Abstract
The purpose of this research was to assess communication problems between
radiographers and patients in the x-ray department at two departments namely
Parirenyatwa Group of Hospitals and Park View Hospital. The research took a qualitative approach. Data was collected using questionnaires, interviews and observations. 100 patients were given the questionnaires, 100 interviews were conducted with patients and 100 radiographer-patient interactions were randomly observed. 26 radiographers participated in the study, 4 of them being student radiographers.
Findings of the study indicated that Radiographers at Parirenyatwa and at Parkview Hospital are competent in most communication skills though they need to improve on other aspects like explaining the procedures to patients. 38% only at Parirenyatwa Group of Hospitals explained the procedure to the patients while 28% at Parkview Hospital explained.
Comparably both the private and public hospitals should improve. However, 79% of the patients were happy with the radiographers attitudes towards them.
Against these findings and conclusions the following recommendations were suggested; Introduction of refresher courses for the radiographers and students, on patient care paying more attention on communication skills. Introduction of suggestion boxes in the department where patients can drop off their suggestions.
Implications for future studies include taking the study to a wider geographical area to enable generalizations to be made.
radiographers and patients in the x-ray department at two departments namely
Parirenyatwa Group of Hospitals and Park View Hospital. The research took a qualitative approach. Data was collected using questionnaires, interviews and observations. 100 patients were given the questionnaires, 100 interviews were conducted with patients and 100 radiographer-patient interactions were randomly observed. 26 radiographers participated in the study, 4 of them being student radiographers.
Findings of the study indicated that Radiographers at Parirenyatwa and at Parkview Hospital are competent in most communication skills though they need to improve on other aspects like explaining the procedures to patients. 38% only at Parirenyatwa Group of Hospitals explained the procedure to the patients while 28% at Parkview Hospital explained.
Comparably both the private and public hospitals should improve. However, 79% of the patients were happy with the radiographers attitudes towards them.
Against these findings and conclusions the following recommendations were suggested; Introduction of refresher courses for the radiographers and students, on patient care paying more attention on communication skills. Introduction of suggestion boxes in the department where patients can drop off their suggestions.
Implications for future studies include taking the study to a wider geographical area to enable generalizations to be made.
| Original language | English |
|---|---|
| Pages (from-to) | 21-29 |
| Journal | International Journal of Advanced Research in Management and Social Sciences |
| Volume | 2 |
| Issue number | 6 |
| Publication status | Published (in print/issue) - 1 Jun 2013 |
