An investigation into the engagement of disabled people in European football.

Research output: Book/ReportCommissioned report

Abstract

1. The engagement of disabled people through sport in general is a difficult but worthy challenge. 2. UEFA have been developing multiple areas of social responsibility, including disability provision throughout playing, spectating or working opportunities. 3. This report provides a review of what has been achieved.4. This project aimed to explore how the European football industry engages disabled people (via participation on- and off-the-field). A particular focus was placed upon the management approaches being employed across the region. 5. A mixed-methods, cross-sectional survey design guided this study, using questionnaires and interviews with National Associations and Licensed Clubs across Europe.6. Results identified a range of areas where organisations felt their performance did not match the importance of their provision. 7. Room for improvement was identified, however respondents noted the general increase in resources to support these engagement activities.8. Regional differences within the results suggest that pockets of excellence exist within the industry, which contrast with areas where improvements can be made.9. Interviews with organisations operating best practices suggest that local context is a major factor in the quality of provision. Other factors include financial resources, human resources and competencies (developed through training) as well it being paramount that organisations possess an inclusive philosophy.10. Resources and managerial competencies are important but organisations should be wary of relying too heavily on individuals, promoting more of a team approach to provision.11. European football is replete with best practice in its engagement opportunities for disabled people.12. Opportunities exist for enhanced provision and further research.
LanguageEnglish
Number of pages53
Publication statusIn preparation - 31 Mar 2017

Fingerprint

best practice
resources
industry
social responsibility
clubs
interview
regional difference
human resources
Sports
disability
participation
questionnaire
management
performance

Keywords

  • disability
  • football
  • accessibility
  • survey methods
  • Europe
  • best practice

Cite this

@book{4338e43fdaec439da33a07ba77ee3ebf,
title = "An investigation into the engagement of disabled people in European football.",
abstract = "1. The engagement of disabled people through sport in general is a difficult but worthy challenge. 2. UEFA have been developing multiple areas of social responsibility, including disability provision throughout playing, spectating or working opportunities. 3. This report provides a review of what has been achieved.4. This project aimed to explore how the European football industry engages disabled people (via participation on- and off-the-field). A particular focus was placed upon the management approaches being employed across the region. 5. A mixed-methods, cross-sectional survey design guided this study, using questionnaires and interviews with National Associations and Licensed Clubs across Europe.6. Results identified a range of areas where organisations felt their performance did not match the importance of their provision. 7. Room for improvement was identified, however respondents noted the general increase in resources to support these engagement activities.8. Regional differences within the results suggest that pockets of excellence exist within the industry, which contrast with areas where improvements can be made.9. Interviews with organisations operating best practices suggest that local context is a major factor in the quality of provision. Other factors include financial resources, human resources and competencies (developed through training) as well it being paramount that organisations possess an inclusive philosophy.10. Resources and managerial competencies are important but organisations should be wary of relying too heavily on individuals, promoting more of a team approach to provision.11. European football is replete with best practice in its engagement opportunities for disabled people.12. Opportunities exist for enhanced provision and further research.",
keywords = "disability, football, accessibility, survey methods, Europe, best practice",
author = "Kitchin, {Paul James} and Stephen Bloomer",
note = "Reference text: Buhalis, D, &. Darcy, S. (Eds.) (2011). Accessible Tourism: Concepts and Issues. Channel View Publications: Bristol. Charlton, J. I. (1998). Nothing About Us, Without Us: Disability Oppression and Empowerment. UCLA Press: Los Angeles, CA. European Club Association, (2012).Community and Social Responsibility: A Collection of ECA Member Clubs’ CSR Projects. Retrieved from: http://www.uefa.org/MultimediaFiles/Download/uefaorg/CaptainsofChange/02/24/62/32/2246232_DOWNLOAD.pdf European Commission (2007). White Paper on Sport. COM(2007) 391 Final. European Commission (2010). European Disability Strategy 2010-2020: A Renewed Commitment to a Barrier-Free Europe. COM(2010) 636 Final. Retrieved from http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0636:FIN:EN:PDF Garcia, B. & Welford, J. (2015). Football stakeholders and governance: FREE Project policy brief no 2, 12pp. Garcia, B., de Wolff, M., Welford, J., & Smith, B. (2017). Facilitating inclusivity and broadening understandings of access at football clubs: the role of disabled supporter associations. European Sport Management Quarterly, 17 (2), 226-243. Gerrard, B. (2015). Rigour and relevance in sport management: reconciling the competing demands of disciplinary research and user-value. European Sport Management Quarterly, 15(5), 505-515. Gutt, M. (2014). Disability Sport in Europe: Good Practice Handbook, no. 3. Council of Europe: Brussels. Hudson, S., & Shephard, G. (1998). Measuring service quality at tourist destinations: an application of importance-performance analysis to an alpine ski resort. Journal of Travel and Tourism Marketing, 7 (3) 61-77. Kitchin P. J. (2012) Planning and managing the stadium experience. In L. Trenberth and D. Hassan (Eds.), Managing the Sport Business (pp. 367-388) Routledge: Oxon. Martilla, J. A., & James J. C. (1977). Importance-performance analysis. Journal of Marketing, 41 (1) 13-17. Paramio-Salcines, J. L., Campos, C., & Buramio, B. (2012). Promoting accessibility for fans with disabilities to European stadia and arenas: an holistic journey sequence approach. In L. Trenberth & D. Hassan (Eds.), Managing Sport Business (pp. 328-349) Routledge: Oxon Paramio-Salcines, J. L. & Kitchin P. J. (2013) Institutional perspectives on the implementation of disability legislation and service for Spectators with Disabilities in European professional football. Sport Management Review, 16, 337-348. Paramio-Salcines, J. L., Grady, J., & Downs, P. (2015). Football and its communities: the celebration of Manchester United FC’s ability suite. Soccer in Society, 17, 770-791. Silverman, D. (2013). Doing Qualitative Research (4th edition). Sage: London. Skinner, J., Edwards, A., & Corbett, B. (2015). Research Methods for Sport Management. Routledge: London. Southby, K. (2013). Social inclusion through football fandom: opportunities for learning-disabled people. Sport in Society, 16(10), 1386-1403. Special Eurobarometer (2012). Europeans and Their Languages. Council of Europe: Brussels. UEFA/CAFE (2011). Access for All: UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. Nyon, Switzerland: UEFA. Retrieved from: http://www.uefa.com/MultimediaFiles/Download/EuroExperience/uefaorg/General/01/68/44/71/1684471_DOWNLOAD.pdf Walters, G., & Kitchin, P. (2009). Stakeholder Management and Sport Facilities: A Case Study of the Emirates Stadium. Birkbeck Sport Business Centre Case Study Series, 1(2),1–23. Retrieved from https://www.researchgate.net/publication/275947011 Wicker, P., & Breuer, C. (2014). Exploring the organizational capacity and organizational problems of disability sport clubs in Germany using matched pairs analysis. Sport Management Review, 17(1), 23-34.",
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T1 - An investigation into the engagement of disabled people in European football.

