A queueing model for bed-occupancy management and planning of hospitals

F Gorunescu, SI McClean, PH Millard

Research output: Contribution to journalArticlepeer-review

132 Citations (Scopus)


The aim of this paper is, on the one hand, to describe the movement of patients through a hospital department by using classical queueing theory and, on the other hand, to present a way of optimising the use of hospital resources in order to improve hospital care. A queueing model is used to determine the main characteristics of the access of patients to hospital, such as mean bed occupancy and the probability that a demand for hospital care is lost because all beds are occupied. Moreover, we present a technique for optimising the number of beds in order to maintain an acceptable delay probability at a sufficiently low level and, finally, a way of optimising the average cost per day by balancing costs of empty beds against costs of delayed patients.
Original languageEnglish
Pages (from-to)19-24
JournalJournal of the Operational Research Society
Issue number1
Publication statusPublished (in print/issue) - Jan 2002


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