A Tri-national study of business support services in Science and Technology Parks (STP)

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

While the technology aspects of university incubators in STPs receive considerable attention and development, as the primary force in the creation of incubator businesses, the business and social aspects are less well defined or understood (McAdam et al, 2005; McAdam et al., 2006). Anchoring onto the resource-based view of the firm (RBV) and the importance of STPs to interact with their local environment (Autio and Klofsten, 1998) it is argued that a business process perspective may be useful to conceptualise this interaction assist the planning of key resources in STPs – namely customer-led support services (CLSS). Moreover, preliminary findings of this study relate to the identification and impact of multi-level facilitating factors and barriers in the provision of CLSS. Finally, an overview of value-added CLSS in the exemplar cases is provided. Case study research involving a variety of stakeholders was carried out in North Carolina (2), Georgia (1) Republic of Ireland (1) and United Kingdom (2).
LanguageEnglish
Title of host publicationUnknown Host Publication
Number of pages12
Publication statusPublished - 6 Jun 2006
EventXXIII IASP World Conference on Science and Technology Parks 2006 - Helsinki
Duration: 6 Jun 2006 → …

Conference

ConferenceXXIII IASP World Conference on Science and Technology Parks 2006
Period6/06/06 → …

Fingerprint

Support services
Business support services
Science parks
Technology parks
Case study research
Anchoring
Business process
Business incubators
Value added
Planning
Interaction
Factors
Republic of Ireland
Resource-based view of the firm
Stakeholders
Resources
Incubator

Cite this

@inproceedings{258836306c9a4147bdfd5edcff16e951,
title = "A Tri-national study of business support services in Science and Technology Parks (STP)",
abstract = "While the technology aspects of university incubators in STPs receive considerable attention and development, as the primary force in the creation of incubator businesses, the business and social aspects are less well defined or understood (McAdam et al, 2005; McAdam et al., 2006). Anchoring onto the resource-based view of the firm (RBV) and the importance of STPs to interact with their local environment (Autio and Klofsten, 1998) it is argued that a business process perspective may be useful to conceptualise this interaction assist the planning of key resources in STPs – namely customer-led support services (CLSS). Moreover, preliminary findings of this study relate to the identification and impact of multi-level facilitating factors and barriers in the provision of CLSS. Finally, an overview of value-added CLSS in the exemplar cases is provided. Case study research involving a variety of stakeholders was carried out in North Carolina (2), Georgia (1) Republic of Ireland (1) and United Kingdom (2).",
author = "Brendan Galbraith and Rodney McAdam and Paul Humphreys",
note = "Reference text: Allen, D. and Bazan, E. (1990) Value-added contribution of Pennsylvania’s Business incubators to tenant firms and local economies. Report prepared for Pennsylvania Department of Commerce, Pennsylvania State University, University Park, PA. Autio, E. and Klofsten, M. (1998) A comparative study of two European business incubators. Journal of Small Business Management. 36 1 pp 30-43. Barney, J. (1991) Firm Resources and Sustained Competitive Advantage. Journal of Management. 