Assessing the impact of KM on organisational practice: Applying the mectip model to UK organisations

With the emergence of the knowledge intensive industry, where organisations rely on knowledge of staff for competitive advantage (Lustri et al., 2007), Knowledge Management (KM) has become key for business success (Mu-jung et al., 2007). KM, once seen as a fad (Ramsey, 1996) is now an integral business function (Zhou and Fink, 2003) in both traditional and internet-based businesses (Borges Tiago et al., 2007) to the extent that KM is now viewed essential for profit (Yang, 2008). This paper presents results of empirical research undertaken in early 2009 with 588 UK companies. Research purpose is to assess the impact of the MeCTIP model [Moffett, 2000; Moffett et al., 2000] on UK companies to identify key factors for successful implementation, practice and development of KM. The research employs the 'Benchmarking KM' online survey tool. This paper focuses on research methodology and initial survey results using statistical analysis techniques such as descriptives and factor analysis. Avenues for further research are identified.