A grounded theory research approach to building and testing TQM theory in operations management

Rodney McAdam, Denis Leonard, Joan Henderson, Hazlett Shirley-Ann

Research output: Contribution to journalArticle

27 Citations (Scopus)

Abstract

Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment. Therefore, this conception of TQM has led to significant challenges with regards to developing suitable models and research methodology where traditional, and normative research data, includes survey responses associated with deductive theory and testing. Such data, and its use, is often premised on cause and effect rationality and fails to supply deep rich data to address meanings, phenomena and complex socio-political events, which is a feature of strategic TQM.The primary aim of this paper is to develop strategic TQM models which are representative of the dynamic and complex elements of organisations and their environments. A secondary aim is to examine theory building in relation to TQM by using Grounded Theory research methods to fulfil the primary aim of the paper. The data includes longitudinal interviews; practitioner reflexivity; social constructionist groups; critical action learning teams and multiple and longitudinal cases, which was analysed and integrated using quality-based rules within Grounded Theory.
LanguageEnglish
Pages825-837
JournalOmega
Volume36
Issue number5
DOIs
Publication statusPublished - 2008

Fingerprint

Operations management
Testing
Grounded theory
Total quality management
Management theory
Survey data
Business environment
Integrated
Rationality
Social groups
Technology development
Research methods
Management model
Action learning
Theory building
Business improvement
Reflexivity
Conception
Longitudinal data

Cite this

McAdam, Rodney ; Leonard, Denis ; Henderson, Joan ; Shirley-Ann, Hazlett. / A grounded theory research approach to building and testing TQM theory in operations management. In: Omega. 2008 ; Vol. 36, No. 5. pp. 825-837.
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A grounded theory research approach to building and testing TQM theory in operations management. / McAdam, Rodney; Leonard, Denis; Henderson, Joan; Shirley-Ann, Hazlett.

In: Omega, Vol. 36, No. 5, 2008, p. 825-837.

Research output: Contribution to journalArticle

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