = "Reference text: 1.Aiken, L.S., West, S.G. (1991) Multiple Regression: Testing and Interpreting Interactions, Options: Order form | OpenURL 1 2.Anderson, J.C., Gerbing, D.W. (1988) {"}Structural equation modeling in practice: a review and recommended two-step approach{"}, Psychological Bulletin, Vol.103 No.3 pp411-23 Options: Order form | OpenURL 1 3.Armstrong, J.S., Overton, T.S. (1977) {"}Estimating non-response bias in mail surveys{"}, Journal of Marketing Research, Vol.16 No.3 pp396-402 Options: Order form | OpenURL 1 4.Barney, J. (1991) {"}Firm resources and sustained competitive advantage{"}, Journal of Management, Vol.17 No.1 pp99-120 Options: Order form | OpenURL 1 5.Barua, A., Konana, P., Whinston, A.B., Yin, F. (2004) {"}An empirical investigation of net-enabled business value{"}, MIS Quarterly, Vol.28 No.4 pp585-620 Options: Order form | OpenURL 1 6.Belsley, D.A., Kuh, E., Welsch, R.E. (1980) Regression Diagnostics, Options: Order form | OpenURL 1 7.Bentler, P.M., Bonett, D.G. (1980) {"}Significant tests and goodness-of-fit in the analysis of covariance structures{"}, Psychological Bulleting, Vol.88 No.3 pp588-606 Options: Order form | OpenURL 1 8.Bhatt, G., Grover, V. (2005) {"}Types of information technology capabilities and their role in competitive advantage: an empirical study{"}, Journal of Management Information Systems, Vol.22 No.2 pp253-77 Options: Order form | OpenURL 1 9.Bollen, K.A. (1989) Structural Equations with Latent Variables, Options: Order form | OpenURL 1 10.Boyer, K.K., Olson, J.R., Calantone, R.J., Jackson, E.C. (2002) {"}Print versus electronic surveys: a comparison of two data collection methodologies{"}, Journal of Operations Management, Vol.20 No.4 pp357-73 Options: Order form | OpenURL 1 11.Boyer, K.K., Pagell, M. (2000) {"}Measurement issues in empirical research: improving measures of operations strategy and advanced manufacturing technology{"}, Journal of Operations Management, Vol.18 No.3 pp361-74 Options: Order form | OpenURL 1 12.Broadbent, M., Weill, P., St Clair, D. (1999) {"}The implications of information technology infrastructure for business process redesign{"}, MIS Quarterly, Vol.23 No.2 pp159-82 Options: Order form | OpenURL 1 13.Brynjolfsson, E. (2003) {"}The IT productivity gap{"}, Optimize, Vol.2 No.7 pp26-43 Options: Order form | OpenURL 1 14.Carr, N.G. (2003) {"}IT doesn't matter{"}, Harvard Business Review, Vol.81 No.5 pp41-9 Options: Order form | OpenURL 1 15.Chopra, S., Meindl, P. (2007) Supply Chain Management, Options: Order form | OpenURL 1 16.Clark, T.H., Lee, H.G. (2000) {"}Performance, interdependence and coordination in business-to-business electronic commerce and supply chain management{"}, Information Technology and Management, Vol.1 No.1-2 pp85-105 Options: Order form | OpenURL 1 17.Daft, R. (1983) Organizational Theory and Design, Options: Order form | OpenURL 1 18.De Vellis, R.F. (1991) Scale Development: Theory and Applications, Options: Order form | OpenURL 1 19.Dedrick, J., Xu, S.X., Zhu, K.X. (2008) {"}How does information technology shape supply-chain structure? Evidence on the number of suppliers{"}, Journal of Management Information Systems, Vol.25 No.2 pp41-75 Options: Order form | OpenURL 1 20.Deloitte Research (2002) {"}Directions in collaborative commerce: managing the extended enterprise{"}, Options: Order form | OpenURL 1 21.Devaraj, S., Krajewski, L., Wei, J.C. (2007) {"}Impact of eBusiness technologies on operational performance: the role of production information integration in the supply chain{"}, Journal of Operations Management, Vol.25 No.6 pp1199-216 Options: Order form | OpenURL 1 22.Dillman, D. (2000) Mail and Internet Surveys: The Total Design Method, Options: Order form | OpenURL 1 23.Dong, S., Xu, S.X., Zhu, K.X. (2009) {"}Information technology in supply chains: the value of IT-enabled resources under competition{"}, Information Systems Research, Vol.20 No.1 pp18-32 Options: Order form | OpenURL 1 24.Fornell, C., Larcker, D.F. (1981) {"}Evaluating structural equation models with unobservable variables and measurement error{"}, Journal of Marketing Research, Vol.18 No.1 pp39-50 Options: Order form | OpenURL 1 25.Garvin, D.A. (1987) {"}Competing on the eight dimensions of quality{"}, Harvard Business Review, Vol.65 No.6 pp101-9 Options: Order form | OpenURL 1 26.Gerbing, D.W., Anderson, J.C. (1992) {"}Monte Carlo evaluations of goodness of fit indices for structural equation models{"}, Sociological Methods & Research, Vol.21 No.2 pp132-60 Options: Order form | OpenURL 1 27.Gosain, S., Malhotra, A., El Sawy, O.A. (2004/2005) {"}Coordinating for flexibility in e-business supply chains{"}, Journal of Management Information Systems, Vol.21 No.3 pp7-45 Options: Order form | OpenURL 1 28.Grover, V., Kohli, R. (2009) {"}Call for papers{"}, MIS