17 1 pp 99-120. Brown, A. and Soderstrom, E. (2002) Start-Up and Equity Primer, Association of University Technology Managers Publication, Yale. Chan, K. F. and Lau, T. (2004) Assessing technology incubator programs in the science park: the good, the bad and the ugly. Technovation. In Press. Cooper, S. Y. (1997) You take the high road and I’ll take the low road: contrasting routes to entrepreneurship in high technology small firms. Paper presented to IntEnt97, The 7th International Entrepreneurship Conference. Monterey, California, 25-27 June. Daniels, g. and Hofer, C. (1993) ‘Characteristics of Successful and Unsuccessful Entrepreneurial Faculty and their Innovative Research Teams’, in N. Churchill, S. Birley, W. Bygrave, J. Doutriaux, E. Gatewood, F. Hoy and W. Wetzel (eds), Frontiers of Entrepreneurial Research. Pp 598-609. Druilhe, C. and Garnsey, E. (2004) Do Academic Spin-Outs Differ and Does it Matter? Journal of Technology Transfer. 29 pp 269-285. Evans, G., Keogh, W. and Blaydon, C. (1998) The role of Science Parks and Incubators in the incubation process. The 6th Annual High Technology Small Firms Conference. University of Twente. pp 813-829. Fassin, Y. (2000) The strategic role of university-industry liaison offices. Journal of Research Administration. 1 2 pp 31-41. Franklin, S.J., Wright, M. and Lockett, A. (2001) Academic and Surrogate Entrepreneurs in University Spin-out Companies. Journal of Technology Transfer. 26 1-2 pp 127-141. Klofsten, M. and Jones-Evans, D. (1996) Stimulation of technology-based small firms – a case study of university-industry cooperation. Technovation. 16 4 pp 187-193. Klofsten, M., Lindell, P., Olofsson, C. and Wahlbin, C. (1988) Internal and external resources in technology-based spin-offs: a survey, in Frontiers of Entrepreneurship Research, 430-443. Babson Entrepreneurship Research Conference, Babson College Wellesley, Mass. Klofsten, M. (1995) Stimulating the growth and development of small technology-based firms: an entrepreneurship model that works, Paper presented at the 15th annual Entrepreneurship Research Conference (The Babson Conference) at London Business School, 9-13th April. McAdam, R., Keogh, W., Galbraith, B. and Laurie, D. (2005) Defining and improving technology transfer business and management processes in university innovation centres. Technovation. 25 12 pp 1418-1429. McAdam, M., Galbraith, B., McAdam, R. and Humphreys, P. (2006) Business Processes and Networks in University Incubators: a review and research agendas. Journal of Technology Analysis and Strategic Management. In Press. Mian, S. A. (1996) Assessing value-added contributions of university technology business incubators to tenant firms. Research Policy. 25 pp 325-335. Muent, H. (1999) University spin-offs and local business support infrastructure in a post-socialist economy. Journal of Small Business and Enterprise Development.6 2 pp128-138. Oakey, R. P., Cooper, S. Y. and Biggar, J. (1993) Product marketing and sales in high-technology small firms. In P. Swann (Ed.) New Technologies and the firm. London: Routledge pp 201-222. Oakey, R. and Mukhtar, S-M. (1999) United Kingdom high-technology small firms in theory and practice: A review of recent trends. International Small Business Journal. 17 2 pp 48-63. Penrose, E. (1959) The Theory of the Growth of the Firm. Oxford: University Press. Roberts, E. B. (1990) Evolving toward product and market orientation: the early years of technology-based firms. Journal of Product and Innovation Management. 7 4 pp 274-287. Shanklin, W. L. and Ryans, J. K. (1988) Organising for high-tech marketing. In M. L. Tushman and W.L Moore (Eds.) Readings in the Management of innovation. 2nd Edition. New York: Harper Collins pp 487-498. Smailes, R., Cooper, S. Y. and Keogh, W. (2002) Supporting university enterprise: the Scottish and US experience. International Journal of Entrepreneurship and Innovation Management. 2 4/5 pp 354-372. Tidd, J., Bessant, J. and Pavitt, K. (2001) Managing Innovation. Wiley and Sons: London Vohora, A., Wright, M. and Lockett, A. (2004) Critical junctures in the development of university high-tech spin-out companies. Research Policy. 33 pp 147-175. Wright, M., Birley, S. and Mosey, S. (2004) Entrepreneurship and University Technology Transfer. Journal of Technology Transfer. 29 pp 235-246.",
year = "2006",
month = "6",
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booktitle = "Unknown Host Publication",

