It is often claimed that existing quality models can represent the development of total quality management (TQM) within organisations. However, the more recent emergence of critical perspective literature in this area has shown that these models lack both a strategic formulation influence and a dynamic influence for TQM in organisations. Seeks to combine these influences and to evaluate the role of the strategic dynamics of TQM within organisations. Thus, primarily aims to evaluate the strategic dynamics of TQM within case study organisations using an appropriate evaluative framework. A secondary aim is to perform a meta-evaluation of this framework. The evaluative framework used for the study is Leonard's grounded theory framework for TQM strategic dynamics. The model was applied to 57 case studies where a cross case analysis was used to guide the analysis. The findings show that the dynamics of TQM are much more complex and recursive than those shown by current models. Furthermore, the main influence of TQM in the cases was found to be at a tactical level and operational level. Those organisations, which applied TQM at a strategic level, were found to have robust TQM programmes with greater longevity, by using frequent regenerative approaches.
|Number of pages||27|
|Journal||International Journal of Quality and Reliability Management|
|Publication status||Published - 2002|
- Strategic evaluation