Quarterly, Options: Order form | OpenURL 1 29.Gupta, S., Koulamas, C., Kyparisis, G.J. (2009) {"}E-business: a review of research published in production and operations management (1992/2008){"}, Production and Operations Management, Vol.18 No.6 pp604-21 Options: Order form | OpenURL 1 30.Hadaya, P., Pellerin, R. (2010) {"}Determinants of construction companies' use of web-based interorganizational information systems{"}, Supply Chain Management: An International Journal, Vol.15 No.5 pp371-84 Options: Order form | OpenURL 1 31.Helfat, C.E., Petraf, M.A. (2003) {"}The dynamic resource-based view: capability lifecycles{"}, Strategic Management Journal, Vol.24 No.10 pp997-1010 Options: Order form | OpenURL 1 32.Huang, S.M., Ou, C.S., Chen, C.M., Lin, B. (2006) {"}An empirical study of relationship between IT investment and firm performance: a resource-based perspective{"}, European Journal of Operational Research, Vol.173 No.3 pp984-99 Options: Order form | OpenURL 1 33.Jin, B. (2006) {"}Performance implications of information technology implementation in an apparel{"}, Supply Chain Management: An International Journal, Vol.11 No.4 pp309-16 Options: Order form | OpenURL 1 34.Kennedy, P. (1999) A Guide to Econometrics, Options: Order form | OpenURL 1 35.Kent, J.L., Mentzer, J.T. (2003) {"}The effect of investment in interorganizational information technology in a retail supply chain{"}, Journal of Business Logistics, Vol.24 No.2 pp155-75 Options: Order form | OpenURL 1 36.Klassen, R.D., Jacobs, J. (2001) {"}Experimental comparison of web, electronic and mail survey technologies in operations management{"}, Journal of Operations Management, Vol.19 pp713-28 Options: Order form | OpenURL 1 37.Kohli, R., Grover, V. (2008) {"}Business value of IT: an essay on expanding research directions to keep up with the times{"}, Journal of the Association for Information Systems, Vol.9 No.1 pp23-39 Options: Order form | OpenURL 1 38.Kraemer, K.L., Dedrick, J., Melville, N., Zhu, K. (2006) Global E-Commerce: Impacts of National Environment and Policy, Options: Order form | OpenURL 1 39.Lambert, D.M., Harrington, T.C. (1990) {"}Measuring non-response bias in customer service mail surveys{"}, Journal of Business Logistics, Vol.11 No.2 pp5-25 Options: Order form | OpenURL 1 40.Mata, F.J., Fuerst, W., Barney, J. (1995) {"}Information technology and sustained competitive advantage: a resource based analysis{"}, MIS Quarterly, Vol.19 No.4 pp487-505 Options: Order form | OpenURL 1 41.McAfee, A. (2002) {"}The impact of enterprise information technology adoption on operational performance: an empirical investigation{"}, Production and Operations Management, Vol.11 No.1 pp33-53 Options: Order form | OpenURL 1 42.Melville, N., Kreamer, K., Gurbaxani, V. (2004) {"}Review: information technology and organisational performance: an integrative model of IT business value{"}, MIS Quarterly, Vol.28 No.2 pp283-322 Options: Order form | OpenURL 1 43.Nevo, S., Wade, M.R. (2010) {"}The formation and value of IT-enabled resources: antecendents and consequences of synergistic relationships{"}, MIS Quarterly, Vol.34 No.1 pp163-83 Options: Order form | OpenURL 1 44.Nunnally, J.C. (1978) Psychometric Theory, Options: Order form | OpenURL 1 45.Ordanini, A., Rubera, G. (2008) {"}Strategic capabilities and internet resources in procurement: a resource-based view of B-to-B buying process{"}, International Journal of Operations & Production Management, Vol.28 No.1 pp27-52 Options: Order form | OpenURL 1 46.Pearl, D.K., Fairley, D. (1985) {"}Testing for the potential for non-response bias in sample surveys{"}, The Public Opinion Quarterly, Vol.49 No.4 pp553-60 Options: Order form | OpenURL 1 47.Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y., Podsakoff, N.P. (2003) {"}Common method biases in behavioral research: a critical review of the literature and recommended remedies{"}, Journal of Applied Psychology, Vol.88 No.5 pp879-903 Options: Order form | OpenURL 1 48.Powell, T.C., Dent-Micallef, A. (1997) {"}Information technology as competitive advantage: the role of human, business, and technology resources{"}, Strategic Management Journal, Vol.18 No.5 pp375-405 Options: Order form | OpenURL 1 49.Power, D. (2005) {"}Determinants of business-to-business e-commerce implementation and performance: a structural model{"}, Supply Chain Management: An International Journal, Vol.10 No.2 pp96-113 Options: Order form | OpenURL 1 50.Power, D., Hanna, V., Singh, P.J., Samson, D. (2010) {"}Electronic markets, data access and collaboration: relative value to performance in firm operations{"}, Supply Chain Management: An International Journal, Vol.15 No.3 pp238-51 Options: Order form | OpenURL 1 51.Power, D., Schoenherr, T., Samson, D. 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year = "2011",

