A Usability Protocol for Evaluating Online Social Networks

Research output: Chapter in Book/Report/Conference proceedingConference contribution

7 Citations (Scopus)

Abstract

Online Social Networking (OSN) has become one of the biggest successes of the Internet. Facebook is the most popular service with over 800 million users. OSN have the potential to combat feelings of social isolation amongst the aging population. This study has investigated how people with differing levels of experience using OSN, within different age categories, are able to interact with the core features of Facebook. The goal has been to identify concessions and produce guidelines for designing an OSN for older people. This paper presents quantitative findings from a usability study which utilized eye tracking to observe 20 users’ interactions with Facebook. The usability issues that were encountered and how these may be addressed to help older people with social isolation are discussed.
Original languageEnglish
Title of host publicationUnknown Host Publication
PublisherSpringer
Pages222-225
Number of pages4
Volume7251
Publication statusPublished - 15 Jun 2012
EventInternational Conference On Smart homes and health Telematics -
Duration: 15 Jun 2012 → …

Conference

ConferenceInternational Conference On Smart homes and health Telematics
Period15/06/12 → …

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  • Cite this

    Boyd, K., Nugent, C. D., Donnelly, M., Sterritt, R., & Bond, R. R. (2012). A Usability Protocol for Evaluating Online Social Networks. In Unknown Host Publication (Vol. 7251, pp. 222-225). Springer.