A critical review of performance measurement in technology-mediated call centre operations

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Unknown Host Publication
Publisher	British Academy of Management
Number of pages	7
Publication status	Published (in print/issue) - 14 Sept 2010
Event	British Academy of Managment conference - The University of Sheffield Duration: 14 Sept 2010 → …

Conference	British Academy of Managment conference
Period	14/09/10 → …

Cite this

@inproceedings{58faf179e1264c2eb64ab880ff73b8f9,

title = "A critical review of performance measurement in technology-mediated call centre operations",

author = "Pushkal Pandey and Sandra Moffett and Rodney McAdam",

year = "2010",

month = sep,

day = "14",

language = "English",

booktitle = "Unknown Host Publication",

publisher = "British Academy of Management",

address = "United Kingdom",

note = "British Academy of Managment conference ; Conference date: 14-09-2010",

}