doi = "10.1108/13598541111139035",

language = "English",

volume = "16",

pages = "207--219",

journal = "Supply Chain Management",

issn = "1359-8546",

publisher = "Emerald Publishing",

number = "4",

}

TY - JOUR

T1 - Assessing the value creation process of e-business along the supply chain

AU - Wiengarten, Frank

AU - Fynes, Brian

AU - Humphreys, Paul

AU - Chavez, Roberto

AU - McKittrick, Alan

N1 - Reference text: 1.Aiken, L.S., West, S.G. (1991) Multiple Regression: Testing and Interpreting Interactions, Options: Order form | OpenURL 1 2.Anderson, J.C., Gerbing, D.W. (1988) "Structural equation modeling in practice: a review and recommended two-step approach", Psychological Bulletin, Vol.103 No.3 pp411-23 Options: Order form | OpenURL 1 3.Armstrong, J.S., Overton, T.S. (1977) "Estimating non-response bias in mail surveys", Journal of Marketing Research, Vol.16 No.3 pp396-402 Options: Order form | OpenURL 1 4.Barney, J. (1991) "Firm resources and sustained competitive advantage", Journal of Management, Vol.17 No.1 pp99-120 Options: Order form | OpenURL 1 5.Barua, A., Konana, P., Whinston, A.B., Yin, F. (2004) "An empirical investigation of net-enabled business value", MIS Quarterly, Vol.28 No.4 pp585-620 Options: Order form | OpenURL 1 6.Belsley, D.A., Kuh, E., Welsch, R.E. (1980) Regression Diagnostics, Options: Order form | OpenURL 1 7.Bentler, P.M., Bonett, D.G. (1980) "Significant tests and goodness-of-fit in the analysis of covariance structures", Psychological Bulleting, Vol.88 No.3 pp588-606 Options: Order form | OpenURL 1 8.Bhatt, G., Grover, V. (2005) "Types of information technology capabilities and their role in competitive advantage: an empirical study", Journal of Management Information Systems, Vol.22 No.2 pp253-77 Options: Order form | OpenURL 1 9.Bollen, K.A. (1989) Structural Equations with Latent Variables, Options: Order form | OpenURL 1 10.Boyer, K.K., Olson, J.R., Calantone, R.J., Jackson, E.C. (2002) "Print versus electronic surveys: a comparison of two data collection methodologies", Journal of Operations Management, Vol.20 No.4 pp357-73 Options: Order form | OpenURL 1 11.Boyer, K.K., Pagell, M. (2000) "Measurement issues in empirical research: improving measures of operations strategy and advanced manufacturing technology", Journal of Operations Management, Vol.18 No.3 pp361-74 Options: Order form | OpenURL 1 12.Broadbent, M., Weill, P., St Clair, D. (1999) "The implications of information technology infrastructure for business process redesign", MIS Quarterly, Vol.23 No.2 pp159-82 Options: Order form | OpenURL 1 13.Brynjolfsson, E. (2003) "The IT productivity gap", Optimize, Vol.2 No.7 pp26-43 Options: Order form | OpenURL 1 14.Carr, N.G. (2003) "IT doesn't matter", Harvard Business Review, Vol.81 No.5 pp41-9 Options: Order form | OpenURL 1 15.Chopra, S., Meindl, P. (2007) Supply Chain Management, Options: Order form | OpenURL 1 16.Clark, T.H., Lee, H.G. (2000) "Performance, interdependence and coordination in business-to-business electronic commerce and supply chain management", Information Technology and Management, Vol.1 No.1-2 pp85-105 Options: Order form | OpenURL 1 17.Daft, R. (1983) Organizational Theory and Design, Options: Order form | OpenURL 1 18.De Vellis, R.F. (1991) Scale Development: Theory and Applications, Options: Order form | OpenURL 1 19.Dedrick, J., Xu, S.X., Zhu, K.X. (2008) "How does information technology shape supply-chain structure? Evidence on the number of suppliers", Journal of Management Information Systems, Vol.25 No.2 pp41-75 Options: Order form | OpenURL 1 20.Deloitte Research (2002) "Directions in collaborative commerce: managing the extended enterprise", Options: Order form | OpenURL 1 21.Devaraj, S., Krajewski, L., Wei, J.C. (2007) "Impact of eBusiness technologies on operational performance: the role of production information integration in the supply chain", Journal of Operations Management, Vol.25 No.6 pp1199-216 Options: Order form | OpenURL 1 22.Dillman, D. (2000) Mail and Internet Surveys: The Total Design Method, Options: Order form | OpenURL 1 23.Dong, S., Xu, S.X., Zhu, K.X. (2009) "Information technology in supply chains: the value of IT-enabled resources under competition", Information Systems Research, Vol.20 No.1 pp18-32 Options: Order form | OpenURL 1 24.Fornell, C., Larcker, D.F. (1981) "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, Vol.18 No.1 pp39-50 Options: