A Review of the Opportunity to Connect Elderly Citizens to the Internet of Things (IoT) and Gaps in the Service Level Agreement (SLA) Provisioning Process

Service connections to the IoT require a user to have a degree of technical capability. This can be limiting in the case of the elderly, and de-motivating in encouraging their connection. It is therefore pertinent to support those groups who are otherwise marginalized. The objective of this paper is therefore to consider the reasons that the elderly are deterred from connecting to the IoT, with specific focus given to those aspects which can reasonably be influenced. This work is conducted with a view to making recommendations in relation to the service provisioning process and, specifically, the way in which Service Level Agreements (SLAs) may be customized to respond to the elderly’s needs and encourage their connection.