AU - Kitchin, Paul James

AU - Bloomer, Stephen

N1 - Reference text: Buhalis, D, &. Darcy, S. (Eds.) (2011). Accessible Tourism: Concepts and Issues. Channel View Publications: Bristol. Charlton, J. I. (1998). Nothing About Us, Without Us: Disability Oppression and Empowerment. UCLA Press: Los Angeles, CA. European Club Association, (2012).Community and Social Responsibility: A Collection of ECA Member Clubs’ CSR Projects. Retrieved from: http://www.uefa.org/MultimediaFiles/Download/uefaorg/CaptainsofChange/02/24/62/32/2246232_DOWNLOAD.pdf European Commission (2007). White Paper on Sport. COM(2007) 391 Final. European Commission (2010). European Disability Strategy 2010-2020: A Renewed Commitment to a Barrier-Free Europe. COM(2010) 636 Final. Retrieved from http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0636:FIN:EN:PDF Garcia, B. & Welford, J. (2015). Football stakeholders and governance: FREE Project policy brief no 2, 12pp. Garcia, B., de Wolff, M., Welford, J., & Smith, B. (2017). Facilitating inclusivity and broadening understandings of access at football clubs: the role of disabled supporter associations. European Sport Management Quarterly, 17 (2), 226-243. Gerrard, B. (2015). Rigour and relevance in sport management: reconciling the competing demands of disciplinary research and user-value. European Sport Management Quarterly, 15(5), 505-515. Gutt, M. (2014). Disability Sport in Europe: Good Practice Handbook, no. 3. Council of Europe: Brussels. Hudson, S., & Shephard, G. (1998). Measuring service quality at tourist destinations: an application of importance-performance analysis to an alpine ski resort. Journal of Travel and Tourism Marketing, 7 (3) 61-77. Kitchin P. J. (2012) Planning and managing the stadium experience. In L. Trenberth and D. Hassan (Eds.), Managing the Sport Business (pp. 367-388) Routledge: Oxon. Martilla, J. A., & James J. C. (1977). Importance-performance analysis. Journal of Marketing, 41 (1) 13-17. Paramio-Salcines, J. L., Campos, C., & Buramio, B. (2012). Promoting accessibility for fans with disabilities to European stadia and arenas: an holistic journey sequence approach. In L. Trenberth & D. Hassan (Eds.), Managing Sport Business (pp. 328-349) Routledge: Oxon Paramio-Salcines, J. L. & Kitchin P. J. (2013) Institutional perspectives on the implementation of disability legislation and service for Spectators with Disabilities in European professional football. Sport Management Review, 16, 337-348. Paramio-Salcines, J. L., Grady, J., & Downs, P. (2015). Football and its communities: the celebration of Manchester United FC’s ability suite. Soccer in Society, 17, 770-791. Silverman, D. (2013). Doing Qualitative Research (4th edition). Sage: London. Skinner, J., Edwards, A., & Corbett, B. (2015). Research Methods for Sport Management. Routledge: London. Southby, K. (2013). Social inclusion through football fandom: opportunities for learning-disabled people. Sport in Society, 16(10), 1386-1403. Special Eurobarometer (2012). Europeans and Their Languages. Council of Europe: Brussels. UEFA/CAFE (2011). Access for All: UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience. Nyon, Switzerland: UEFA. Retrieved from: http://www.uefa.com/MultimediaFiles/Download/EuroExperience/uefaorg/General/01/68/44/71/1684471_DOWNLOAD.pdf Walters, G., & Kitchin, P. (2009). Stakeholder Management and Sport Facilities: A Case Study of the Emirates Stadium. Birkbeck Sport Business Centre Case Study Series, 1(2),1–23. Retrieved from https://www.researchgate.net/publication/275947011 Wicker, P., & Breuer, C. (2014). Exploring the organizational capacity and organizational problems of disability sport clubs in Germany using matched pairs analysis. Sport Management Review, 17(1), 23-34.

