TY - JOUR
T1 - Are important corporate policies understood by employees? A tracking study of organizational information
AU - Hargie, Owen
AU - Dickson, David
PY - 2007
Y1 - 2007
N2 - Purpose – This paper aims to present the results of a study into the effectiveness of the communication of anti-sectarian legislation in four of the largest public and private sector organizations in Northern Ireland (NI). The study had two related central objectives. Firstly, to ascertain the level of employee understanding of anti-sectarian rules and regulations in NI workplaces, and, secondly, to evaluate the relevance of an Episodic Communication Channels in Organization (ECCO) approach to the investigation of this key aspect of organizational practice. Design/methodology/approach – An ECCO questionnaire was used to evaluate and track employee understanding of existing legislation, and chart the sources, channels, location and timing of information dissemination. Findings – A clear finding was that there was a paucity of employee understanding of existing policies and procedures with regard to sectarianism. Practical implications – The results are discussed in relation to the importance of effective information flow on key organizational issues. Originality/value – The efficacy of ECCO as a communication audit tool for charting information dissemination is evaluated.
AB - Purpose – This paper aims to present the results of a study into the effectiveness of the communication of anti-sectarian legislation in four of the largest public and private sector organizations in Northern Ireland (NI). The study had two related central objectives. Firstly, to ascertain the level of employee understanding of anti-sectarian rules and regulations in NI workplaces, and, secondly, to evaluate the relevance of an Episodic Communication Channels in Organization (ECCO) approach to the investigation of this key aspect of organizational practice. Design/methodology/approach – An ECCO questionnaire was used to evaluate and track employee understanding of existing legislation, and chart the sources, channels, location and timing of information dissemination. Findings – A clear finding was that there was a paucity of employee understanding of existing policies and procedures with regard to sectarianism. Practical implications – The results are discussed in relation to the importance of effective information flow on key organizational issues. Originality/value – The efficacy of ECCO as a communication audit tool for charting information dissemination is evaluated.
U2 - 10.1108/13632540710725969
DO - 10.1108/13632540710725969
M3 - Article
VL - 11
SP - 9
EP - 28
JO - Journal of Communication Management
JF - Journal of Communication Management
SN - 1363-254X
IS - 1
ER -