Remote services during the pandemic: Questioning the impact of technology on the relationships between social workers and service users.

  • Katheryn-Margaret Pascoe (Speaker)

Activity: Talk or presentationOral presentation

The LINCS conference will analyse and evaluate how technology shaped our experience of the pandemic and how the crisis has shaped technology development for the future.


The Covid-19 pandemic resulted in widespread lockdowns, closing buildings, public spaces and businesses. Despite physical offices closing, the need and demand for social services remained. Organisations were required to rapidly adjust their model of service delivery, with technology presenting both opportunities and limitations to the continuation of social services. Based on qualitative interviews with frontline social workers in Northern Ireland between March and April 2021, this research will discuss frontline social workers experiences and perspectives of harnessing technology for remote service delivery during the pandemic, and question how this has impacted on relationships with service users.
Period16 Jun 2021
Event titlePandemic tech: The interplay of technology and covid-19 in shaping the pandemic experience
Event typeConference
Degree of RecognitionNational