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Galbraith, B, McAdam, R & Humphreys, P 2006, A Tri-national study of business support services in Science and Technology Parks (STP). in Unknown Host Publication. XXIII IASP World Conference on Science and Technology Parks 2006, 6/06/06.

A Tri-national study of business support services in Science and Technology Parks (STP). / Galbraith, Brendan; McAdam, Rodney; Humphreys, Paul.

Unknown Host Publication. 2006.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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AU - Humphreys, Paul

N1 - Reference text: Allen, D. and Bazan, E. (1990) Value-added contribution of Pennsylvania’s Business incubators to tenant firms and local economies. Report prepared for Pennsylvania Department of Commerce, Pennsylvania State University, University Park, PA. Autio, E. and Klofsten, M. (1998) A comparative study of two European business incubators. Journal of Small Business Management. 36 1 pp 30-43. Barney, J. (1991) Firm Resources and Sustained Competitive Advantage. Journal of Management. 17 1 pp 99-120. Brown, A. and Soderstrom, E. (2002) Start-Up and Equity Primer, Association of University Technology Managers Publication, Yale. Chan, K. F. and Lau, T. (2004) Assessing technology incubator programs in the science park: the good, the bad and the ugly. Technovation. In Press. Cooper, S. Y. (1997) You take the high road and I’ll take the low road: contrasting routes to entrepreneurship in high technology small firms. Paper presented to IntEnt97, The 7th International Entrepreneurship Conference. Monterey, California, 25-27 June. Daniels, g. and Hofer, C. (1993) ‘Characteristics of Successful and Unsuccessful Entrepreneurial Faculty and their Innovative Research Teams’, in N. Churchill, S. Birley, W. Bygrave, J. Doutriaux, E. Gatewood, F. Hoy and W. Wetzel (eds), Frontiers of Entrepreneurial Research. Pp 598-609. Druilhe, C. and Garnsey, E. (2004) Do Academic Spin-Outs Differ and Does it Matter? Journal of Technology Transfer. 29 pp 269-285. Evans, G., Keogh, W. and Blaydon, C. (1998) The role of Science Parks and Incubators in the incubation process. The 6th Annual High Technology Small Firms Conference. University of Twente. pp 813-829. Fassin, Y. (2000) The strategic role of university-industry liaison offices. Journal of Research Administration. 1 2 pp 31-41. Franklin, S.J., Wright, M. and Lockett, A. (2001) Academic and Surrogate Entrepreneurs in University Spin-out Companies. Journal of Technology Transfer. 26 1-2 pp 127-141. Klofsten, M. and Jones-Evans, D. (1996) Stimulation of technology-based small firms – a case study of university-industry cooperation. Technovation. 16 4 pp 187-193. Klofsten, M., Lindell, P., Olofsson, C. and Wahlbin, C. (1988) Internal and external resources in technology-based spin-offs: a survey, in Frontiers of Entrepreneurship Research, 430-443. Babson Entrepreneurship Research Conference, Babson College Wellesley, Mass. Klofsten, M. (1995) Stimulating the growth and development of small technology-based firms: an entrepreneurship model that works, Paper presented at the 15th annual Entrepreneurship Research Conference (The Babson Conference) at London Business School, 9-13th April. McAdam, R., Keogh, W., Galbraith, B. and Laurie, D. (2005) Defining and improving technology transfer business and management processes in university innovation centres. Technovation. 25 12 pp 1418-1429. McAdam, M., Galbraith, B., McAdam, R. and Humphreys, P. (2006) Business Processes and Networks in University Incubators: a review and research agendas. Journal of Technology Analysis and Strategic Management. In Press. Mian, S. A. (1996) Assessing value-added contributions of university technology business incubators to tenant firms. Research Policy. 25 pp 325-335. Muent, H. (1999) University spin-offs and local business support infrastructure in a post-socialist economy. Journal of Small Business and Enterprise Development.6 2 pp128-138. Oakey, R. P., Cooper, S. Y. and Biggar, J. (1993) Product marketing and sales in high-technology small firms. In P. Swann (Ed.) New Technologies and the firm. London: Routledge pp 201-222. Oakey, R. and Mukhtar, S-M. (1999) United Kingdom high-technology small firms in theory and practice: A review of recent trends. International Small Business Journal. 17 2 pp 48-63. Penrose, E. (1959) The Theory of the Growth of the Firm. Oxford: University Press. Roberts, E. B. (1990) Evolving toward product and market orientation: the early years of technology-based firms. Journal of Product and Innovation Management. 7 4 pp 274-287. Shanklin, W. L. and Ryans, J. K. (1988) Organising for high-tech marketing. In M. L. Tushman and W.L Moore (Eds.) Readings in the Management of innovation. 2nd Edition. New York: Harper Collins pp 487-498. Smailes, R., Cooper, S. Y. and Keogh, W. (2002) Supporting university enterprise: the Scottish and US experience. International Journal of Entrepreneurship and Innovation Management. 2 4/5 pp 354-372. Tidd, J., Bessant, J. and Pavitt, K. (2001) Managing Innovation. Wiley and Sons: London Vohora, A., Wright, M. and Lockett, A. (2004) Critical junctures in the development of university high-tech spin-out companies. Research Policy. 33 pp 147-175. Wright, M., Birley, S. and Mosey, S. (2004) Entrepreneurship and University Technology Transfer. Journal of Technology Transfer. 29 pp 235-246.

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N2 - While the technology aspects of university incubators in STPs receive considerable attention and development, as the primary force in the creation of incubator businesses, the business and social aspects are less well defined or understood (McAdam et al, 2005; McAdam et al., 2006). Anchoring onto the resource-based view of the firm (RBV) and the importance of STPs to interact with their local environment (Autio and Klofsten, 1998) it is argued that a business process perspective may be useful to conceptualise this interaction assist the planning of key resources in STPs – namely customer-led support services (CLSS). Moreover, preliminary findings of this study relate to the identification and impact of multi-level facilitating factors and barriers in the provision of CLSS. Finally, an overview of value-added CLSS in the exemplar cases is provided. Case study research involving a variety of stakeholders was carried out in North Carolina (2), Georgia (1) Republic of Ireland (1) and United Kingdom (2).

AB - While the technology aspects of university incubators in STPs receive considerable attention and development, as the primary force in the creation of incubator businesses, the business and social aspects are less well defined or understood (McAdam et al, 2005; McAdam et al., 2006). Anchoring onto the resource-based view of the firm (RBV) and the importance of STPs to interact with their local environment (Autio and Klofsten, 1998) it is argued that a business process perspective may be useful to conceptualise this interaction assist the planning of key resources in STPs – namely customer-led support services (CLSS). Moreover, preliminary findings of this study relate to the identification and impact of multi-level facilitating factors and barriers in the provision of CLSS. Finally, an overview of value-added CLSS in the exemplar cases is provided. Case study research involving a variety of stakeholders was carried out in North Carolina (2), Georgia (1) Republic of Ireland (1) and United Kingdom (2).

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BT - Unknown Host Publication

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