A User Experience Methodological Framework and Dashboard for the Measurement and Scoring of Dynamic, Adaptive and Intelligent Aspects of a Software Solution

The software development lifecycle of a service solution can have an
impact on its user experience (UX) and ultimately the overall success of a business.
Previous UX frameworks focus on providing software development and design
teams with a blueprint to adhere to during the development process, particularly at the end as a summative evaluation. These frameworks focus on the attitudes and
behaviours of their end-users, UX needs, usability and innovation. However,
research has shown that there are gaps within each framework, and no definitive
visualisation tool to assist both teams with a roadmap for developing the UX of a
system. By taking it on a full journey, from iterative design and development to
deployment with end user feedback, the Dynamic, Adaptive and Intelligent
Visualisation Tool aims to fulfil this gap. It incorporates a flexible framework that
focuses on three core aspects: Dynamic, Adaptive and Intelligent, that have been
identified during early research and their associated parameters. Dynamic refers to
the contextual information of an end-user, their device and physical environment.
Adaptive relates to the knowledge set of each end-user, their capabilities and goal
for using a service solution. Intelligent is the use of data analysis to identify patterns
and trends within datasets, to ultimately assist with the prescription of a user
interface that is appropriate to each end-user.
The Dynamic, Adaptive and Intelligent Visualisation Tool is an interactive web
application. It can work with any software development methodology during all
stages of its process. In addition, a variety of design materials can be used to assist
with the evaluation of a service solution and its UX. These range from data driven,
such as datasets, observational approaches consisting of screenshots and access to
a testing platform to name a few. Each design material is used to measure and score
parameters that have been identified within a service solution. These are then
automatically calculated by using a hierarchy flow weight measurement, to obtain an
overall score and status for a service solution, whether it is bronze, silver or gold.
The tool also provides recommendations that assist software development and
design teams with the enhancement of their service solutions UX over time. It gives
both teams the option to justify whether a recommendation is for now, or something
to consider later in the development process, which previous frameworks and tools
lack. This allows for tracking a service solution progress throughout all stages of
development, whilst also providing an opportunity to close the loop of the flexible
framework by validating scores with stakeholders. This feature can assist with future
decision making by obtaining valuable information, and ultimately contribute towards
the success of a business. The Dynamic, Adaptive and Intelligent Visualisation Tool
engages with a variety of cohorts, whilst also supporting the needs and values of
end-users and overall business outcomes. It has been reviewed by third-party
companies, with initial positive feedback received, and valuable insights have been
obtained via usability tests with eye tracking. These were conducted within a UX lab
with five participants.