Order form | OpenURL 1 25.Garvin, D.A. (1987) "Competing on the eight dimensions of quality", Harvard Business Review, Vol.65 No.6 pp101-9 Options: Order form | OpenURL 1 26.Gerbing, D.W., Anderson, J.C. (1992) "Monte Carlo evaluations of goodness of fit indices for structural equation models", Sociological Methods & Research, Vol.21 No.2 pp132-60 Options: Order form | OpenURL 1 27.Gosain, S., Malhotra, A., El Sawy, O.A. (2004/2005) "Coordinating for flexibility in e-business supply chains", Journal of Management Information Systems, Vol.21 No.3 pp7-45 Options: Order form | OpenURL 1 28.Grover, V., Kohli, R. (2009) "Call for papers", MIS Quarterly, Options: Order form | OpenURL 1 29.Gupta, S., Koulamas, C., Kyparisis, G.J. (2009) "E-business: a review of research published in production and operations management (1992/2008)", Production and Operations Management, Vol.18 No.6 pp604-21 Options: Order form | OpenURL 1 30.Hadaya, P., Pellerin, R. (2010) "Determinants of construction companies' use of web-based interorganizational information systems", Supply Chain Management: An International Journal, Vol.15 No.5 pp371-84 Options: Order form | OpenURL 1 31.Helfat, C.E., Petraf, M.A. (2003) "The dynamic resource-based view: capability lifecycles", Strategic Management Journal, Vol.24 No.10 pp997-1010 Options: Order form | OpenURL 1 32.Huang, S.M., Ou, C.S., Chen, C.M., Lin, B. (2006) "An empirical study of relationship between IT investment and firm performance: a resource-based perspective", European Journal of Operational Research, Vol.173 No.3 pp984-99 Options: Order form | OpenURL 1 33.Jin, B. (2006) "Performance implications of information technology implementation in an apparel", Supply Chain Management: An International Journal, Vol.11 No.4 pp309-16 Options: Order form | OpenURL 1 34.Kennedy, P. (1999) A Guide to Econometrics, Options: Order form | OpenURL 1 35.Kent, J.L., Mentzer, J.T. (2003) "The effect of investment in interorganizational information technology in a retail supply chain", Journal of Business Logistics, Vol.24 No.2 pp155-75 Options: Order form | OpenURL 1 36.Klassen, R.D., Jacobs, J. (2001) "Experimental comparison of web, electronic and mail survey technologies in operations management", Journal of Operations Management, Vol.19 pp713-28 Options: Order form | OpenURL 1 37.Kohli, R., Grover, V. (2008) "Business value of IT: an essay on expanding research directions to keep up with the times", Journal of the Association for Information Systems, Vol.9 No.1 pp23-39 Options: Order form | OpenURL 1 38.Kraemer, K.L., Dedrick, J., Melville, N., Zhu, K. (2006) Global E-Commerce: Impacts of National Environment and Policy, Options: Order form | OpenURL 1 39.Lambert, D.M., Harrington, T.C. (1990) "Measuring non-response bias in customer service mail surveys", Journal of Business Logistics, Vol.11 No.2 pp5-25 Options: Order form | OpenURL 1 40.Mata, F.J., Fuerst, W., Barney, J. (1995) "Information technology and sustained competitive advantage: a resource based analysis", MIS Quarterly, Vol.19 No.4 pp487-505 Options: Order form | OpenURL 1 41.McAfee, A. (2002) "The impact of enterprise information technology adoption on operational performance: an empirical investigation", Production and Operations Management, Vol.11 No.1 pp33-53 Options: Order form | OpenURL 1 42.Melville, N., Kreamer, K., Gurbaxani, V. (2004) "Review: information technology and organisational performance: an integrative model of IT business value", MIS Quarterly, Vol.28 No.2 pp283-322 Options: Order form | OpenURL 1 43.Nevo, S., Wade, M.R. (2010) "The formation and value of IT-enabled resources: antecendents and consequences of synergistic relationships", MIS Quarterly, Vol.34 No.1 pp163-83 Options: Order form | OpenURL 1 44.Nunnally, J.C. (1978) Psychometric Theory, Options: Order form | OpenURL 1 45.Ordanini, A., Rubera, G. (2008) "Strategic capabilities and internet resources in procurement: a resource-based view of B-to-B buying process", International Journal of Operations & Production Management, Vol.28 No.1 pp27-52 Options: Order form | OpenURL 1 46.Pearl, D.K., Fairley, D. (1985) "Testing for the potential for non-response bias in sample surveys", The Public Opinion Quarterly, Vol.49 No.4 pp553-60 Options: Order form | OpenURL 1 47.Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y., Podsakoff, N.P. 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PY - 2011

