Personal profile
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 3 Good Health and Well-being -
SDG 9 Industry, Innovation, and Infrastructure
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Dive into the research topics where Zhi Chen is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
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Collaborations and top research areas from the last five years
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Integrating IT Infrastructure Metrics into Business Process Mining: A Telecommunications Industry Case Study
Chen, Z., McClean, S. I., Tariq, Z., Georgalas, N. & Adefila, A., 1 Jul 2025, (Published online) 2025 12th International Conference on Information Technology (ICIT). Amman, Jordan: IEEE, p. 665-670 6 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
Open AccessFile1 Link opens in a new tab Citation (Scopus)39 Downloads (Pure) -
Towards detecting TV customer frustration using Hidden Markov Models
Chen, Z., Zhang, S., McClean, S., Allan, B. & Kegel, I., 1 Mar 2024, (Published online) 2023 IEEE Smart World Congress (SWC). IEEE, p. 1-8 8 p. (2023 IEEE Smart World Congress (SWC)).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review
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Process Mining IPTV Customer Eye Gaze Movement Using Discrete-time Markov Chains
Chen, Z., Zhang, S., McClean, S. I., Hart, F., Milliken, M., Allan, B. & Kegel, I., 2 Feb 2023, (Published online) In: Algorithms. 16, 2, p. 1-33 34 p., 82.Research output: Contribution to journal › Article › peer-review
Open AccessFile3 Link opens in a new tab Citations (Scopus)152 Downloads (Pure) -
Profiling Television Watching Behavior Using Bayesian Hierarchical Joint Models for Time-to-Event and Count Data
Moral, R., Chen, Z., Zhang, S., McClean, S. I., Palma, G., Allan, B. & Kegal, I., 19 Oct 2022, (Published online) In: IEEE Access. 10, p. 113018 - 113027 10 p., 10.1109/ACCESS.2022.3215682.Research output: Contribution to journal › Article › peer-review
Open AccessFile2 Link opens in a new tab Citations (Scopus)161 Downloads (Pure) -
Sequence Mining TV Viewing Data Using Embedded Markov Modelling
Chen, Z., Zhang, S., McClean, S., Allan, B. & Kegel, I., 18 Nov 2021, (Published online) p. 665-670. 6 p.Research output: Contribution to conference › Paper › peer-review
1 Link opens in a new tab Citation (Scopus)
Thesis
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Big data TV analytics for service and customer improvement
Chen, Z. (Author), Zhang, S. (Supervisor), McClean, S. (Supervisor) & Lightbody, G. (Supervisor), May 2024Student thesis: Doctoral Thesis