An innovative approach to evaluating organisational change

Joan Henderson, Rodney McAdam, Steven Parkinson

    Research output: Contribution to journalArticlepeer-review

    5 Citations (Scopus)


    This paper addresses the difficult problem of how to improve the process of evaluating organisational change. Given that the data emergent from an evaluative exercise will strongly influence the subsequent strategic and operational decisions taken by organisational managers, it is critical that the evaluation approach itself is capable of delivering high quality, accurate and timely data. The aim of this paper is to examine the role of the IT-based Optionfinder Technology used in conjunction with focus groups, in generating management decision-making data, and reflecting the changes in key performance indicators in a utility organisation. The case study research evaluates the innovative integrative approach adopted by the utility organisation and concludes that the proposed approach contributes to improvements in the decision-making capability of managers.

    Original languageEnglish
    Pages (from-to)11-31
    Number of pages21
    JournalInternational Journal of Technology Management
    Issue number1-2
    Publication statusPublished (in print/issue) - 2005

    Bibliographical note

    Copyright 2020 Elsevier B.V., All rights reserved.


    • Evaluation
    • Evaluation methodology
    • Information Technology
    • Learning
    • Organisational decision-making


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