A critical review of performance measurement in technology-mediated call centre operations

Pushkal Pandey, Sandra Moffett, Rodney McAdam

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationUnknown Host Publication
PublisherBritish Academy of Management
Number of pages7
Publication statusPublished - 14 Sep 2010
EventBritish Academy of Managment conference - The University of Sheffield
Duration: 14 Sep 2010 → …

Conference

ConferenceBritish Academy of Managment conference
Period14/09/10 → …

Cite this

Pandey, P., Moffett, S., & McAdam, R. (2010). A critical review of performance measurement in technology-mediated call centre operations. In Unknown Host Publication British Academy of Management.