Applying a longitudinal interpretive multi-case research method to study the employee impact of operations management systems in a micro firm setting

Felicity Kelliher, R McAdam

Research output: Contribution to journalArticle

1 Citation (Scopus)
31 Downloads (Pure)


While many operations management journals are now publishing interpretive studies, there is still a need for more material on how to carry out such work under the interpretive gestalt. By offering a research account of a longitudinal interpretive multi-case study, this paper seeks to contribute to the literary gap in ‘how to do it [interpretive research]’. The purpose of this paper is to document a longitudinal operations management study in three micro-firms, where the catalyst for this study is the implementation of an electronic operations management system in each case. The paper chronicles the authors’ experience in a four-year multi-case study, and as such provides insight into design, development and execution of longitudinal interpretive operations management research, and the building of a theoretical model. While blueprints are not the purpose of such reflections, they can provide insight and advice to researchers, which is the underlying goal of this paper.
Original languageEnglish
Pages (from-to)1321-1331
Number of pages11
JournalProduction Planning & Control: The Management of Operations
Issue number16
Publication statusPublished - 28 Jan 2019



  • micro-firm operations management
  • longitudinal interpretive multi-case study
  • multi-case research

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