Y1 - 2011

N2 - Purpose – This paper seeks to report the results of an empirical study examining the value creation process of e-business (EB) applications from a supply chain perspective. Design/methodology/approach – A questionnaire was sent to procurement managers located in the German automotive supply chain. Interaction effects were examined through regression analyses to illustrate the moderating role of the suppliers' EB readiness in the value creation process throughout the supply chain. Findings – Based on the resource-based view (RBV) and previous research this study illustrates that EB applications (i.e. EB interaction applications, EB coordination applications and EB integration applications) have a significantly stronger positive impact on operational performance when a company's key suppliers are ready and willing to engage in EB (suppliers' EB readiness). Originality/value – Although research on the performance impact and business value of EB applications has advanced over the past years, there is still a scarcity of research taking a supply chain perspective on EB value. This study addresses this gap through reporting results of an empirical study examining the value creation of EB applications through the moderating role of suppliers' EB readiness on the EB applications-operational performance relationship throughout the supply chain. This paper will thus be beneficial for supply chain managers considering investing in EB systems and will support further research in EB value creation in supply chains.

AB - Purpose – This paper seeks to report the results of an empirical study examining the value creation process of e-business (EB) applications from a supply chain perspective. Design/methodology/approach – A questionnaire was sent to procurement managers located in the German automotive supply chain. Interaction effects were examined through regression analyses to illustrate the moderating role of the suppliers' EB readiness in the value creation process throughout the supply chain. Findings – Based on the resource-based view (RBV) and previous research this study illustrates that EB applications (i.e. EB interaction applications, EB coordination applications and EB integration applications) have a significantly stronger positive impact on operational performance when a company's key suppliers are ready and willing to engage in EB (suppliers' EB readiness). Originality/value – Although research on the performance impact and business value of EB applications has advanced over the past years, there is still a scarcity of research taking a supply chain perspective on EB value. This study addresses this gap through reporting results of an empirical study examining the value creation of EB applications through the moderating role of suppliers' EB readiness on the EB applications-operational performance relationship throughout the supply chain. This paper will thus be beneficial for supply chain managers considering investing in EB systems and will support further research in EB value creation in supply chains.

U2 - 10.1108/13598541111139035

DO - 10.1108/13598541111139035

M3 - Article

VL - 16

SP - 207

EP - 219

JO - Supply Chain Management

JF - Supply Chain Management

SN - 1359-8546

IS - 4

ER -