Are important corporate policies understood by employees? A tracking study of organizational information

Owen Hargie, David Dickson

    Research output: Contribution to journalArticle

    8 Citations (Scopus)

    Abstract

    Purpose – This paper aims to present the results of a study into the effectiveness of the communication of anti-sectarian legislation in four of the largest public and private sector organizations in Northern Ireland (NI). The study had two related central objectives. Firstly, to ascertain the level of employee understanding of anti-sectarian rules and regulations in NI workplaces, and, secondly, to evaluate the relevance of an Episodic Communication Channels in Organization (ECCO) approach to the investigation of this key aspect of organizational practice. Design/methodology/approach – An ECCO questionnaire was used to evaluate and track employee understanding of existing legislation, and chart the sources, channels, location and timing of information dissemination. Findings – A clear finding was that there was a paucity of employee understanding of existing policies and procedures with regard to sectarianism. Practical implications – The results are discussed in relation to the importance of effective information flow on key organizational issues. Originality/value – The efficacy of ECCO as a communication audit tool for charting information dissemination is evaluated.
    LanguageEnglish
    Pages9-28
    JournalJournal of Communication Management
    Volume11
    Issue number1
    DOIs
    Publication statusPublished - 2007

    Fingerprint

    employee
    Personnel
    Information dissemination
    communication
    organization
    legislation
    Communication
    information flow
    audit
    private sector
    public sector
    workplace
    Communication channels
    Employees
    Corporate policy
    regulation
    questionnaire
    methodology
    Legislation
    Northern Ireland

    Cite this

    @article{78ef5971f2cc443f8306e81782b1f804,
    title = "Are important corporate policies understood by employees? A tracking study of organizational information",
    abstract = "Purpose – This paper aims to present the results of a study into the effectiveness of the communication of anti-sectarian legislation in four of the largest public and private sector organizations in Northern Ireland (NI). The study had two related central objectives. Firstly, to ascertain the level of employee understanding of anti-sectarian rules and regulations in NI workplaces, and, secondly, to evaluate the relevance of an Episodic Communication Channels in Organization (ECCO) approach to the investigation of this key aspect of organizational practice. Design/methodology/approach – An ECCO questionnaire was used to evaluate and track employee understanding of existing legislation, and chart the sources, channels, location and timing of information dissemination. Findings – A clear finding was that there was a paucity of employee understanding of existing policies and procedures with regard to sectarianism. Practical implications – The results are discussed in relation to the importance of effective information flow on key organizational issues. Originality/value – The efficacy of ECCO as a communication audit tool for charting information dissemination is evaluated.",
    author = "Owen Hargie and David Dickson",
    year = "2007",
    doi = "10.1108/13632540710725969",
    language = "English",
    volume = "11",
    pages = "9--28",
    number = "1",

    }

    Are important corporate policies understood by employees? A tracking study of organizational information. / Hargie, Owen; Dickson, David.

    Vol. 11, No. 1, 2007, p. 9-28.

    Research output: Contribution to journalArticle

    TY - JOUR

    T1 - Are important corporate policies understood by employees? A tracking study of organizational information

    AU - Hargie, Owen

    AU - Dickson, David

    PY - 2007

    Y1 - 2007

    N2 - Purpose – This paper aims to present the results of a study into the effectiveness of the communication of anti-sectarian legislation in four of the largest public and private sector organizations in Northern Ireland (NI). The study had two related central objectives. Firstly, to ascertain the level of employee understanding of anti-sectarian rules and regulations in NI workplaces, and, secondly, to evaluate the relevance of an Episodic Communication Channels in Organization (ECCO) approach to the investigation of this key aspect of organizational practice. Design/methodology/approach – An ECCO questionnaire was used to evaluate and track employee understanding of existing legislation, and chart the sources, channels, location and timing of information dissemination. Findings – A clear finding was that there was a paucity of employee understanding of existing policies and procedures with regard to sectarianism. Practical implications – The results are discussed in relation to the importance of effective information flow on key organizational issues. Originality/value – The efficacy of ECCO as a communication audit tool for charting information dissemination is evaluated.

    AB - Purpose – This paper aims to present the results of a study into the effectiveness of the communication of anti-sectarian legislation in four of the largest public and private sector organizations in Northern Ireland (NI). The study had two related central objectives. Firstly, to ascertain the level of employee understanding of anti-sectarian rules and regulations in NI workplaces, and, secondly, to evaluate the relevance of an Episodic Communication Channels in Organization (ECCO) approach to the investigation of this key aspect of organizational practice. Design/methodology/approach – An ECCO questionnaire was used to evaluate and track employee understanding of existing legislation, and chart the sources, channels, location and timing of information dissemination. Findings – A clear finding was that there was a paucity of employee understanding of existing policies and procedures with regard to sectarianism. Practical implications – The results are discussed in relation to the importance of effective information flow on key organizational issues. Originality/value – The efficacy of ECCO as a communication audit tool for charting information dissemination is evaluated.

    U2 - 10.1108/13632540710725969

    DO - 10.1108/13632540710725969

    M3 - Article

    VL - 11

    SP - 9

    EP - 28

    IS - 1

    ER -