An investigation into E-business service in the UK telecommunication manufacturingindustry

ying yang, biao yang, Paul Humphreys, Ronan McIvor, Trevor Cadden

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Nowadays, suppliers’ product and service quality has risen in importance with a manufacturer’s push to develop core competencies and capitalise on global operations and markets. However, due to the complex features of business service, suppliers are facing significant challenges in providing service effectively and developing business collaboration. This is further complicated by the development of information and communication technologies (ICTs). This paper thus attempts to investigate the factors influencing buyers’e-service (EBS) requirements and the impact of these requirements on business collaboration. Based on a questionnaire survey with 500 UK telecommunication manufacturers, this research identifies buyers’ different EBS requirements for different types of suppliers and the impact of ICTs on EBS requirements.While for suppliers our findings provide insights into buyers’ EBS requirements, they can help buyers to develop appropriate supplier selection criteria. The findings also contribute to a better understanding of the development of buyer and supplier business collaboration.
LanguageEnglish
Pages256-266
JournalProduction Planning & Control
Volume28
Issue number3
Early online date17 Jan 2017
DOIs
Publication statusE-pub ahead of print - 17 Jan 2017

Fingerprint

Electronic business
Buyers
Business services
Telecommunications
Suppliers
Information and communication technology
E-services
Supplier selection
Service quality
Global operations
Global market
Core competencies
Influencing factors
Questionnaire survey
Product quality
Selection criteria

Keywords

  • Business service
  • information and communication technologies (ICTs)
  • manufacturer and supplier collaboration
  • UK telecommunication manufacturing

Cite this

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abstract = "Nowadays, suppliers’ product and service quality has risen in importance with a manufacturer’s push to develop core competencies and capitalise on global operations and markets. However, due to the complex features of business service, suppliers are facing significant challenges in providing service effectively and developing business collaboration. This is further complicated by the development of information and communication technologies (ICTs). This paper thus attempts to investigate the factors influencing buyers’e-service (EBS) requirements and the impact of these requirements on business collaboration. Based on a questionnaire survey with 500 UK telecommunication manufacturers, this research identifies buyers’ different EBS requirements for different types of suppliers and the impact of ICTs on EBS requirements.While for suppliers our findings provide insights into buyers’ EBS requirements, they can help buyers to develop appropriate supplier selection criteria. The findings also contribute to a better understanding of the development of buyer and supplier business collaboration.",
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An investigation into E-business service in the UK telecommunication manufacturingindustry. / yang, ying; yang, biao; Humphreys, Paul; McIvor, Ronan; Cadden, Trevor.

In: Production Planning & Control, Vol. 28, No. 3, 17.01.2017, p. 256-266.

Research output: Contribution to journalArticle

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