PY - 2017/3/31

Y1 - 2017/3/31

N2 - 1. The engagement of disabled people through sport in general is a difficult but worthy challenge. 2. UEFA have been developing multiple areas of social responsibility, including disability provision throughout playing, spectating or working opportunities. 3. This report provides a review of what has been achieved.4. This project aimed to explore how the European football industry engages disabled people (via participation on- and off-the-field). A particular focus was placed upon the management approaches being employed across the region. 5. A mixed-methods, cross-sectional survey design guided this study, using questionnaires and interviews with National Associations and Licensed Clubs across Europe.6. Results identified a range of areas where organisations felt their performance did not match the importance of their provision. 7. Room for improvement was identified, however respondents noted the general increase in resources to support these engagement activities.8. Regional differences within the results suggest that pockets of excellence exist within the industry, which contrast with areas where improvements can be made.9. Interviews with organisations operating best practices suggest that local context is a major factor in the quality of provision. Other factors include financial resources, human resources and competencies (developed through training) as well it being paramount that organisations possess an inclusive philosophy.10. Resources and managerial competencies are important but organisations should be wary of relying too heavily on individuals, promoting more of a team approach to provision.11. European football is replete with best practice in its engagement opportunities for disabled people.12. Opportunities exist for enhanced provision and further research.

AB - 1. The engagement of disabled people through sport in general is a difficult but worthy challenge. 2. UEFA have been developing multiple areas of social responsibility, including disability provision throughout playing, spectating or working opportunities. 3. This report provides a review of what has been achieved.4. This project aimed to explore how the European football industry engages disabled people (via participation on- and off-the-field). A particular focus was placed upon the management approaches being employed across the region. 5. A mixed-methods, cross-sectional survey design guided this study, using questionnaires and interviews with National Associations and Licensed Clubs across Europe.6. Results identified a range of areas where organisations felt their performance did not match the importance of their provision. 7. Room for improvement was identified, however respondents noted the general increase in resources to support these engagement activities.8. Regional differences within the results suggest that pockets of excellence exist within the industry, which contrast with areas where improvements can be made.9. Interviews with organisations operating best practices suggest that local context is a major factor in the quality of provision. Other factors include financial resources, human resources and competencies (developed through training) as well it being paramount that organisations possess an inclusive philosophy.10. Resources and managerial competencies are important but organisations should be wary of relying too heavily on individuals, promoting more of a team approach to provision.11. European football is replete with best practice in its engagement opportunities for disabled people.12. Opportunities exist for enhanced provision and further research.

KW - disability

KW - football

KW - accessibility

KW - survey methods

KW - Europe

KW - best practice

M3 - Commissioned report

BT - An investigation into the engagement of disabled people in European football.

ER -